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Web Chat Agent Jobs (NOW HIRING)

Academy Bank

$15.50 - $21/hr

... web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will ...

Robert Half

GenAI CCaaS Engineer

Washington, DC · On-site

$50 - $54/hr

Web and chat integration: * Support CloudFront + WAF configurations for secure web chat entry ... Experience with Amazon Q in Connect for agent assist workflows and knowledge retrieval.

Lthc

Customer Care Advocate IA - Buffalo

Buffalo, NY · On-site

... web chat, off-phone work, and email concerning, but not limited to, contract benefits, claim ... Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9 out of ...

Vercel

Software Engineer, eve

San Francisco, CA · On-site +1

$208K - $312K/yr

... ready agent on Vercel. * Build and maintain integrations across eve's channel layer (Slack, Web Chat, WhatsApp, API, Cron, and more) and connections layer (Vercel Connect / MCP endpoints)

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All JobsWeb Chat Agent Jobs

Web Chat Agent information

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$47.5K

$88.6K

$114.5K

How much do web chat agent jobs pay per year?

As of Jul 18, 2026, the average yearly pay for web chat agent in the United States is $88,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Web Chat Agent, and why are they important?

To thrive as a Web Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude make someone stand out in this position. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and effective issue resolution.

What are Web Chat Agents?

Web Chat Agents are customer service professionals who assist clients or website visitors through live chat platforms. They answer questions, resolve issues, and provide information in real time, ensuring a positive customer experience. Their role often involves multitasking, handling multiple chat conversations at once, and maintaining a friendly, professional tone. Web Chat Agents are commonly employed in industries such as retail, technology, and financial services to provide immediate online support.

How does a Web Chat Agent typically collaborate with other departments to resolve customer inquiries?

Web Chat Agents frequently work closely with teams such as technical support, billing, and sales to address customer questions efficiently. When an inquiry requires expertise outside their scope, agents escalate the issue or coordinate with subject matter experts to ensure accurate and timely resolutions. Effective communication and documentation are key, as agents often need to relay customer information and track the status of open cases. This collaborative environment helps Web Chat Agents provide seamless support and enhances the overall customer experience.

What is the difference between Web Chat Agent vs Customer Service Representative?

AspectWeb Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentOnline, remote or in-office chat platformsIn-office or remote call centers, face-to-face interactions less common
Industry UsagePrimarily in e-commerce, tech, and online servicesBroadly across retail, telecom, banking, and more
Job FocusHandling live chat inquiries, providing instant supportHandling calls, emails, and sometimes live chat

Web Chat Agents specialize in online chat support, focusing on instant digital communication, while Customer Service Representatives may handle multiple channels including calls and emails. Both roles require similar skills and certifications, but Web Chat Agents work primarily in digital environments, often within online industries.

More about Web Chat Agent jobs
What cities are hiring for Web Chat Agent jobs? Cities with the most Web Chat Agent job openings:
What states have the most Web Chat Agent jobs? States with the most job openings for Web Chat Agent jobs include:
What job categories do people searching Web Chat Agent jobs look for? The top searched job categories for Web Chat Agent jobs are:
Web Chat Agent jobs near you
Infographic showing various Web Chat Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $88,586 per year, or $42.6 per hour.
Digital Banking Rep I

Digital Banking Rep I

Academy Bank

On-site

$15.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Summary:
The Universal Banking Representative I will engage with clients in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct client interactions, adhering to quality standards, and performing light administrative tasks.
A successful agent will be a client focused team player who is comfortable interacting with clients through video and other forms of client-facing technology such as email and live chat in order to complete banking transactions provide client service, support and recommending other products and services. The agent must be focused on the delivering of exceptional client service during each client interaction.
Full‐time associates are eligible for our benefit package that includes: medical, dental, and vision insurance; 401(k) plan; Company paid life insurance, short and long term disability insurance; Company paid vacation, sick leave, holidays, and more! Position will remain open until a qualified applicant is hired.
Principal Accountabilities:
  • Delivers Fast, Easy, and Personal client service consistent with company's standards with each client and associate interaction.
  • Work as part of a team of client-facing associates who exhibit a strong professional and client-focused orientation in all client interactions.
  • Provide front-line cient support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.
  • Receive, process, and fulfill client requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the client care center.
  • Process client support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc.
  • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts.
  • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing.
  • Maintain a personally professional and presentable appearance in all internal and external client interactions.
  • Ethically conducts operational tasks related to protecting client and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation.
  • Protects all client information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates.
  • The ability to adhere to specific quality standards, codes of conduct and professionalism.
  • Be fully proficient in video teller and online banking tasks.
  • Engage with clients in a professional and friendly manner while providing a positive brand experience during each client interaction.
  • Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures.
  • Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee handbook policies; and Operations, Audit, and Security policies through regular and thorough training.
  • Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution.
  • Perform administrative tasks as assigned.
  • Work with individuals in other departments (retail branches, client care, online banking, and client relations) to address Universal Teller Center customer service issues and escalations.
  • The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments
  • Maintain customer confidentiality.
  • Ad hoc duties as assigned
  • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.

Compensation & Benefits
This position is eligible for additional incentive compensation monthly, based on achievement of established incentive goals.
Full‐time associates are eligible for our benefits package:
  • Medical
  • Dental
  • Vision
  • 401(k) plan
  • Company paid life insurance
  • Short and Long-term disability insurance
  • Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.
Minimum Qualifications
  • High school diploma or GED
  • 1 year Customer Service, Retail or equivalent experience
  • Familiarity with banking products and services
  • Strong attention to detail and ability to complete work accurately.
  • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products.
  • Ability to communicate effectively in person, on-screen, over the phone and in writing.
  • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions.
  • Ability to solve problems while working directly with external and / or internal customers.
  • Ability to handle multiple tasks simultaneously. Proficient at working with multiple computer and software systems.
  • Familiarity and high comfort level with a variety of electronic forms of communication -- phone, video, social media, email, etc

Physical Requirements:
The work environment is typical of a standard office setting. Sedentary work; exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, walking and standing are required only occasionally. Talking; expressing or exchanging ideas by means of the spoken word. Activities must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing; perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction.

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