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Email Chat Agent Jobs in Kentucky (NOW HIRING)

German American Bancorp

Contact Center Agent

Shelbyville, KY · On-site

$15 - $20.50/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that ... Day in the Life - Everyday you answer calls, chat requests and emails from our external and ...

German American

Contact Center Agent

Shelbyville, KY · On-site

$15 - $20.50/hr

Contact Center Agent Overview: As a Contact Center Agent, you will be the first friendly person ... Day in the Life - Every day you answer calls, chat requests and emails from our external and ...

TEKsystems

Customer Experience Agent

Louisville, KY

$20/hr

Description The Customer Experience Agent delivers exceptional customer service by providing ... Experience supporting customers through chat and email channels. * Proficiency with Microsoft Excel ...

TEKsystems

Customer Experience Agent

Louisville, KY

$20/hr

Description The Customer Experience Agent delivers exceptional customer service by providing ... Experience supporting customers through chat and email channels. * Proficiency with Microsoft Excel ...

Ashley Global Retail, LLC

Customer Care Agent

Louisville, KY · On-site

$13.75 - $18.50/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Experience with chat, phone and email support; including proficient in computer systems and ...

TEKsystems

Call Center Representative

Louisville, KY · On-site

$20/hr

Description The Customer Experience Agent renders extraordinary customer service and is responsible ... Prior experience using chat or email as customer response channel a plus * Bilingual is desired ...

TEKsystems

Call Center Representative

Louisville, KY

$20/hr

Description The Customer Experience Agent renders extraordinary customer service and is responsible ... Administrative experience (Chat box/ email correspondence) Experience Level Entry Level ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Schedule and monitor agent breaks * Participate in phone screen and interview process- influence ...

Generation Tux

CX Support Team Lead

Louisville, KY · On-site

Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Schedule and monitor agent breaks * Participate in phone screen and interview process- influence ...

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All JobsEmail Chat Agent JobsEmail Chat Agent Jobs in Kentucky

Email Chat Agent information

What does an email chat agent do?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive as an email chat agent?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

What is an email chat agent?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

What are popular job titles related to Email Chat Agent jobs in Kentucky? For Email Chat Agent jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Email Chat Agent jobs in Kentucky look for? The top searched job categories for Email Chat Agent jobs in Kentucky are:
Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in Kentucky as of July 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution.

Customer Service Representative - Full Time

Generation Tux

Louisville, KY • On-site

$15.25 - $21/hr

Other

Re-posted 13 hours ago

Job description

Customer Service Agent

Generation Tux is an online company focused on modern formalwear for life's most important events. We provide high-quality tuxedos and suits through a simple, technology-driven rental and purchase experience designed to make formalwear easy and accessible. Our team is dedicated to delivering exceptional service, innovative solutions, and a seamless customer experience from start to finish.

Generation Tux is looking for a Customer Service Agent who is passionate about helping customers and creating a positive experience with every interaction. In this role, you will support customers by phone and email, answer questions, resolve issues, and ensure each customer receives timely and thoughtful assistance. The ideal candidate is dependable, proactive, and comfortable working in a fast-paced environment. If you enjoy collaborating with a team, communicating clearly, and delivering high-quality service, this could be a great fit for you.

What we offer our Customer Service Representatives:

  • Paid training
  • Leadership guidance to ensure your success
  • A diverse and inclusive workplace

What we are looking for in our Customer Service Representatives:

  • Skilled customer service representative with the ability to answer customers by phone, email, and social media platforms
  • Dependability
  • Computer skills
  • Multitasking and organization skills
  • A strong desire to help and be empathetic to customers' needs

Requirements:

  • Excellent written and oral communication skills in English
  • 2+ years working in customer service (in person or virtually)
  • Ability to remain calm under pressure
  • Ability and knowledge using computers and various platforms(email, chat, social media) to answer customer needs

Schedules Available:

Full Time team members participate in a quarterly shift bid based on performance. Common schedules are 9:30 to 6:00, 10:30 to 7:00, 11:30 to 8, and 12:30 to 9 with varying days off during the week and some weekends. Saturday and Sunday hours are 9:30 to 6:00. Sundays and hours worked after 7:00 PM offer shift differentials.

At Generation Tux, we believe that our goal is to enable incredible lifestyle experiences during major life events. Each of us has a responsibility to drive accountability, transparency, and respect.

Generation Tux is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Generation Tux does not accept unsolicited headhunter and agency resumes. Generation Tux will not pay any third-party agency or company that does not have a signed agreement with Generation Tux.

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