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Online Chat Jobs (NOW HIRING)

Ra

Online Chat Marketing

Dedham, MA

$85K - $120K/yr

Develop, refine and execute online chat and customer engagement recommendations * Manage the monthly online chat transcript and metrics analysis * Define and build an online chat service program

Aniesis Pharma

$17.25 - $23.25/hr

Provide prompt and professional responses to customer inquiries through online chat support * Assist customers with product information, order inquiries, and technical issues * Troubleshoot and ...

Aniesis Pharma

$17.25 - $23.25/hr

Provide prompt and professional responses to customer inquiries through online chat support * Assist customers with product information, order inquiries, and technical issues * Troubleshoot and ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

USZoom LLC

$17 - $19/hr

Actively engage customers in on-line chat context * Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse ...

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Online Chat information

See salary details

$17.5K

$40.6K

$86K

How much do online chat jobs pay per year?

As of May 28, 2026, the average yearly pay for online chat in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Chat Support Agent, and why are they important?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

What are online chat jobs?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

More about Online Chat jobs
What cities are hiring for Online Chat jobs? Cities with the most Online Chat job openings:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
What states have the most Online Chat jobs? States with the most job openings for Online Chat jobs include:
What job categories do people searching Online Chat jobs look for? The top searched job categories for Online Chat jobs are:
Online Chat jobs near you
Infographic showing various Online Chat job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 16% Full Time, 75% Part Time, and 7% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

Online Chat Marketing

Ra

Dedham, MA

$85K - $120K/yr

Full-time

Posted just now

Job description

Company Description

Who are we?

 We are the 13th-largest bank in the United States and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description

People in this position have been doing:

  • Manage vendor relationships
  • Build upon chat roadmap and socialize 12-18 month strategy
  • Develop, refine and execute online chat and customer engagement recommendations
  • Manage the monthly online chat transcript and metrics analysis
  • Define and build an online chat service program
  • Manage chat script maintenance and compliance
  • Socialize chat program insights and results

Your pay,

  • A base salary of $85,000 - $120,000
  • Bonus of $5,000 - $10,000
  • Relocation assistance
Qualifications

Ideally you'd have:

  • 5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tactics
  • Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
  • Experience in customer experience design, web analytics, and A/B split
  • Bachelors degree,  BA in eCommerce or Web Marketing preferred, MBA is an added advantage
  • Like to travel (25%)


Additional Information

All your information will be kept confidential according to EEO guidelines.

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