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Live Chat Support Agent Jobs in Georgia (NOW HIRING)

Hired by Matrix

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IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

If so, our client is hiring a IT Service Desk Agent. Position Type: * Contract * Onsite Required ... Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ...

BradyPLUS

Customer Engagement Specialist

Atlanta, GA · On-site

Sample Requests * eCommerce Super User/ Live Chat Agent (where applicable) * ERP Super User * Manage/Create Customer Order Guides (as needed) * Back-Up Support for Customer Solution Specialists ...

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Live Chat Support Agent information

What is a live chat support agent?

A Live Chat Support Agent is a customer service professional who assists customers through online chat platforms in real-time. Their main responsibilities include answering questions, resolving issues, and providing information about products or services. They work to ensure customer satisfaction by delivering quick, helpful, and accurate responses. Live chat agents typically use specialized software to manage multiple conversations and may also handle follow-ups or escalate complex issues as needed.

What are the key skills and qualifications needed to thrive as a live chat support agent, and why are they important?

To thrive as a Live Chat Support Agent, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is essential. Patience, multitasking, and empathy help agents deliver exceptional customer experiences and resolve issues efficiently. These skills and qualities are crucial for maintaining high customer satisfaction and ensuring prompt, accurate support in a fast-paced online environment.

What are some common challenges faced by live chat support agents, and how can they be addressed?

Live Chat Support Agents often face the challenge of managing multiple conversations simultaneously, which requires strong multitasking and organizational skills. Another common difficulty is interpreting customer tone and intent without verbal cues, making clear and empathetic written communication essential. Staying up to date with product knowledge and troubleshooting steps can also be demanding, especially in fast-paced environments. Regular training, efficient use of support tools, and collaboration with colleagues can help agents overcome these challenges and provide excellent customer service.

Are live chat support agent jobs legit?

Live chat support agent jobs are legitimate roles in customer service that involve assisting customers via online chat platforms. These jobs often require good communication skills and familiarity with chat software, and they can be found with reputable companies. However, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do live chat support agents get paid?

Live chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to the lower end, while experienced agents or those with specialized skills can earn higher wages. Some roles also offer bonuses or incentives based on performance.

How to become a live chat support agent?

To become a live chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with chat software or CRM tools are often preferred, and some employers may require basic computer proficiency and the ability to handle multiple chats simultaneously.

What are popular job titles related to Live Chat Support Agent jobs in Georgia?

For Live Chat Support Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Live Chat Support Agent jobs in Georgia look for?

The top searched job categories for Live Chat Support Agent jobs in Georgia are:

Live Chat Support Agent jobs near you
Infographic showing various Live Chat Support Agent job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Agent I

Onshore Outsourcing Holding Co Inc

Glennville, GA • On-site

$12/hr

Full-time

Posted 10 days ago

Job description

IT Support Agent – Full-time Glennville GA Area

The Role – MUST be within 45 minutes of Glennville GA and required to work in office from our Glennville Georgia location.

As an Onshore IT Support Agent, you will work in a challenging environment dealing with client customers through multiple channels. The ability to effectively and professionally communicate with a variety of people is key. Attention to detail required. Pays $12.00 per hour. 


Full-time Schedule: Monday - Friday *Must be willing to work weekends if needed

Shifts Available: Day, Evening and Overnight shifts available. (Must be available to work at least 1 weekend shift as needed)

What we do

Onshore Outsourcing is a 100% US based team of enthusiastic, highly trained, highly skilled IT people who understand what it means to deliver success. We enable hundreds of Fortune 1000 companies around the globe to unleash their true potential by excelling in industry and technical expertise proven process and mission-based models. Our proven process and track- record of success speaks to the commitment and dedication our team members embrace. Our mission is to enable our clients to accomplish big things with our IT help. 

 

Why Onshore

Onshore Outsourcing is committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and respect as integral parts of our day-to-day environment. With this atmosphere, we can continue to value and appreciate the strengths of the styles, ideas, and organizational contributions of everyone. Onshore’s culture cornerstones are operational excellence, always learning, we’re in this together, and enthusiastic & purposeful. Full-time employment at Onshore comes with a comprehensive benefits package!

 

FT - IT Support Agent Duties & Responsibilities

  • Professionally handle a high volume of incoming calls
  • Provide technical support and troubleshooting via telephone, email, chat, and portal
  • Accurately document, track and escalate all customer issues until resolution
  • Meet or exceed client performance metrics
  • Ensure management is notified of trending service issues, challenges, and roadblocks

 

FT - IT Support Agent Minimum Qualifications

  • Must be within 45 minutes of Glennville GA and work from our office
  • Excellent people skills including verbal/written communication
  • Ability to multitask in a challenging environment
  • Computer literate with ability to utilize hardware, software, and operating systems
  • Positive, professional demeanor required
  • Effective, consistent internet connection required to work remotely
  • Strong attention to detail
  • Demonstrate consistent dependability in the workplace

 

FT - IT Support Agent Preferred Qualifications

  • 3 months call center or customer service experience
  • Basic ability to troubleshoot hardware, software, network connections and peripherals
  • Experience with Ticketing systems (such as ServiceNow)
  • Experience using Microsoft Office Suite (such as Excel, Outlook, etc.)

Full-time Schedule: Monday - Friday *Must be willing to work weekends as needed
Shifts Available: Day, Evening and Overnight shifts available. (Must be available to work at least 1 weekend shift as needed)