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Customer Support Agent Jobs in Kentucky (NOW HIRING)

TradeJobsWorkforce

TSA Support Agent

Arlington, KY · On-site

This position is for a dedicated TSA Support Agent, where you will coordinate with other ... customers and team members, follow schedules and complete assigned tasks on time, work with ...

TradeJobsWorkforce

TSA Support Agent

Austin, KY · On-site

This position is for a dedicated TSA Support Agent, where you will coordinate with other ... customers and team members, follow schedules and complete assigned tasks on time, work with ...

TradeJobsWorkforce

TSA Support Agent

Austin, KY · On-site

This position is for a dedicated TSA Support Agent, where you will coordinate with other ... customers and team members, follow schedules and complete assigned tasks on time, work with ...

TradeJobsWorkforce

TSA Support Agent

Arlington, KY · On-site

This position is for a dedicated TSA Support Agent, where you will coordinate with other ... customers and team members, follow schedules and complete assigned tasks on time, work with ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic ...

TradeJobsWorkforce

Customer Support Specialist

Irvine, KY · On-site

$16 - $21.50/hr

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers ...

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Customer Support Specialist

Irvine, KY · On-site

$16 - $21.50/hr

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person. assist customers ...

CATALIS

Customer Support Specialist

Edmonton, KY · On-site

$15.25 - $20.50/hr

The Opportunity As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic ...

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Kentucky

Customer Support Agent information

See Kentucky salary details

$10

$18

$27

How much do customer support agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer support agent in Kentucky is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

How do I become a customer support agent?

To become a customer support agent, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or related tools like CRM software. Many employers also value problem-solving abilities and patience, and some roles may require specific certifications or training programs. Entry-level positions often provide on-the-job training to develop necessary skills.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.
What are the most commonly searched types of Customer Support Agent jobs in Kentucky? The most popular types of Customer Support Agent jobs in Kentucky are:
What are popular job titles related to Customer Support Agent jobs in Kentucky? For Customer Support Agent jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Customer Support Agent jobs in Kentucky look for? The top searched job categories for Customer Support Agent jobs in Kentucky are:
What cities in Kentucky are hiring for Customer Support Agent jobs? Cities in Kentucky with the most Customer Support Agent job openings:
What are popular job titles related to Customer Support Agent jobs in KY? For Customer Support Agent jobs in KY, the most frequently searched job titles are:
Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,105 per year, or $18.8 per hour.

TSA Support Agent

TradeJobsWorkforce

Arlington, KY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This position is for a dedicated TSA Support Agent, where you will coordinate with other departments when needed, learn company products and services to better assist others, and manage simple records and enter information accurately. Additional duties include respond to questions by phone, email, or in-person, assist with packaging, labeling, and preparing items for delivery, provide friendly assistance to customers and team members, follow schedules and complete assigned tasks on time, work with supervisors to meet daily goals, as well as support returns and exchanges in a timely manner, handle orders, shipments, and basic inventory checks, adhere to safety guidelines and company policies, help organize and maintain a tidy workspace. To succeed in this role, you should have a willingness to learn on the job, clear communication skills, reliability and punctuality, basic computer or device use, a positive, team-focused attitude, and the ability to follow simple instructions. Benefits of this position may include weekly pay, flexible scheduling, on-the-job training, supportive team environment, opportunities for growth, and overtime availability. This role is open to candidates from all backgrounds, with training provided for those eager to learn.

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