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Customer Support Agent Jobs in Kentucky (NOW HIRING)

HB Travels

Customer Support Agent - Remote

Owensboro, KY · Remote

$30K - $70K/yr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

HB Travels

Customer Support Agent - Remote

Owensboro, KY · Remote

$18.50 - $24.75/hr

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment. The ideal candidate is an excellent communicator who ...

Stansteel - Hotmix Parts & Service

Be Seen First

Customer Support

Louisville, KY · On-site

$18 - $25/hr

The Customer Support position plays a pivotal role in customer communication, quoting, order coordination, vendor interaction, CRM management, scheduling, and ensuring accurate and timely information ...

DHL Express

WMX Ops Support Agent (A4, 3rd Shift)

Erlanger, KY · On-site

$18.50 - $24.75/hr

Provide the full suite of standard customer service offerings (including bookings, inquiries, supply, requests, etc.) to Key Account WMX customers in addition to customized contracted services (e.g.

OpenEd

$90 - $120/hr

As the Manager, Customer Support, you own the daily performance of OpenEd's Parent Support team ... Team performance : every agent has an active development plan and measurable movement against it.

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic ...

hosparus

PT Customer Support Specialist

Louisville, KY · On-site

$16.50 - $22.25/hr

Customer Support Specialist Schedule: Monday-Friday 6p-10p, with an every 4th rotating weekend Customer Support Specialist Position Summary: The Customer Support Specialist will provide excellent ...

hosparus

PT Customer Support Specialist

Louisville, KY · On-site

$16.50 - $22.25/hr

Customer Support Specialist Schedule: Monday-Friday 7a-11a with an rotating every 4th weekend Customer Support Specialist Position Summary: The Customer Support Specialist will provide excellent ...

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Kentucky

Customer Support Agent information

See Kentucky salary details

$10

$18

$27

How much do customer support agent jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer support agent in Kentucky is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How do I become a customer support agent?

To become a customer support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with support tools like CRM software, and the ability to handle inquiries professionally are also important. Some roles may require specific certifications or training programs.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the most commonly searched types of Customer Support Agent jobs in Kentucky?

The most popular types of Customer Support Agent jobs in Kentucky are:

What are popular job titles related to Customer Support Agent jobs in Kentucky?

For Customer Support Agent jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Support Agent jobs in Kentucky look for?

The top searched job categories for Customer Support Agent jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Support Agent jobs?

Cities in Kentucky with the most Customer Support Agent job openings:

What are popular job titles related to Customer Support Agent jobs in KY?

For Customer Support Agent jobs in KY, the most frequently searched job titles are:

Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,105 per year, or $18.8 per hour.

Customer Support Agent - Remote

HB Travels

Owensboro, KY • Remote

$30K - $70K/yr

Full-time

Posted 10 days ago

Job description

We are seeking a motivated and customer-focused Customer Support Agent to provide professional assistance to clients in a remote environment.

The ideal candidate is an excellent communicator who enjoys helping people, solving problems, staying organized, and delivering a positive customer experience. You will communicate with clients, respond to questions, research available options, and provide ongoing support.

Key Responsibilities

  • Respond to customer inquiries in a professional and timely manner
  • Identify client needs and provide appropriate information and solutions
  • Assist customers with questions, requests, and reservation-related details
  • Research available options based on individual customer needs
  • Provide clear and accurate information to clients
  • Maintain organized records of customer interactions
  • Follow up with customers when additional assistance is needed
  • Communicate with third-party providers when necessary
  • Assist with updates, changes, and general customer requests
  • Maintain a high standard of professionalism and customer service

Qualifications

  • Strong written and verbal communication skills
  • Excellent customer service and interpersonal skills
  • Strong attention to detail
  • Organized and dependable
  • Comfortable working independently
  • Basic computer and internet proficiency
  • Ability to learn new online systems and platforms
  • Strong problem-solving and follow-up skills
  • Previous customer service experience is helpful but not required

Why Choose Us?

  • Remote Environment: Complete your responsibilities from a remote setting
  • Flexible Scheduling: Manage your schedule around responsibilities and client needs
  • Training Available: Learn the systems, processes, and resources needed for the role
  • Ongoing Support: Access continued education and team resources
  • Professional Development: Strengthen communication, organization, customer service, and problem-solving skills
  • No Previous Industry Experience Required: We value professionalism, reliability, and a willingness to learn

How to Apply

If you enjoy helping people, communicating with customers, and providing excellent service, we encourage you to apply.