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Email Chat Agent Jobs in Georgia (NOW HIRING)

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer ... live chat, email, and phone support. We are committed to providing our clients with the best ...

Marketing Consultancy Lab

Customer Service Agent

Atlanta, GA · On-site

$15 - $20/hr

Customer Service Agent Location: Atlanta, GA Job Type: Full-time Note On-campus work in Atlanta, GA ... Respond promptly and professionally to customer inquiries via phone, email, or chat. * Provide ...

Hired by Matrix

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IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent ... Proficient in fundamental computer skills, including typing, email communication, and navigating ...

TTEC

Provide professional, personalized support to business travelers via phone, email, chat, and other ... What You Bring to the Role * 3 or more years of hands-on experience using Spotnana Agent Desktop

TTEC

Provide professional, personalized support to business travelers via phone, email, chat, and other ... What You Bring to the Role * 3 or more years of hands-on experience using Spotnana Agent Desktop

TTEC

$12.25 - $15.50/hr

Cutm un Agent Servicii Clieni pentru cltorii, bilingv romn-englez, pentru a sprijini partenerii i ... Gestionarea solicitrilor clienilor prin telefon, chat i e-mail. * Oferirea de soluii rapide i ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Experience with chat, phone and email support; including proficient in computer systems and ...

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Email Chat Agent information

What is an email chat agent?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

What does an email chat agent do?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive as an email chat agent?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

What are the most commonly searched types of Email Chat Agent jobs in Georgia?

The most popular types of Email Chat Agent jobs in Georgia are:

What are popular job titles related to Email Chat Agent jobs in Georgia?

For Email Chat Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Email Chat Agent jobs in Georgia look for?

The top searched job categories for Email Chat Agent jobs in Georgia are:

Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 19% Part Time, 8% Contract, and 3% Nights. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Live Chat Agent

AYS

Atlanta, GA • On-site

$15 - $20/hr

Other

Re-posted 23 days ago

Job description

About the job Live Chat Agent
Position: Live Chat Agent
Location: Remote
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.
Position Overview:
As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.
Key Responsibilities:
- Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
- Identify and resolve customer issues, escalating to the appropriate team members when necessary
- Utilize product knowledge and resources to provide accurate and helpful information to customers
- Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
- Collaborate with team members to continuously improve processes and procedures
- Maintain a positive and professional attitude at all times, representing the company's values and brand image
- Keep accurate records of customer interactions and follow up on any unresolved issues
- Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers
Qualifications:
- High school diploma or equivalent
- Proven customer service experience, preferably in a live chat or online support role
- Excellent written and verbal communication skills
- Ability to multitask and handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Proficient in using chat and CRM software
- Ability to work in a fast-paced and dynamic environment
- Flexible schedule, including availability to work weekends and holidays if needed
We Offer:
- Competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative work environment
- Opportunities for growth and advancement within the company
If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

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