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Part Time Live Chat Agent Jobs in Georgia (NOW HIRING)

Atlanta Hawks

Smile Agent, Guest Engagement

Atlanta, GA

$14.50 - $18.25/hr

We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run ... The Smile Agent will play a vital role on the Guest & Part-Time Employee Engagement team. This ...

Atlanta Hawks

Smile Agent, Guest Engagement

Atlanta, GA · On-site

$14.50 - $18.25/hr

We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run ... The Smile Agent will play a vital role on the Guest & Part-Time Employee Engagement team. This ...

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All JobsLive Chat Agent JobsPart Time Live Chat Agent JobsPart Time Live Chat Agent Jobs in Georgia

Part Time Live Chat Agent information

See Georgia salary details

$7

$13

$25

How much do part time live chat agent jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for part time live chat agent in Georgia is $13.38, according to ZipRecruiter salary data. Most workers in this role earn between $9.35 and $14.59 per hour, depending on experience, location, and employer.

What is a part time live chat agent?

Part time live chat agents are customer service professionals who assist customers through online chat platforms for a set number of hours per week, rather than working full time. They help answer questions, resolve issues, and provide information about products or services, all via text-based communication. These agents often work remotely and must have strong written communication skills, good typing speed, and the ability to multitask. Part time positions are ideal for those seeking flexible work schedules or supplemental income.

What are the key skills and qualifications needed to thrive as a part time live chat agent, and why are they important?

To thrive as a Part Time Live Chat Agent, you need strong written communication skills, fast and accurate typing, and familiarity with customer service principles, often supported by a high school diploma or equivalent. Proficiency in live chat platforms, ticketing systems like Zendesk, and basic CRM tools is typically required. Excellent problem-solving, patience, and multitasking abilities help agents deliver outstanding customer experiences. These skills ensure efficient, empathetic support that maintains customer satisfaction and loyalty in a digital environment.

What are some common challenges faced by part time live chat agents, and how can they be managed?

Part-time live chat agents often juggle multiple conversations at once, which can be challenging when balancing response time and accuracy. Additionally, working part-time may mean less familiarity with frequent updates or changes in company policies. To manage these challenges, agents benefit from strong organizational skills, regularly reviewing training materials, and proactive communication with supervisors and teammates. Utilizing available resources and asking for clarification when needed can also help ensure high-quality customer support.

What is the difference between Part Time Live Chat Agent vs Customer Service Representative?

AspectPart Time Live Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or online, handling live chat inquiriesCall centers, retail, or office settings, handling calls and in-person interactions
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service sectors
Search & Comparison IntentFocuses on online chat support roles, flexible schedulesBroader customer support roles, including phone and in-person

In summary, Part Time Live Chat Agents primarily handle online chat support in digital environments, requiring basic tech skills and offering flexible, remote work. Customer Service Representatives often work in person or over the phone in various industries, with similar credentials but broader communication channels.

What are the most commonly searched types of Live Chat Agent jobs in Georgia?

The most popular types of Live Chat Agent jobs in Georgia are:

Part Time Live Chat Agent jobs near you
Infographic showing various Part Time Live Chat Agent job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 26% Part Time, 7% Contract, and 3% Nights. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $27,838 per year, or $13.4 per hour.

Smile Agent, Guest Engagement

Atlanta Hawks

Atlanta, GA

$14.50 - $18.25/hr

Part-time

Posted 10 days ago

Job description

Who are we:
A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you:
An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

The Smile Agent will play a vital role on the Guest & Part-Time Employee Engagement team. This position will monitor and report on service-level standards while providing business partners with actionable insights into customer trends and opportunities to improve lead performance across the Guest Engagement department's platforms.

Smile Agents engage with part-time team members, foster positive interactions, and boost morale to enhance overall workplace satisfaction. They use data, including customer and employee satisfaction reports, to help create an effortless experience for both guests and employees. Smile Agents may also work directly with customers to troubleshoot issues and resolve dissatisfaction.

Additionally, they support customer volume across multiple channels, including phone, email, and chat.

Key Responsibilities:

  • React quickly to trends to ensure accuracy and gather feedback

  • De-escalate escalations with proper resolution within 24-48 hours

  • Assist the department with additional items deemed necessary

  • Working knowledge of specialized software including Salesforce, Workday, Zoom, Boomerang, and additional software deemed necessary

  • Responsible for handling the administrative needs for the Boomerang Lost & Found program, picking up lost & found items from previous events within 24-48 hours of an event

  • Responsible for matching, updating, discarding, and returning items to our guests with a sense of urgency

  • Implement & execute the innovative activations for part-time employee engagement initiatives

  • Implement & execute the innovative activations for part-time employee engagement initiatives

  • Working knowledge of specialized software including Salesforce, Workday, Zoom, Boomerang, and additional software deemed necessary

Requirements:

  • High School Diploma

  • 1-2 Years Salesforce CRM Platform Experience

  • 2-3 Years Contact Center Experience

  • 1-2 Years of Supervision Experience


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!

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