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Chat Manager Jobs in Seattle, WA (NOW HIRING)

Google

Product Manager, Google Chat

Kirkland, WA · On-site

Google is a leading technology company seeking a Senior Product Manager for Google Chat. In this role, you will guide products from conception to launch, focusing on delivering AI-driven experiences ...

CarNow

Regional Sales Manager- AUTO EXPERIENCE REQUIRED

WA · On-site

$85K - $250K/yr

Conduct product demonstrations and effectively communicate the value proposition of CarNow's chat ... Utilize a CRM to plan territory visits, manage pipelines, and record activity. Requirements: * 5+ ...

UTZ Brands, Inc

Materials Manager

Algona, WA

Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. * Live Interview: Selected candidates will meet with the hiring manager ...

Utz Brands, Inc.

Materials Manager

Algona, WA · On-site

Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. * Live Interview: Selected candidates will meet with the hiring manager ...

Fortive

Global Website Applications Manager

Everett, WA · On-site +1

... chat, reviews, and commerce integrations), ensuring the stack works together to support customer ... Lead vendor management and accountability for licensing, renewals, and SLAs, ensuring partners meet ...

Fortive

Global Website Applications Manager

Everett, WA · Hybrid

... chat, reviews, and commerce integrations), ensuring the stack works together to support customer ... Lead vendor management and accountability for licensing, renewals, and SLAs, ensuring partners meet ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in Seattle, WA

Chat Manager information

See Seattle, WA salary details

$26.2K

$69.8K

$116.6K

How much do chat manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for chat manager in Seattle, WA is $69,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What is the role of a chat manager?

A chat manager oversees live chat support or messaging platforms for a company, ensuring customer inquiries are addressed promptly and effectively. They monitor chat interactions, manage support teams, and may use tools like chat software to improve communication and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Chat Manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

What jobs pay 4000 a week without a degree?

A Chat Manager role typically does not pay $4,000 a week without specialized experience or skills. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but they usually require significant effort, expertise, or certifications. Most roles with such earnings are commission-based or involve self-employment rather than standard employment positions.

How does a Chat Manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

How can I make 2000 a week working from home?

A Chat Manager can potentially earn $2,000 a week by managing multiple client accounts, providing high-quality customer support, and developing efficient communication strategies. Building experience, acquiring relevant tools, and maintaining a flexible schedule can help increase earnings, especially with performance-based bonuses or commissions. Consistent effort and expanding your client base are key to reaching this income level from home.

What are Chat Managers?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat managers, are legitimate in some industries such as customer service or online entertainment, but they vary in legality and reputation. It is important to verify the employer's credibility, understand the job requirements, and be cautious of scams or illegitimate offers. Legitimate roles typically involve clear job descriptions, fair compensation, and transparent communication.
What are the most commonly searched types of Chat jobs in Seattle, WA? The most popular types of Chat jobs in Seattle, WA are:
What are popular job titles related to Chat Manager jobs in Seattle, WA? For Chat Manager jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Seattle, WA look for? The top searched job categories for Chat Manager jobs in Seattle, WA are:
Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Seattle, WA as of July 2026, with employment types broken down into 59% Full Time, 7% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $69,819 per year, or $33.6 per hour.
Product Manager, Google Chat

Product Manager, Google Chat

Google

Kirkland, WA • On-site

Full-time

Posted 26 days ago

Google rating

8.8

Company rating: 8.8 out of 10

Based on 101 frontline employees who took The Breakroom Quiz

51st of 245 rated software companies

Job description

Job Summary:
Google is a leading technology company seeking a Senior Product Manager for Google Chat. In this role, you will guide products from conception to launch, focusing on delivering AI-driven experiences that enhance workplace productivity and user engagement.
Responsibilities:
• Define and execute the multi-year product strategy and roadmap for both the core Google Chat experience and the Ask Gemini integration.
• Own the foundational messaging platform. Drive product excellence, scalability, and a seamless, intuitive user journey for millions of global enterprise users.
• Lead the end-to-end generative AI experience within Chat. Design ways for AI to deeply understand context, synthesize Workspace data, and proactively accelerate user workflows.
• Steer large, matrixed organizations across Engineering, UX, and DeepMind to deliver high-quality, safe, and magical AI features.
• Establish success metrics, influence executive leadership, and ensure product investments align with broader Google Workspace goals to drive growth and user adoption.
Qualifications:
Required:
• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management or related technical role.
• 5 years of experience taking technical products from conception to launch (e.g., ideation to execution, end-to-end, 0 to 1, etc.).
• Experience developing or launching products or technologies within artificial intelligence or machine learning (AI/ML).
Preferred:
• Deep domain expertise in workplace productivity tools, or unified communication platforms.
• Demonstrated ability to navigate deep technical ambiguity, successfully taking 0-to-1 innovation initiatives to market while optimizing 1-to-N core platforms.
• Exceptional executive presence, with the ability to build alignment across massive, matrixed organizations (such as spanning Google Workspace).
• Strong problem-solving skills with a focus on data-driven decision-making and defining success metrics for complex, multi-faceted ecosystems.
• Proven track record of building and launching enterprise products powered by Artificial Intelligence (AI), Machine Learning (ML), or Generative AI/LLMs.
Company:
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet. Founded in 1998, the company is headquartered in Mountain View, USA, with a team of 10001+ employees. The company is currently Late Stage.

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