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Chat Manager Jobs (NOW HIRING)

Ethypharm

Chat Support Supervisor

Reidsville, NC · Remote

The Chat Support Supervisor will be responsible for ensuring exceptional customer service ... Identify recurring customer concerns and communicate trends to management. * Ensure agents maintain ...

New

Zoom Video Communications, Inc.

Chat Product Manager

$228K/yr

What you can expect Zoom Chat is looking for a Product Manager to help shape the core messaging experience. You will contribute to how direct messages and channels evolve to become simpler and more ...

Windstar Cruises

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Ra

Online Chat Marketing

Dedham, MA

$85K - $120K/yr

Manage vendor relationships * Build upon chat roadmap and socialize 12-18 month strategy * Develop, refine and execute online chat and customer engagement recommendations * Manage the monthly online ...

Windstar Cruises

Chat Lead

Miami, FL · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Windstar Cruises

Chat Lead

Houston, TX · On-site

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Windstar Cruises

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Windstar Cruises

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

DeafLEAD

Chat and Text Workforce Manager

Columbia, MO · On-site

$60K - $65K/yr

Chat and Text Workforce Manager Organization: DeafLEAD Job Type: Full time, salaried (exempt) Location: Remote Reports To: Assistant Director of Workforce Management Department: Chat and Text Start ...

DeafLEAD

Chat and Text Workforce Manager

Columbia, MO · On-site +1

$60K - $65K/yr

Chat and Text Workforce Manager Organization: DeafLEAD Job Type: Full time, salaried (exempt) Location: Remote Reports To: Assistant Director of Workforce Management Department: Chat and Text Start ...

Internal Career Site

Chat Lead

Houston, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

KM2 Solutions

Agent, Chat

Manchester, MD

$14.25 - $19/hr

They need to be able to manage several conversations at once while still providing the best support ... chat experience (preferred, not required) Competencies/Skills Strong command of the English ...

Internal Career Site

Chat Lead

Dallas, TX · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

Internal Career Site

Chat Lead

Miami, FL · On-site +1

The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel ... Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an ...

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Chat Manager information

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$23K

$61.4K

$102.5K

How much do chat manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

More about Chat Manager jobs

What cities are hiring for Chat Manager jobs?

Cities with the most Chat Manager job openings:

What are the most commonly searched types of Chat jobs?

The most popular types of Chat jobs are:

What states have the most Chat Manager jobs?

States with the most job openings for Chat Manager jobs include:

What job categories do people searching Chat Manager jobs look for?

The top searched job categories for Chat Manager jobs are:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Remote Online chat specialist

Retirement Solutions Advisors LLC

Remote

Other

Re-posted 27 days ago

Job description

Company Description
The "right fit" must be determined with care. Our extensive knowledge of the legal and regulatory environment assures our client's plan design and operation will meet these requirements. We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation.
Job Description
Responsibilities:
  • Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
  • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
  • Crete relationships with new customers to better understand and achieve their needs
  • Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image.
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • This position is also a remote position in which you will be working from home
Qualifications
Requirements:
  • High school diploma or equivalent.
  • Experience in customer service.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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