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Web Chat Agent Jobs (NOW HIRING)

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and ... Use IVR, web chat, email, and other technology solutions to support customer interactions.

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Description Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time ... Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ...

YMCA of Greater Dayton

Call Center Agent

Dayton, OH · On-site

$13.50 - $16.20/hr

Description Call Center Agent Association Services Office Dayton, OH $13.50-$16.20/Hour Full-Time ... Provides an exceptional Y Experience by engaging members via telephone, web chat or email. As part ...

Academy Bank

Digital Banking Rep I

Fort Leavenworth, KS · On-site

$15.25 - $20.75/hr

... web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will ...

New

Armed Forces Bank

$15.50 - $21/hr

... web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will ...

Armed Forces Bank

$15.50 - $21/hr

... web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will ...

Academy Bank

$15.50 - $21/hr

... web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will ...

Academy Bank

Digital Banking Rep I

Fort Leavenworth, KS · On-site

$15.25 - $20.75/hr

... web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will ...

New

Academy Bank

$15.50 - $21/hr

... web chat, secure mail and online banking interactions. Client interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will ...

ASM Research

Tier 1 Service Desk Representative

$16.50 - $22.25/hr

... web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.

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Showing results 21-40

All JobsWeb Chat Agent Jobs

Web Chat Agent information

See salary details

$47.5K

$88.6K

$114.5K

How much do web chat agent jobs pay per year?

As of Aug 7, 2026, the average yearly pay for web chat agent in the United States is $88,586.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a web chat agent, and why are they important?

To thrive as a Web Chat Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and a customer-focused attitude make someone stand out in this position. These skills ensure efficient and positive customer interactions, leading to higher satisfaction and effective issue resolution.

What is a web chat agent?

Web Chat Agents are customer service professionals who assist clients or website visitors through live chat platforms. They answer questions, resolve issues, and provide information in real time, ensuring a positive customer experience. Their role often involves multitasking, handling multiple chat conversations at once, and maintaining a friendly, professional tone. Web Chat Agents are commonly employed in industries such as retail, technology, and financial services to provide immediate online support.

How does a web chat agent typically collaborate with other departments to resolve customer inquiries?

Web Chat Agents frequently work closely with teams such as technical support, billing, and sales to address customer questions efficiently. When an inquiry requires expertise outside their scope, agents escalate the issue or coordinate with subject matter experts to ensure accurate and timely resolutions. Effective communication and documentation are key, as agents often need to relay customer information and track the status of open cases. This collaborative environment helps Web Chat Agents provide seamless support and enhances the overall customer experience.

What is the difference between Web Chat Agent vs Customer Service Representative?

AspectWeb Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentOnline, remote or in-office chat platformsIn-office or remote call centers, face-to-face interactions less common
Industry UsagePrimarily in e-commerce, tech, and online servicesBroadly across retail, telecom, banking, and more
Job FocusHandling live chat inquiries, providing instant supportHandling calls, emails, and sometimes live chat

Web Chat Agents specialize in online chat support, focusing on instant digital communication, while Customer Service Representatives may handle multiple channels including calls and emails. Both roles require similar skills and certifications, but Web Chat Agents work primarily in digital environments, often within online industries.

More about Web Chat Agent jobs
What cities are hiring for Web Chat Agent jobs? Cities with the most Web Chat Agent job openings:
What states have the most Web Chat Agent jobs? States with the most job openings for Web Chat Agent jobs include:
What job categories do people searching Web Chat Agent jobs look for? The top searched job categories for Web Chat Agent jobs are:
Web Chat Agent jobs near you
Infographic showing various Web Chat Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $88,586 per year, or $42.6 per hour.

Contact Center Agent

Immersion Consulting

Annapolis, MD • On-site

$16 - $21.75/hr

Full-time

Re-posted 18 days ago

Job description

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.
Contact Center Agents are responsible for providing timely, accurate, and customer-focused assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season periods. Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards.
Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries related to FEHB, PSHB, and FEDVIP programs.
  • Process address changes, enrollment changes, cancellation/suspension requests, and other Open Season transactions.
  • Utilize secure systems to enter and update customer information.
  • Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements.
  • Use IVR, web chat, email, and other technology solutions to support customer interactions.
  • Escalate complex cases or special handling situations per contract guidelines.
  • Maintain confidentiality and comply with privacy and security requirements (FISMA, HIPAA, NIST).
  • Meet performance metrics such as Average Speed of Answer, customer satisfaction scores, and accuracy standards.

Requirements
  • High school diploma and 0-2 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment

Apply