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Virtual Chat Agent Jobs in Georgia (NOW HIRING)

Navtech, Inc.

Google Contact Center AI

Alpharetta, GA · On-site

$15.75 - $21.50/hr

Implementation of chat virtual agent * Implementation of voice virtual agent * Integrating agents with third-party applications, data sources, API, etc * Deep knowledge of options for storing ...

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Virtual Chat Agent information

See Georgia salary details

$4

$14

$20

How much do virtual chat agent jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for virtual chat agent in Georgia is $14.48, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $16.25 per hour, depending on experience, location, and employer.

What Does a Virtual Chat Agent Do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are Virtual Chat Agents?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Georgia? The most popular types of Chat Agent jobs in Georgia are:
What are popular job titles related to Virtual Chat Agent jobs in Georgia? For Virtual Chat Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in Georgia look for? The top searched job categories for Virtual Chat Agent jobs in Georgia are:
What cities in Georgia are hiring for Virtual Chat Agent jobs? Cities in Georgia with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Georgia as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,114 per year, or $14.5 per hour.
Service Desk Specialist I

Service Desk Specialist I

Georgia Institute of Technology

Atlanta, GA • On-site

Full-time

Posted 25 days ago

Job description

About Us
The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.
Job Summary
The USG Service Desk Specialist I is a non-exempt, full-time position within the USG Shared Services Center, located in Sandersville, GA, supporting 25 University System of Georgia institutions and the Board of Regents. Reporting to the USG Service Desk Supervisor, this role is responsible for delivering high-quality customer support across a range of areas, including human capital management systems (such as payroll, benefits, and HR), policy and procedural guidance for employees and retirees, and application assistance for prospective USG employees. Additionally, the Specialist I ensures exceptional service for USG's enterprise products, technologies, and services.
Responsibilities
  • Serves as frontline support and issue resolution for all active and former USG employees, institutional practitioners, applicants, USG products, technologies and services.
  • Supports the centralized payroll processing workflow by maintaining a smooth support structure, promptly addressing and resolving issues as appropriate, and escalating complex matters to the internal Centralized Payroll Processing team when necessary.
  • Researches, troubleshoots, and analyzes incoming requests/inquiries, ensuring all necessary information is documented in the case management system, striving to resolve at the Tier 1 level, exhausting all resources including, USG Policies and Procedures, Knowledgebase, Institution Specific Guidelines. If escalation is required, partners with Subject Matter Experts, institutional practitioners, third-party vendors, and/or Service Desk to reach a resolution in a timely manner.
  • Professionally handles personal, confidential, and sensitive information by abiding by all USG Policies and Procedures, including Customer Verification to ensure the protection of all USG employees, retirees, and applicants. Also, responsible for identifying, reporting and the redaction of any information deemed sensitive within the case management system.
  • Multi-tasks through various databases/applications in order to troubleshoot the customer's issue or inquiry in a timely manner.
  • Research and triages incoming issues determining the appropriate method of tracking within multiple modules of our Case Management system (incident, request, problem or iTask).
  • Provides recommendations to Service Desk management and/or SSC team members promoting continuous process improvement.
  • Responsible for monitoring software interfaces that indicate the status of key Enterprise production services and products.
  • Provides proactive/reactive communications and diagnostic information related to networks, services, servers, urgent/production down, and/or business interruption events.
  • Works closely in collaboration with third party vendors communicating information regarding service interruptions and/or outages to USG end-users.
  • Recognizes and promptly escalates issues deemed urgent or critical in adherence to USG Service Level Guidelines.
  • Logs, tracks, updates, and resolves network abuse incidences.
  • Identifies trends and/or challenges and provides recommendations to Service Desk Management and other supported areas promoting continuous process improvement.
  • Provides customer support via virtual chat and live agent platform, ensuring prompt and efficient service delivery.
  • Adheres to an assigned work schedule to ensure adequate Service Desk coverage.
  • Cross-trains with other departments in order to understand and resolve complex requests and serve as back-up support as needed or during non-peak times.
  • Manages pre-business day checks to ensure all systems, sub-systems, applications, and servers are fully operational.

In addition to the above, other duties may be assigned outside of the scope of this description.
Required Qualifications
  • Associate's Degree with an accredited institution
  • 1 year experience in a Service Desk environment
  • 2 or more years of Customer Service experience
  • Or any equivalent combination of education, experience and training which provides the necessary knowledge and skills.

Knowledge, Skills, & Abilities
  • Knowledgeable of Standard MS Office tools (Outlook, Word, Excel, PowerPoint, Visio, Teams), electronic calendar, Internet browsers, and Windows desktop and its standard suite of tools and programs (base install)
  • General knowledge of computer networking principles, diagnostic tools, and client/server technology in a multi-tiered, layered technical/functional environment
  • Strong oral and written communication skills with particular emphasis in the correct use of grammar and spelling
  • Ability to effectively and patiently communicate complex information in a logical and organized manner
  • Strong interpersonal and collaborative skills, who works well both cross-functionally and independently
  • Ability to effectively work in a fast-paced environment, prioritize, manage time and follow-through on tasks to ensure satisfactory completion
  • Possess strong customer service skills including the ability to maintain a calm and patient demeanor when communicating with customers
  • Proficient and extremely comfortable in navigating within various applications including email, case management system, human capital management systems and other Microsoft office applications to effectively provide solutions to customers
  • Ability to effectively manage an increased workload during times of high call volume and/or peak seasons
  • Technical skills with efficiency in adapting to new systems, services, and/or applications with ease
  • Analytical thinker, who possesses the ability to troubleshoot technical and functional issues , adopt a systematic approach towards identifying and then resolving the problem at hand .

USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this organization, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.
Equal Employment Opportunity
The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status as required by applicable state and federal laws.
For questions or more detailed information regarding this policy, please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.
Background Check
Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.
For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.
Other Information
  • Day and overnight travel from headquarters may be required
  • Must have a valid GA Driver's License
  • Light physical exertion may be required
  • Ability to work productively in a virtual environment and cubicle/open space environment utilizing call center and case management technologies, with moderate-to-occasional escalated noise levels.
Georgia Institute of Technology logo

About Georgia Institute of Technology

Sourced by ZipRecruiter

The Georgia Institute of Technology, more commonly known as Georgia Tech, is a premier research university located in Atlanta, Georgia, U.S.A. The institution was established in 1885, as part of the South's efforts to build an industrial economy and to bolster technological advancements. Primarily recognized in the sectors of business, computing, engineering, design, the sciences, and liberal arts, Georgia Tech awards a broad spectrum of degrees in these areas and enrolls over 39,000 students annually. The university's mission is to progress and improve the human condition through advanced science and technology.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

1885

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