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Web Chat Agent Jobs in Georgia (NOW HIRING)

SoftNice INC

Service Desk Agent

Atlanta, GA

$16.25 - $21/hr

Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with ... Receive, Triage, Resolve, and Assign and track all incoming contacts (call, mail, chat, and web) to ...

SGF Global

Be Seen First

Customer Service Representative

Mcdonough, GA · On-site

$19.47/hr

Respond to customer inquiries via phone, email, and web chat. * Resolve customer questions and issues with the goal of achieving one-touch resolution whenever possible. * Respond to customer emails ...

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

Ashley Global Retail, LLC

Customer Care Agent

Atlanta, GA · On-site

$15 - $20/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Deliver multi-channel support seamlessly across driver chat, customer chat, and voice channels.

RELX

Consulting/Principal Engineer

Alpharetta, GA · On-site

Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat. * Integrate Salesforce with third-party applications using REST/SOAP APIs ...

AppFolio

Sr. Software Engineer - Accounting

Atlanta, GA · On-site +1

$117K - $155K/yr

... agent - LISA, a LLM backed chat interface to support property managers using our product - Realm X ... Develop scalable, robust, and simple web-based solutions to solve complex business problems for our ...

AppFolio

Sr. Software Engineer - Accounting

GA · On-site +1

$117K - $155K/yr

... agent - LISA, a LLM backed chat interface to support property managers using our product - Realm X ... Develop scalable, robust, and simple web-based solutions to solve complex business problems for our ...

AppFolio

Sr. Software Engineer - Accounting

GA · On-site +1

$117K - $155K/yr

... agent - LISA, a LLM backed chat interface to support property managers using our product - Realm X ... Develop scalable, robust, and simple web-based solutions to solve complex business problems for our ...

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Showing results 1-20

All JobsWeb Chat Agent JobsWeb Chat Agent Jobs in Georgia

Web Chat Agent information

See Georgia salary details

$40.1K

$74.8K

$96.7K

How much do web chat agent jobs pay per year?

As of Jul 27, 2026, the average yearly pay for web chat agent in Georgia is $74,800.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Web Chat Agent, and why are they important?

To thrive as a Web Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude make someone stand out in this position. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and effective issue resolution.

What are Web Chat Agents?

Web Chat Agents are customer service professionals who assist clients or website visitors through live chat platforms. They answer questions, resolve issues, and provide information in real time, ensuring a positive customer experience. Their role often involves multitasking, handling multiple chat conversations at once, and maintaining a friendly, professional tone. Web Chat Agents are commonly employed in industries such as retail, technology, and financial services to provide immediate online support.

How does a Web Chat Agent typically collaborate with other departments to resolve customer inquiries?

Web Chat Agents frequently work closely with teams such as technical support, billing, and sales to address customer questions efficiently. When an inquiry requires expertise outside their scope, agents escalate the issue or coordinate with subject matter experts to ensure accurate and timely resolutions. Effective communication and documentation are key, as agents often need to relay customer information and track the status of open cases. This collaborative environment helps Web Chat Agents provide seamless support and enhances the overall customer experience.

What is the difference between Web Chat Agent vs Customer Service Representative?

AspectWeb Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentOnline, remote or in-office chat platformsIn-office or remote call centers, face-to-face interactions less common
Industry UsagePrimarily in e-commerce, tech, and online servicesBroadly across retail, telecom, banking, and more
Job FocusHandling live chat inquiries, providing instant supportHandling calls, emails, and sometimes live chat

Web Chat Agents specialize in online chat support, focusing on instant digital communication, while Customer Service Representatives may handle multiple channels including calls and emails. Both roles require similar skills and certifications, but Web Chat Agents work primarily in digital environments, often within online industries.

What are popular job titles related to Web Chat Agent jobs in Georgia? For Web Chat Agent jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Web Chat Agent jobs in Georgia look for? The top searched job categories for Web Chat Agent jobs in Georgia are:
Web Chat Agent jobs near you
Infographic showing various Web Chat Agent job openings in Georgia as of July 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $74,800 per year, or $36 per hour.
Customer Service Rep - Full Time or Part Time

Customer Service Rep - Full Time or Part Time

SAI NetCOM

Alpharetta, GA

$9 - $11/hr

Full-time

Posted 4 days ago

Job description

Job Description


Position Summary:
The Customer Service Rep is responsible for handling the day to day general office duties and providing telephone support to customers.
Position Requirements:
Excellent communication abilities, strong computer and organizational skills are essential.
Proficient in use of software including Word, Excel and Outlook.
Intermediate skill level in composing letters and business email.
Must be able to work in a fast paced, deadline driven environment.
Ability to manage multiple projects at a time.
May require research skills to troubleshoot customer problems. 
Photoshop or photo editing experience is a plus.
Position Responsibilities:
Provide telephone, email and web chat support to customers.
Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
Process, enter and follow through with all customer orders using various programs.

Qualifications

SKILLS & REQUIREMENTS
-Ability to multi task
-Attention to detail
-Ability to follow thru on tasks until completion
-Work effectively under pressure and with deadlines
-Ability to prioritize tasks and to manage time effectively
-Excellent telephone and customer service skills
-Excellent verbal and written communication
-Self Starter

Additional Information

Pay Rate: $9-$11/hr

Hours: 9AM to 5PM

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