Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Bachelor's degree in accounting or related field * CPA or Enrolled Agent certification * Experience ... chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Non-Profit Donation Agent (Remote Independent Contractor)
Lexington, KY · On-site +1
$11 - $15/hr
... email, ticket, and chat support available with varied pay rates - Flexible hours with 24/7 availability Employment Type: CONTRACTOR
Non-Profit Donation Agent (Remote Independent Contractor)
Lexington, KY · On-site +1
$11 - $15/hr
... email, ticket, and chat support available with varied pay rates - Flexible hours with 24/7 availability Employment Type: CONTRACTOR
$110 - $170/hr
Support digital support channels, including chat, email, SMS, web forms, and service portal intake where applicable. * Troubleshoot issues related to telephony, call routing, queue performance, agent ...
New
$110 - $170/hr
Support digital support channels, including chat, email, SMS, web forms, and service portal intake where applicable. * Troubleshoot issues related to telephony, call routing, queue performance, agent ...
New
Communicate with customers via phone, email, or online chat to understand their insurance needs and ... No agent's success, earnings, or production results should be viewed as typical, average or ...
Communicate with customers via phone, email, or online chat to understand their insurance needs and ... No agent's success, earnings, or production results should be viewed as typical, average or ...
$212 - $265/hr
... voice, chat, email, SMS, and every other channel. We're building a future where customer ... This is an opportunity to define what great agent UX looks like, across chat, voice, and the ...
New
$212 - $265/hr
... voice, chat, email, SMS, and every other channel. We're building a future where customer ... This is an opportunity to define what great agent UX looks like, across chat, voice, and the ...
New
$200 - $400/hr
... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Design and implement application security controls across our AI agent platform, including secure ...
New
$200 - $400/hr
... voice, chat, email, SMS, and every other channel. We're building a future where customer ... Design and implement application security controls across our AI agent platform, including secure ...
New
$21.59 - $32.40/hr
Use H&R Block's digital tools (video, phone, chat, email, and platforms) confidently to streamline ... Enrolled Agent, Attorney, or CPA designation * Master's degree in accounting, Finance, or a related ...
Posted today
$21.59 - $32.40/hr
Use H&R Block's digital tools (video, phone, chat, email, and platforms) confidently to streamline ... Enrolled Agent, Attorney, or CPA designation * Master's degree in accounting, Finance, or a related ...
Posted today
$115 - $140/hr
Production AI systems in this domain: extending and operating our existing AI email agents, shipping in-flight builds like our AI help center chat, and developing new agent workflows across the ...
New
$115 - $140/hr
Production AI systems in this domain: extending and operating our existing AI email agents, shipping in-flight builds like our AI help center chat, and developing new agent workflows across the ...
New
CX Support Team Lead
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Schedule and monitor agent breaks * Participate in phone screen and interview process- influence ...
CX Support Team Lead
Louisville, KY · On-site
Supervise service-oriented telephone, email, and chat support operations * Supervise staff ... Schedule and monitor agent breaks * Participate in phone screen and interview process- influence ...
The Customer Experience Agent renders extraordinary customer service and is responsible for ... Prior experience using chat or email as customer response channel a plus * Bilingual is desired ...
Quick apply
The Customer Experience Agent renders extraordinary customer service and is responsible for ... Prior experience using chat or email as customer response channel a plus * Bilingual is desired ...
Respond promptly to all internet, phone, text, chat, and email inquiries. * Deliver a concierge-level customer experience with every interaction. * Build rapport and establish trust with prospective ...
Respond promptly to all internet, phone, text, chat, and email inquiries. * Deliver a concierge-level customer experience with every interaction. * Build rapport and establish trust with prospective ...
Mercedes BDC Agent Fort Mitchell, KY
Fort Mitchell, KY · On-site
$14.50 - $19.50/hr
Respond promptly to all internet, phone, text, chat, and email inquiries. * Deliver a concierge-level customer experience with every interaction. * Build rapport and establish trust with prospective ...
Mercedes BDC Agent Fort Mitchell, KY
Fort Mitchell, KY · On-site
$14.50 - $19.50/hr
Respond promptly to all internet, phone, text, chat, and email inquiries. * Deliver a concierge-level customer experience with every interaction. * Build rapport and establish trust with prospective ...
The Customer Experience Agent renders extraordinary customer service and is responsible for ... using chat or email as customer response channel a plus • Bilingual is desired Skills Customer ...
The Customer Experience Agent renders extraordinary customer service and is responsible for ... using chat or email as customer response channel a plus • Bilingual is desired Skills Customer ...
$200 - $400/hr
... voice, chat, email, SMS, and every other channel. We're building a future where customer ... You'll own multi-quarter initiatives that push the agent's reliability, capability, and efficiency ...
$200 - $400/hr
... voice, chat, email, SMS, and every other channel. We're building a future where customer ... You'll own multi-quarter initiatives that push the agent's reliability, capability, and efficiency ...
$64 - $80/hr
Primarily responsible for handling customer contacts such as e-mails, Live Agent Chat & telephone calls in which customer assistance is required to diagnose and repair operational problems and make ...
New
$64 - $80/hr
Primarily responsible for handling customer contacts such as e-mails, Live Agent Chat & telephone calls in which customer assistance is required to diagnose and repair operational problems and make ...
New
Customer Service - Booking Hotels | We Will Train You
Lexington, KY · On-site +1
$40K - $70K/yr
Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain detailed and accurate records of client interactions and bookings * Collaborate with team members ...
Customer Service - Booking Hotels | We Will Train You
Lexington, KY · On-site +1
$40K - $70K/yr
Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain detailed and accurate records of client interactions and bookings * Collaborate with team members ...
$60 - $90/hr
Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy. * Ensure SLA adherence and consistent response quality across active ...
New
$60 - $90/hr
Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy. * Ensure SLA adherence and consistent response quality across active ...
New
Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain detailed and accurate records of client interactions and bookings * Collaborate with team members ...
Respond promptly and professionally to client inquiries via phone, email, or online chat * Maintain detailed and accurate records of client interactions and bookings * Collaborate with team members ...
$90 - $144/hr
ACD routing, IVR/IVA design, omnichannel delivery (voice, chat, email, social), and queue ... AI‑assisted agent tools: real‑time transcription, auto‑summarization, next‑best‑action ...
Posted today
$90 - $144/hr
ACD routing, IVR/IVA design, omnichannel delivery (voice, chat, email, social), and queue ... AI‑assisted agent tools: real‑time transcription, auto‑summarization, next‑best‑action ...
Posted today
Email Chat Agent information
What is an email chat agent?
An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.
What does an email chat agent do?
A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.
What are the key skills and qualifications needed to thrive as an email chat agent?
To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.
What are popular job titles related to Email Chat Agent jobs in Kentucky?
For Email Chat Agent jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Email Chat Agent jobs in Kentucky look for?
The top searched job categories for Email Chat Agent jobs in Kentucky are:
H&R Block rating
5.6
Based on 293 frontline employees who took The Breakroom Quiz
149th of 154 rated financial services
Job description
About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
Your Expertise:
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
- Bachelor's degree in accounting or related field
- CPA or Enrolled Agent certification
- Experience completing complex returns (individual, trust, partnership)
- 5+ years of experience in accounting, finance, bookkeeping or tax
- Experience conducting virtual tax interviews
- Experience with tax planning and audit support
- Sales and/or marketing experience
1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
- Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
- Prepare complete and accurate tax returns
- Generate business growth, increase client retention, and offer additional products and services
- Provide clients with IRS support
- All certification levels can provide tax notice services
- Circular 230 associates can provide audit representation
- Mentor and support teammates
Your Expertise:
- Successful completion of the H&R Block Tax Knowledge Assessment2
- Experience in accounting, finance, bookkeeping or tax
- Experience completing individual returns
- Experience working in a fast-paced environment
- Comfort working with virtual tools - video, phone and chat
- Ability to effectively communicate in person, via phone and in writing
- Must complete continuing education requirement and meet all other IRS and applicable state requirements
- High school diploma / equivalent or higher
Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
What H&R Block employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About H&R Block
Sourced by ZipRecruiter
H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.
Industry
Accounting services, it services and finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Kansas City, MO, US