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Customer Support Agent Jobs in Kentucky (NOW HIRING)

Mosaec

$139 - $174/hr

... for a Customer Support Systems & Analytics Architect to own the data strategy and reporting ... Agent - to drive informed decision‑making across the team. You will ensure our systems are ...

Salesforce, Inc.

$143 - $217/hr

As Salesforce's primary self-service support channel, the Help Agent handles thousands of customer interactions daily, making its accuracy, capability, and issue resolution rate a direct driver of ...

Lumimeds

You will handle complex escalations and agent questions. You should be the one providing answers ... What We're Looking For * 4+ years experience in Customer Support, with at least 2 years in a ...

Intercom

$135 - $162/hr

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to ...

New

Incognito Software Systems Inc

$180 - $280/hr

## Director of Platform & Agent OperationsApplylocations: United States - Remotetime type: Full ... customer support and internal operations. You will spend your days directing AI to do work ...

Intercom

$150 - $180/hr

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey - from service, to ...

New

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All JobsCustomer Support Agent JobsCustomer Support Agent Jobs in Kentucky

Customer Support Agent information

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How much do customer support agent jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer support agent in Kentucky is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.87 per hour, depending on experience, location, and employer.

What does a customer support agent do?

A Customer Support Agent assists customers by answering questions, resolving issues, and providing guidance about products or services. They typically communicate with customers via phone, email, chat, or social media, ensuring a positive experience and swift resolution of problems. Their role may also include documenting interactions, escalating complex issues, and providing feedback to improve products or services. Effective communication, patience, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer support agent?

To thrive as a Customer Support Agent, you need strong problem-solving abilities, excellent verbal and written communication skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, help desk platforms, and ticketing systems is commonly required. Patience, empathy, and the ability to remain calm under pressure are essential soft skills for building rapport with customers and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and foster loyalty in competitive service environments.

What are some common challenges faced by customer support agents, and how can they be managed effectively?

Customer Support Agents often encounter challenges such as handling difficult customers, managing high volumes of inquiries, and quickly learning new products or services. Effective communication skills, patience, and problem-solving abilities are essential for successfully navigating these situations. Many organizations provide training, knowledge bases, and team support to help agents manage stress and maintain high-quality service. Building strong relationships within the team and regularly sharing feedback can also help agents continuously improve and overcome daily challenges.

What is the difference between Customer Support Agent vs Customer Service Representative?

AspectCustomer Support AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; optional certifications in customer serviceHigh school diploma or equivalent; optional certifications in customer service
Work EnvironmentCall centers, online chat, email support, remote or on-siteCall centers, retail stores, online support, remote or on-site
Industry UsageCommon across tech, telecom, retail, and service industriesCommon across retail, banking, telecom, and service sectors
Search & Comparison IntentOften compared for similar roles in customer supportOften compared with customer support agents for role clarity

Customer Support Agents and Customer Service Representatives perform similar roles in assisting customers, resolving issues, and providing information. While their titles are often used interchangeably, some companies differentiate based on specific responsibilities or channels. Both roles typically require similar credentials and work environments, making them closely related in the customer service industry.

How do I become a customer support agent?

To become a customer support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service, familiarity with support tools like CRM software, and the ability to handle inquiries professionally are also important. Some roles may require specific certifications or training programs.

What is the work of a customer support agent?

A customer support agent assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the most commonly searched types of Customer Support Agent jobs in Kentucky?

The most popular types of Customer Support Agent jobs in Kentucky are:

What are popular job titles related to Customer Support Agent jobs in Kentucky?

For Customer Support Agent jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Support Agent jobs in Kentucky look for?

The top searched job categories for Customer Support Agent jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Support Agent jobs?

Cities in Kentucky with the most Customer Support Agent job openings:

What are popular job titles related to Customer Support Agent jobs in KY?

For Customer Support Agent jobs in KY, the most frequently searched job titles are:

Customer Support Agent jobs near you
Infographic showing various Customer Support Agent job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 17% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,105 per year, or $18.8 per hour.

Customer Support Specialist (Seasonal)

Louisville, KY • Remote

Greenix
Personal Services • 501 - 1,000 employees

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

19th of 35 rated pest control companies

People enjoy working here

Recommended by parents

Respectful managers

Learn more about Greenixexternal

Full-time

Medical

Re-posted 3 days ago

Job description

Job Summary:
As a customer experience call center specialist for Greenix Pest Control, your primary responsibility is to provide exceptional customer service to customers and our company's service professionals who reach out to the company's call center. You will play a critical role in building and maintaining positive relationships between Greenix and its customers, ensuring their satisfaction and loyalty through excellent customer service.
Required:
- Laptop or Desktop
- High-speed internet
- Headset
Key Responsibilities:
  • Answering customer inquiries: You will handle inbound customer calls and respond to customer inquiries related to a company's products or services, providing accurate and timely information to customers.
  • Resolving customer issues: You will listen attentively to customers, identify their needs, and take ownership of their issues until a resolution is reached.
  • Collaborating with other departments: You will work closely with other departments, such as scheduling, sales, and billing, to ensure prompt and effective resolution of customer issues.
  • Utilizing customer feedback: You will reach out to customers based on feedback left and help resolve their concerns.
  • Meeting performance metrics: You will be responsible for meeting key performance indicators (KPIs), such as average handle time, quality assurance, and customer satisfaction ratings.
  • Maintaining a positive attitude: You will maintain a positive, empathetic, and professional attitude towards customers at all times, ensuring their needs are met and their experience with the company is positive.
  • Technology: You must be proficient in using call center technology, including phone systems, call recording software, and customer relationship management (CRM) software.
  • A significant portion, ranging from 80-85%, of your shift will be dedicated to delivering exceptional support to customers in the queue.
  • You'll have the opportunity to engage with customers through a range of communication channels, including voice calls, SMS, and email, ensuring a seamless and personalized experience.
  • To enhance your professional development, the use of a webcam for training and coaching sessions is highly preferred and strongly encouraged.
  • We are committed to creating an optimal work environment by actively addressing any background noise or distractions that could hinder your performance or impact the overall customer experience.
Qualifications:
  • High School Diploma/GED
  • Excellent Communication skills
  • Basic computer skills
  • Positive and friendly attitude
  • Preferred: Minimum of 1+ years of experience in customer service.
Benefits:
  • Great Environment
  • Paid Training
  • Paid Holidays
  • Greenix Swag
  • Weekly Pay
  • Health Benefits are available within 90 days for Full-Time employees
Schedule:
  • Day shift
  • Monday to Friday and 1 Saturday a month required
Application Question(s):
  • Do you have access to a laptop/desktop and reliable high-speed internet?
Work Location: Remote

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