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Web Chat Agent Jobs (NOW HIRING)

At Your School (AYS, Inc.)

Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent Atlanta, Georgia, United States About the Job Position: Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses ...

AYS

Live Chat Agent

Atlanta, GA · On-site

$15 - $20/hr

Live Chat Agent Location: Remote Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to ...

D H Radomski Inc

Live chat agent

Hartford, CT

$20 - $33/hr

Join Our Team as a Live Chat Agent at D. H. Radomski Inc.! Are you a great communicator with a knack for helping people? At D. H. Radomski Inc., we're looking for a friendly and detail-oriented Live ...

New

Burjline Builders

Remote Live Chat Agent

$15.75 - $21.25/hr

Live Chat Agent We are seeking a proactive, detail-oriented Live Chat Agent to support the daily administrative and operational activities of our food and beverage business. The ideal candidate will ...

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

Live Chat Customer Support * Respond to customer inquiries through live chat in a timely and professional manner. * Assist customers with questions regarding 's construction services, project updates ...

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

Log new cases and update existing cases for each phone, email, or web chat communication using a web-based agent desktop application. * Manually link and unlink award records and promissory or ...

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$15.50 - $20.50/hr

Log new cases and update existing cases for each phone, email, or web chat communication using a web-based agent desktop application. * Manually link and unlink award records and promissory or ...

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Contact Center Agent At Immersion Consulting, we're driven by a simple mission: deliver meaningful ... Use IVR, web chat, email, and other technology solutions to support customer interactions.

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt ... Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt ... Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH

$13.50 - $16.20/hr

Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time/Non-Exempt ... Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ...

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All JobsWeb Chat Agent Jobs

Web Chat Agent information

See salary details

$47.5K

$88.6K

$114.5K

How much do web chat agent jobs pay per year?

As of Aug 7, 2026, the average yearly pay for web chat agent in the United States is $88,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a web chat agent, and why are they important?

To thrive as a Web Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude make someone stand out in this position. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and effective issue resolution.

What is a web chat agent?

Web Chat Agents are customer service professionals who assist clients or website visitors through live chat platforms. They answer questions, resolve issues, and provide information in real time, ensuring a positive customer experience. Their role often involves multitasking, handling multiple chat conversations at once, and maintaining a friendly, professional tone. Web Chat Agents are commonly employed in industries such as retail, technology, and financial services to provide immediate online support.

How does a web chat agent typically collaborate with other departments to resolve customer inquiries?

Web Chat Agents frequently work closely with teams such as technical support, billing, and sales to address customer questions efficiently. When an inquiry requires expertise outside their scope, agents escalate the issue or coordinate with subject matter experts to ensure accurate and timely resolutions. Effective communication and documentation are key, as agents often need to relay customer information and track the status of open cases. This collaborative environment helps Web Chat Agents provide seamless support and enhances the overall customer experience.

What is the difference between Web Chat Agent vs Customer Service Representative?

AspectWeb Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentOnline, remote or in-office chat platformsIn-office or remote call centers, face-to-face interactions less common
Industry UsagePrimarily in e-commerce, tech, and online servicesBroadly across retail, telecom, banking, and more
Job FocusHandling live chat inquiries, providing instant supportHandling calls, emails, and sometimes live chat

Web Chat Agents specialize in online chat support, focusing on instant digital communication, while Customer Service Representatives may handle multiple channels including calls and emails. Both roles require similar skills and certifications, but Web Chat Agents work primarily in digital environments, often within online industries.

More about Web Chat Agent jobs
What cities are hiring for Web Chat Agent jobs? Cities with the most Web Chat Agent job openings:
What states have the most Web Chat Agent jobs? States with the most job openings for Web Chat Agent jobs include:
What job categories do people searching Web Chat Agent jobs look for? The top searched job categories for Web Chat Agent jobs are:
Web Chat Agent jobs near you
Infographic showing various Web Chat Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $88,586 per year, or $42.6 per hour.

Live Chat Agent

At Your School (AYS, Inc.)

Remote

$15.75 - $21.25/hr

Other

Re-posted 15 days ago

Job description

Live Chat Agent

Atlanta, Georgia, United States

About the Job

Position: Live Chat Agent

Location: Remote

Company Overview: AYS Inc is a leading provider of customer service solutions for businesses across various industries. Our team of dedicated professionals strives to deliver exceptional customer experiences through various channels, including live chat, email, and phone support. We are committed to providing our clients with the best possible service and are looking for a Live Chat Agent to join our team.

Position Overview: As a Live Chat Agent, you will be responsible for providing timely and accurate support to our clients through live chat channels. You will be the first point of contact for our customers, and your role will be crucial in ensuring customer satisfaction and retention. You will work closely with our team of customer service professionals to provide top-notch service to our clients.

Key Responsibilities:

  • Respond to customer inquiries and provide support through live chat channels in a timely and professional manner
  • Identify and resolve customer issues, escalating to the appropriate team members when necessary
  • Utilize product knowledge and resources to provide accurate and helpful information to customers
  • Maintain a high level of customer satisfaction by meeting and exceeding performance goals and metrics
  • Collaborate with team members to continuously improve processes and procedures
  • Maintain a positive and professional attitude at all times, representing the company's values and brand image
  • Keep accurate records of customer interactions and follow up on any unresolved issues
  • Stay up-to-date with product knowledge, company policies, and industry trends to provide the best possible support to customers

Qualifications:

  • High school diploma or equivalent
  • Proven customer service experience, preferably in a live chat or online support role
  • Excellent written and verbal communication skills
  • Ability to multitask and handle multiple chat conversations simultaneously
  • Strong problem-solving and decision-making skills
  • Proficient in using chat and CRM software
  • Ability to work in a fast-paced and dynamic environment
  • Flexible schedule, including availability to work weekends and holidays if needed

We Offer:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative work environment
  • Opportunities for growth and advancement within the company

If you are a customer-oriented individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Join our team at AYS Inc and be a part of a dynamic and growing company. Apply now to start your career as a Live Chat Agent.

Apply