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Live Chat Manager Jobs in Georgia (NOW HIRING)

Sons Auto Group

BDC Representative

Mcdonough, GA

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ...

Son's Automotive Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ...

Sons Auto Group

BDC Representative

Mcdonough, GA · On-site

$13.75 - $18.25/hr

Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ... Utilize CRM tracking system daily Qualifications: * At least one previous role based in strong ...

Amicis Global

Technical Support/ IT Support

Alpharetta, GA · On-site

$24 - $25/hr

Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ... Resolve issues or escalate appropriately while managing customer expectations. * Maintain composure ...

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Live Chat Manager information

What is a Live Chat Manager job?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a Live Chat Manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the Live Chat Manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Georgia? The most popular types of Live Chat jobs in Georgia are:
What are popular job titles related to Live Chat Manager jobs in Georgia? For Live Chat Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Live Chat Manager jobs in Georgia look for? The top searched job categories for Live Chat Manager jobs in Georgia are:
What cities in Georgia are hiring for Live Chat Manager jobs? Cities in Georgia with the most Live Chat Manager job openings:
Live Chat Manager jobs near you
Infographic showing various Live Chat Manager job openings in Georgia as of July 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 79% In-person, 5% Hybrid, and 16% Remote job distribution.

BDC Representative

Sons Auto Group

Mcdonough, GA

$13.75 - $18.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 15 days ago

Job description

Automotive BDC Associate


SONS Hondais looking for anInternet Sales Associate (BDC)for our busy sales department. We treat each customer's needs with concern and have a loyal customer base.
SONS Honda has achieved tremendous growth over the past fewyears. If you are ready to make a positive change in your life and want to be considered for this exciting position,apply immediately! All applications will be kept in strict confidence.


What We Offer:


  • Employee & Family Hondapurchase program
  • Medical and Dental Insurance
  • 401(k)
  • Paid Vacation
  • A fair and safe family-run business environment


Responsibilities:


  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily


Qualifications:


  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen






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