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Live Chat Agent Jobs in Georgia (NOW HIRING)

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IT Service Desk Agent

Alpharetta, GA · On-site

$25/hr

If so, our client is hiring a IT Service Desk Agent. Position Type: * Contract * Onsite Required ... Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a ...

BradyPLUS

Customer Engagement Specialist

Atlanta, GA · On-site

Sample Requests * eCommerce Super User/ Live Chat Agent (where applicable) * ERP Super User * Manage/Create Customer Order Guides (as needed) * Back-Up Support for Customer Solution Specialists ...

AppFolio

GA · On-site

$100K - $138K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

AppFolio

GA

$100K - $138K/yr

We're transforming Property Management; how property managers operate, how residents live, and how ... This role helps define AppFolio's production voice and chat agent pipelines, working at the ...

RIT Solutions, Inc.

Solution Architect

Atlanta, GA · On-site

$60.50 - $79.75/hr

... agent services to determine course of call. • Cloud GCP • Exp with Integration with Kafka for ... Live Chat - A hybrid/SAFE program with the objective of delivering a world class voice/chat self ...

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Live Chat Agent information

See Georgia salary details

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$11

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How much do live chat agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for live chat agent in Georgia is $11.28, according to ZipRecruiter salary data. Most workers in this role earn between $8.98 and $13.65 per hour, depending on experience, location, and employer.

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, depending on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules, especially for remote roles.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers prefer prior experience in customer support or sales, and basic computer proficiency is essential. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

What are the most commonly searched types of Live Chat Agent jobs in Georgia?

The most popular types of Live Chat Agent jobs in Georgia are:

What are popular job titles related to Live Chat Agent jobs in Georgia?

For Live Chat Agent jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Live Chat Agent jobs in Georgia look for?

The top searched job categories for Live Chat Agent jobs in Georgia are:

What cities in Georgia are hiring for Live Chat Agent jobs?

Cities in Georgia with the most Live Chat Agent job openings:

Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $23,459 per year, or $11.3 per hour.

Service Desk Agent/ IT Support in Alpharetta GA, 30005 - Onsite

Amicis Global

Alpharetta, GA • On-site

$20 - $21/hr

Contractor

Re-posted 14 days ago

Job description

Title: IT Support / Service Desk Agent
Location: Alpharetta, GA 30005 - Onsite 
Duration: 12 Months + Extensions 
 
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process. 
 
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience