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Chat Manager Jobs (NOW HIRING)

Manage vendor relationships * Build upon chat roadmap and socialize 12-18 month strategy * Develop, refine and execute online chat and customer engagement recommendations * Manage the monthly online ...

Contact Center Product Manager II- Chat

Buffalo, NY ยท Hybrid

$89.60K - $149.30K/yr

Contact Center Product Manager II- Chat Location: Buffalo, NY | 4 days in office and 1 day from home Overview: Responsible for the management of multiple product lines or services within the Chat ...

Contact Center Product Manager II- Chat

Buffalo, NY ยท On-site

$89.60K - $149.30K/yr

Contact Center Product Manager II- Chat Location: Buffalo, NY | 4 days in office and 1 day from home Overview: Responsible for the management of multiple product lines or services within the Chat ...

Product Manager

Manhattan, NY ยท Remote

$90K - $120K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... We're looking for a Product Manager to take ownership of product discovery, prioritization, and ...

Product Manager

Manhattan, NY ยท Remote

$90K - $120K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... We're looking for a Product Manager to take ownership of product discovery, prioritization, and ...

Live Chat Agent

Atlanta, GA ยท Remote

$15 - $20/hr

... using chat and CRM software - Ability to work in a fast-paced and dynamic environment - Flexible schedule, including availability to work weekends and holidays if needed We Offer: - Competitive ...

988 Chat Clinician

Columbus, OH

$50.90K - $67.30K/yr

Triage chat visitors via the chat/text platform through active engagement to assess for imminent ... Establish flexibility and ability to manage multiple demands in a fast-paced environment. * Ability ...

Live Chat Support Agent

Phoenix, AZ ยท Remote

$18.50 - $24.75/hr

... and manage time effectively in a fast-paced environment - Familiarity with live chat software and customer relationship management (CRM) tools - Availability to work flexible hours, including ...

Live Chat Support Agent

Phoenix, AZ ยท Remote

$18.50 - $24.75/hr

... manage time effectively in a fast-paced environment Familiarity with live chat software and customer relationship management (CRM) tools Availability to work flexible hours, including evenings and ...

Live Chat Specialist

Pasadena, CA ยท On-site

$19 - $22/hr

???? Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... Respond to live chats, emails, tickets, and other customer inquiries while managing multiple ...

Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... Respond to live chats, emails, tickets, and other customer inquiries while managing multiple ...

Manage multiple chats simultaneously while maintaining quality. * Update customer interaction ... Proficiency in live chat software and CRM tools. Benefits : Competitive salary, flexible hours, and ...

Live Chat Specialist

Pasadena, CA ยท On-site

$19 - $22/hr

???? Live Chat Specialist - Pasadena, CA (91107) Pay: $19.00 - $22.00/hr | Location: Pasadena, CA 91107 ... Respond to live chats, emails, tickets, and other customer inquiries while managing multiple ...

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Chat Manager information

See salary details

$23K

$61.4K

$102.5K

How much do chat manager jobs pay per year?

As of May 29, 2026, the average yearly pay for chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

More about Chat Manager jobs
What cities are hiring for Chat Manager jobs? Cities with the most Chat Manager job openings:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
What states have the most Chat Manager jobs? States with the most job openings for Chat Manager jobs include:
Infographic showing various Chat Manager job openings in the United States as of May 2026, with employment types broken down into 9% As Needed, 54% Full Time, 5% Part Time, 27% Contract, and 5% Nights. Highlights an 60% Physical, and 40% Hybrid job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
Social Media Manager - Chat Sports

Social Media Manager - Chat Sports

Chat Sports

Dallas, TX โ€ข On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago


Job description

Chat Sports has rapidly grown into one of the leading sports media brands on YouTube. What started with just 3 shows in 2019 has exploded into 51 shows and 50 million+ monthly viewers. Our mission is simple: inform and entertain by delivering unfiltered, high-energy content for the most passionate fans in sports. If you apply, please familiarize yourself with our shows on YouTube that can be found here.
The opportunity:
We're looking for a driven, creative, and strategic Social Media Manager to own and elevate our brand presence across X, Instagram, TikTok, and Facebook. This is a high-impact leadership role where you will lead company-wide social strategy while rolling up your sleeves as an individual contributor.
You'll work hand-in-hand with our CEO and Chief Product Officer and with the hosts of our 50+ YouTube shows to turn every episode, highlight, and breaking story into viral moments that grow our audience and strengthen fan loyalty. If you've successfully run social media for a major sports media brand, competitor network, or high-growth digital entertainment company, this is your chance to join one of the fastest-moving teams in sports media.
** Location: This is an in-office role at our 11,000 sq. ft, 16- studio Dallas, TX HQ. **
Key responsibilities:
- Drive Brand Awareness & Growth: Develop and execute comprehensive social media strategies to significantly increase brand awareness, follower growth, engagement, and reach on X, Instagram, TikTok, and Facebook
- Content Marketing for 50+ YouTube Shows: Partner closely with on-air hosts, producers, and talent across our expanding lineup of team-specific shows (NFL, NBA, college football). Create, schedule, and optimize promotional campaigns, clip distribution, teasers, live reactions, and cross-platform content to market individual shows and their hosts on company, show-specific, and personal social channels
- Lead Company-Wide Social Strategy: Own the overall social media vision for Chat Sports. Set platform-specific goals, content calendars, posting cadences, and performance benchmarks. Stay ahead of platform algorithm changes, emerging trends, and best practices in sports and entertainment social media
- Team Leadership & Management: Lead and develop a small, high-performing social media team. Provide hands-on coaching, content feedback, and performance reviews while fostering a collaborative, fast-paced culture
- Individual Contributor Excellence: Actively create original social content (copy, graphics, short-form video edits, captions, polls, and live sessions), monitor real-time trends and conversations, engage directly with fans, and manage community responses during live shows and major sports events
- Performance Tracking & Optimization: Analyze key metrics (reach, engagement, conversions, audience growth) across all platforms using native analytics and third-party tools. Turn insights into actionable strategies that continuously improve results
- Cross-Functional Collaboration: Work seamlessly with video production, on-air talent, editorial, and marketing teams to ensure social content aligns with live streams, breaking news, and overall brand voice
What you bring (Required qualifications):
- 4+ years of professional experience in social media strategy and execution at a sports media company or a major national brand in entertainment/sports
- Proven track record of growing audiences and driving measurable brand awareness on X, Instagram, TikTok, and Facebook in a fast-paced digital media environment
- Experience working with podcasters or video-first content creators/YouTube talent
- Strong leadership experience managing a small team while still thriving as a high-output individual contributor
- Expert-level knowledge of social media best practices, trends, algorithms, and tools (including scheduling platforms, analytics dashboards, and creative software like CapCut, Adobe Premiere, Photoshop, or Canva)
- Passion for sports (NFL, NBA, college football) and a strong understanding of fan culture, memes, live events, and real-time engagement
- Excellent writing, copywriting, and creative storytelling skills with the ability to capture Chat Sports' energetic, conversational, and fan-first voice
- Ability to thrive in a dynamic, deadline-driven environment with flexible hours (including evenings, weekends, and live sports coverage)
Preferred qualifications:
- Experience in sports media, sports gambling, fantasy sports, or live sports streaming environments.
- Bachelor's degree in Marketing, Communications, Journalism, or related field (or equivalent experience).
- Portfolio of successful social campaigns with measurable results (growth charts, engagement rates, case studies)
What you get:
- The opportunity to grow our brand voice and reach outside of YouTube and take your best ideas and social media strategies and out them to work at scale
- Competitive salary + full benefits (health, dental, vision, 401k, PTO)
- Daily team lunches on us - because nobody creates top sports content on an empty stomach
- A high-energy, collaborative environment filled with big personalities and big ideas
How to Apply:
Submit your resume and a strong cover letter explaining why you're the right fit, along with:
- Links to your best social media campaigns or posts
- Links to your social media profiles or accounts you've previously managed
Apply right here in this post. Expect multiple rounds of interviews and the opportunity to put together a presentation for your plan and vision for the role.