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Email Chat Agent Jobs (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · Remote

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... live chat, email, and phone support. We are committed to providing our clients with the best ...

Craig Sanborn

REMOTE LIVE CHAT AGENT

Saint Paul, MN · Remote

REMOTE LIVE CHAT AGENT As a Remote Live Chat Agent, you will be the frontline support for our ... Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and ...

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

Customer Service Agent/Representative - Remote Work Timing: 4 AM PST to 10:00 PM PST (Monday ... Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels.

Dream Voyages

Remote Travel Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

Dream Voyages

Remote Travel Customer Service Agent

Hilo, HI · Remote

$15.75 - $21.25/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

Dream Voyages

Remote Travel Customer Service Agent

Rogers, AR · Remote

$13 - $17.50/hr

Remote Travel Customer Service Agent We're seeking a passionate Remote Travel Agent to delight ... Handle inquiries via email, chat, phone--transforming concerns into a happy yes. * Spot trends in ...

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Email Chat Agent information

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$5

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How much do email chat agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for email chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What does a typical workday look like for an Email Chat Agent?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive in the Email Chat Agent position, and why are they important?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

What is an Email Chat Agent job?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

More about Email Chat Agent jobs
What cities are hiring for Email Chat Agent jobs? Cities with the most Email Chat Agent job openings:
What are the most commonly searched types of Email Chat Agent jobs? The most popular types of Email Chat Agent jobs are:
What states have the most Email Chat Agent jobs? States with the most job openings for Email Chat Agent jobs include:
What job categories do people searching Email Chat Agent jobs look for? The top searched job categories for Email Chat Agent jobs are:
Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $35,664 per year, or $17.1 per hour.
Live Chat Agent

Live Chat Agent

AYS

Atlanta, GA • Remote

$15 - $20/hr

Other

Posted 9 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

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