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Fedex Work From Home Call Center Jobs (NOW HIRING)

MCI Careers

Work From Home Call Center Sales

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... MCI maintains a work environment free from discrimination, where employees are treated with dignity ...

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Fedex Work From Home Call Center information

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How much do fedex work from home call center jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for fedex work from home call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a FedEx Work From Home Call Center job?

A FedEx Work From Home Call Center job involves assisting customers with their inquiries, issues, or service requests over the phone or via online channels, all from a remote location. Employees in these roles typically handle tasks such as tracking packages, processing claims, answering billing questions, and providing shipment information. The position requires good communication skills, a reliable internet connection, and the ability to work independently. Training and support are provided virtually by FedEx to help employees succeed in their roles.

What is the difference between Fedex Work From Home Call Center vs UPS Work From Home Customer Service Representative?

AspectFedex Work From Home Call CenterUPS Work From Home Customer Service Representative
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, customer service skills
Work EnvironmentRemote, home-based call centerRemote, home-based customer service
Employer & IndustryFedex, logistics and shippingUPS, logistics and shipping
Common Search IntentComparison of remote customer service roles in shippingComparison of similar remote roles in logistics

Both Fedex Work From Home Call Center and UPS Work From Home Customer Service Representative roles involve remote customer support within the logistics industry. They require similar credentials, such as a high school diploma and customer service skills, and offer home-based work environments. The main difference lies in the employer and specific company procedures, but both roles serve to assist customers with shipping and delivery inquiries remotely.

What are the key skills and qualifications needed to thrive as a FedEx Work From Home Call Center Agent, and why are they important?

To thrive as a FedEx Work From Home Call Center Agent, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and remote collaboration tools is typically required. Excellent listening, patience, and time-management skills help agents provide exceptional customer service and resolve issues efficiently. These competencies ensure customer satisfaction and operational efficiency in a remote support environment.

What are some common challenges faced by FedEx Work From Home Call Center agents, and how can they be addressed?

FedEx Work From Home Call Center agents often face challenges such as managing high call volumes, navigating multiple digital systems simultaneously, and maintaining clear communication without in-person support. Staying organized, utilizing company-provided training resources, and reaching out to supervisors or team leads via virtual channels can help address these challenges. Additionally, establishing a dedicated, distraction-free workspace at home can significantly improve focus and productivity, making it easier to handle the fast-paced, customer-focused environment.
More about Fedex Work From Home Call Center jobs
What cities are hiring for Fedex Work From Home Call Center jobs? Cities with the most Fedex Work From Home Call Center job openings:
What states have the most Fedex Work From Home Call Center jobs? States with the most job openings for Fedex Work From Home Call Center jobs include:
What job categories do people searching Fedex Work From Home Call Center jobs look for? The top searched job categories for Fedex Work From Home Call Center jobs are:
Fedex Work From Home Call Center jobs near you
Infographic showing various Fedex Work From Home Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Work From Home Call Center Representative

Work From Home Call Center Representative

KPH Healthcare Services

Gouverneur, NY • On-site, Remote

$16/hr

Full-time

Posted 29 days ago

KPH Healthcare Services rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.
Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.
Responsibilities
Job Duties:
  • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
  • Understand, master and gain efficiency in systems leveraged by the Help Desk.
  • Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
  • Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
  • Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
  • Assist with on-site client orientation, health fairs and business conferences as needed.
  • Assist with on-site resolution of customer service issues to clients as needed.
  • Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned

Qualifications
Attendance Requirements:
  • Must be available, and on time for scheduled work shifts.

Educational Requirements:
  • Preferred: High School Diploma or GED, or equivalent experience

Experience:
  • Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.

Special Conditions of Employment:
  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific positio

Required Training:
  • HIPAA Privacy Course
  • HIPAA Security Course

Job Skill Requirements:
  • Exceptional phone and listening skills.
  • Exceptional written and verbal communication skills
  • Preferred PC skills including Microsoft Office

Compensation
$16.00 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
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