ZipRecruiter

Log In

1

Online Chat Jobs (NOW HIRING)

Ra

Online Chat Marketing

Dedham, MA · On-site

$85K - $120K/yr

Develop, refine and execute online chat and customer engagement recommendations * Manage the monthly online chat transcript and metrics analysis * Define and build an online chat service program

Aniesis Pharma

Remote Chat Support Agent

$19.25 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

Provide prompt and professional responses to customer inquiries through online chat support * Assist customers with product information, order inquiries, and technical issues * Troubleshoot and ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

* Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. * Assist customers in navigating our products or services ...

Bileddo Associates

Remote Live Chat Agent

Elgin, IL · Remote

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Bileddo Associates

Remote Live Chat Agent

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

StrataBuilt LLC

live chat representative

$16.50 - $22.25/hr

Position Overview The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate ...

AT&T

Chat Support Sales Representative (In-Center)

Miami, FL · On-site

$20.16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Handle customer interactions via digital channels, including online chat and social media, in a fast paced environment. Accurately resolve issues related to service, billing, payments, and ...

AT and T

Chat Support Sales Representative (In-Center)

Miami, FL · On-site

$20.16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Support Chat Specialist, you will assist customers through digital channels, including online chat and social media, addressing questions and concerns in sales, service, retention ...

ReqRoute

Online Live Chat

San Jose, CA · Remote

$18 - $25/hr

We are seeking friendly, dependable, and customer-focused individuals to join our team as Online Live Chat Support Representatives. This is an excellent entry-level opportunity for someone who enjoys ...

next page

Showing results 1-20

All JobsOnline Chat Jobs

Online Chat information

See salary details

$17.5K

$40.6K

$86K

How much do online chat jobs pay per year?

As of Aug 17, 2026, the average yearly pay for online chat in the United States is $40,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $25,000.00 and $43,500.00 per year, depending on experience, location, and employer.

What is an online chat job?

Online chat jobs involve providing customer support, sales assistance, or technical help to clients and customers through live chat platforms on websites or apps. Chat agents respond to inquiries, resolve issues, and guide users in real time, typically using pre-established scripts and guidelines. These positions often require strong written communication skills, multitasking ability, and familiarity with the company's products or services. Many online chat jobs can be performed remotely, making them appealing for those seeking flexible work-from-home opportunities.

What are the key skills and qualifications needed to thrive as an online chat support agent?

To thrive as an Online Chat Support Agent, you need strong written communication skills, quick typing abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Patience, problem-solving skills, and the ability to multitask are standout soft skills in this role. These competencies ensure timely, accurate support that enhances customer satisfaction and loyalty in digital service environments.

What are some common challenges faced by online chat support representatives, and how can they be managed effectively?

Online chat support representatives often face challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and quickly accessing accurate information to resolve issues. Effective time management, active listening, and familiarity with knowledge bases or support tools are essential for success. Many teams provide robust training and ongoing support to help representatives develop these skills, and collaboration with supervisors or technical experts is encouraged when complex issues arise.

What is the difference between Online Chat vs Customer Service Representative?

AspectOnline ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in communication and product knowledgeHigh school diploma or equivalent; often additional customer service training
Work EnvironmentRemote or on-site; digital platform-basedOn-site or remote; call centers, retail, or office settings
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, banking, and service industries

Online Chat roles focus on digital communication via chat platforms, requiring quick typing skills and product knowledge. Customer Service Representatives handle a broader range of customer interactions, including phone, email, and in-person support. Both roles require strong communication skills, but Online Chat positions are more specialized for online interactions, while Customer Service Representatives often manage multi-channel support.

How to become an online chat agent?

To become an online chat agent, candidates typically need good communication skills, basic computer literacy, and the ability to handle multiple conversations simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.
More about Online Chat jobs

What cities are hiring for Online Chat jobs?

Cities with the most Online Chat job openings:

What are the most commonly searched types of Chat jobs?

The most popular types of Chat jobs are:

What states have the most Online Chat jobs?

States with the most job openings for Online Chat jobs include:

What job categories do people searching Online Chat jobs look for?

The top searched job categories for Online Chat jobs are:

Online Chat jobs near you
Infographic showing various Online Chat job openings in the United States as of August 2026, with employment types broken down into 61% Full Time, 36% Part Time, 1% Temporary, and 2% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $40,596 per year, or $19.5 per hour.

Online Chat Marketing

Ra

Dedham, MA • On-site

$85K - $120K/yr

Full-time

Re-posted 21 days ago

Job description

Company Description

Who are we?

 We are the 13th-largest bank in the United States and operates more than 1,200 branches and approximately 3,200 ATMs across 11 states.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description

People in this position have been doing:

  • Manage vendor relationships
  • Build upon chat roadmap and socialize 12-18 month strategy
  • Develop, refine and execute online chat and customer engagement recommendations
  • Manage the monthly online chat transcript and metrics analysis
  • Define and build an online chat service program
  • Manage chat script maintenance and compliance
  • Socialize chat program insights and results

Your pay,

  • A base salary of $85,000 - $120,000
  • Bonus of $5,000 - $10,000
  • Relocation assistance
Qualifications

Ideally you'd have:

  • 5 - 7 Years of In-depth understanding of online sales and marketing tactics, online chats, customer engagement and online customer service tactics
  • Ability to manage multiple workstreams, build cross-functional relationships, and manage risk
  • Experience in customer experience design, web analytics, and A/B split
  • Bachelors degree,  BA in eCommerce or Web Marketing preferred, MBA is an added advantage
  • Like to travel (25%)


Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply