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Live Chat Assistant Jobs in Georgia (NOW HIRING)

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide customer support via phone, live chat, and ticketing systems * Resolve technical and ... Apply strong product knowledge to assist customers effectively * Manage escalation of complex cases ...

HSBC Global Services Limited

$11.50 - $15.50/hr

Staff is responsible to assist with delivery of the call, email, live chat quality and coaching model, consistency checks, call benchmarking and/or coaching of team members as outlined in the call ...

HAYES

Inside Sales Representative

Atlanta, GA · On-site

... assist with related issues. This position suggests products to our customers to purchase and ... Engages with customers and responds to inquiries via live chat * Suggests related products (cross ...

New

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA

$19 - $21/hr

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Atlanta, GA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

Brilliant Earth

Sales Associate, Jewelry

Alpharetta, GA

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team ...

CallRail

Join our Talent Community

Atlanta, GA · On-site +1

$15.50 - $19.75/hr

About CallRail The CallRail platform streamlines customer communications by centralizing calls, texts, form submissions, and live chat in real-time in one unified inbox, making them easier to manage ...

RIT Solutions, Inc.

Solution Architect

Atlanta, GA · On-site

$60.50 - $79.75/hr

... Assistant (YAVA) / Live Chat - A hybrid/SAFE program with the objective of delivering a world class voice/chat self service capability replacing our heritage IVR's with Conversational AI.

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

  • Medical

  • Retirement

  • PTO

... assist tools provide precise, empathetic, and compliant resolutions. This role requires ... automated summaries, live chat responses, and knowledge base retrieval). * Data Curation:

USAN

GenAI Tuning Analyst

Norcross, GA · On-site

  • Medical

  • Retirement

  • PTO

... assist tools provide precise, empathetic, and compliant resolutions. This role requires ... automated summaries, live chat responses, and knowledge base retrieval). * Data Curation:

Morley

Art Director (Remote - Georgia)

Savannah, GA · On-site +1

$112K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Use AI to assist workflows and create visual content * Deliver solutions that include web design ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

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Live Chat Assistant information

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What are the most commonly searched types of Live Chat jobs in Georgia?

The most popular types of Live Chat jobs in Georgia are:

What are popular job titles related to Live Chat Assistant jobs in Georgia?

For Live Chat Assistant jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Georgia look for?

The top searched job categories for Live Chat Assistant jobs in Georgia are:

What cities in Georgia are hiring for Live Chat Assistant jobs?

Cities in Georgia with the most Live Chat Assistant job openings:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Live Chat Representative

AKC Healthcare Incorporated

Lawrenceville, GA • On-site

$26 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

AKC Healthcare Incorporated is seeking a friendly, professional, and customer-focused Live Chat Representative to join our team in Lawrenceville, Georgia. The successful candidate will communicate with customers through online chat, answer inquiries, provide accurate information, and ensure a positive customer experience.


Key Responsibilities
  • Respond promptly and professionally to incoming live chat inquiries.
  • Provide customers with accurate information about company services and procedures.
  • Assist customers with questions, requests, and general concerns.
  • Identify customer needs and direct complex issues to the appropriate department.
  • Schedule appointments and assist with customer requests when necessary.
  • Document customer interactions accurately in company systems.
  • Follow up with customers when required.
  • Maintain confidentiality when handling customer and company information.
  • Communicate effectively with internal teams to resolve customer issues.
  • Provide a professional and positive customer experience at all times.


Qualifications
  • High school diploma or equivalent required.
  • Previous customer service, live chat, call center, or administrative experience preferred.
  • Excellent written communication and grammar skills.
  • Strong typing and computer skills.
  • Ability to manage multiple chat conversations while maintaining accuracy.
  • Strong problem-solving and organizational skills.
  • Professional and courteous communication style.
  • Ability to work effectively in a fast-paced environment.


Benefits
  • Competitive compensation
  • Paid training
  • Paid time off for eligible employees
  • Health, dental, and vision benefits for eligible employees
  • Retirement savings plan
  • Professional development opportunities
  • Career advancement opportunities
  • Supportive team environment

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