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Chat Manager Jobs in Seattle, WA (NOW HIRING)

Atlassian

Product Manager, Rovo

Seattle, WA · On-site +1

We are seeking a Product Manager with a passion for AI-powered conversational experiences and a ... This role will focus on driving the vision, strategy, and execution of Rovo Chat, Atlassian's AI ...

Atlassian

Product Manager, Rovo

Seattle, WA · On-site +1

We are seeking a Product Manager with a passion for AI-powered conversational experiences and a ... This role will focus on driving the vision, strategy, and execution of Rovo Chat, Atlassian's AI ...

Atlassian

Product Manager, Rovo

Seattle, WA · On-site +1

Responsibilities We are seeking a Product Manager with a passion for AI-powered conversational ... This role will focus on driving the vision, strategy, and execution of Rovo Chat, Atlassian's AI ...

CarNow

Regional Sales Manager- AUTO EXPERIENCE REQUIRED

WA · On-site

$85K - $250K/yr

Conduct product demonstrations and effectively communicate the value proposition of CarNow's chat ... Utilize a CRM to plan territory visits, manage pipelines, and record activity. Requirements: * 5+ ...

Utz Brands, Inc.

Materials Manager

Algona, WA · On-site

$95K - $100K/yr

Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. * Live Interview: Selected candidates will meet with the hiring manager ...

UTZ Brands, Inc

Materials Manager

Algona, WA · On-site

$95K - $100K/yr

Engaging Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours. * Live Interview: Selected candidates will meet with the hiring manager ...

Wsgr

AI Systems Manager

Seattle, WA · On-site

The ASM oversees the full range of firm-wide AI tools, including chat-based, agentic and developer ... Manage user provisioning, licensing, roles and permissions across all AI platform surfaces ...

Bicycle Health

Manager, Clinical Support

Seattle, WA · Remote

$71K - $109K/yr

QUALIFICATIONS: * 2+ years progressive leadership experience delivering customer success and/or patient care support and familiarity managing high volume chat & ticket-based systems. * Demonstrated ...

David's Bridal, LLC.

Store Manager

Lynnwood, WA · On-site

$62K - $93K/yr

Managing Performance • Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. • Monitors individual team member performance and developing action plans ...

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All JobsChat JobsChat Manager JobsChat Manager Jobs in Seattle, WA

Chat Manager information

See Seattle, WA salary details

$26.2K

$69.8K

$116.6K

How much do chat manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for chat manager in Seattle, WA is $69,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Seattle, WA?

The most popular types of Chat jobs in Seattle, WA are:

What are popular job titles related to Chat Manager jobs in Seattle, WA?

For Chat Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Seattle, WA look for?

The top searched job categories for Chat Manager jobs in Seattle, WA are:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $69,819 per year, or $33.6 per hour.

Chat Product Manager

Zoom Video Communications, Inc.

Seattle, WA • On-site

$271K/yr

Full-time

Posted 18 days ago

Job description

What you can expect
Zoom Chat is looking for a Senior Product Manager to own the core messaging experience, and how direct messages and channels will evolve to become simpler, more intuitive, and the backbone of how people get async work done. You will partner closely with Design, Engineering and Data Science to bring AI-powered and thoughtfully designed experiences into everyday messaging, shaping how millions of people communicate at work every day.
About the Team
The Zoom Chat Product Team focuses on driving adoption, daily usage, and long-term growth of Zoom Team Chat by delivering intuitive, integrated, and high-value communication experiences.
Responsibilities
  • Owning the core messaging experience end-to-end - from strategy and requirements through design, delivery, and post-launch iteration.
  • Defining and drive the roadmap to elevate core chat interaction patterns to meet the standard users now expect from how they communicate at work. Closing experience gaps identified through competitor and user research.
  • Partnering deeply with Design on interaction details, information structure, and visual polish. You should have extensive UI/UX sensibility to give direct, specific feedback on design work, not just requirements.
  • Identifying and scope opportunities to embed AI-powered capabilities into core messaging workflows, drawing on prior experience shipping AI-powered product features.
  • Translating customer, support, and research signal into clear product requirements and prioritized roadmap decisions.
  • Collaborating cross-functionally with Engineering, Design, and Research to scope, sequence, and deliver features against committed timelines.
  • Communicating roadmap, tradeoffs, and progress to stakeholders across product, engineering, and go-to-market.
  • Supporting a consistent, unified experience across desktop, mobile, and web clients.

What we're looking for
  • Have 5 to 8 years of PM experience, demonstrating end-to-end ownership of a product or major product surface. Not just contribution to parts of one.
  • Direct experience shipping AI-powered product features (not just AI-adjacent tooling) - able to communicate the product decisions, not just the underlying model.
  • Have extensive product and UI/UX sense - comfortable working shoulder-to-shoulder with Design on interaction detail, not just requirements docs.
  • Have experience in messaging, collaboration, or communication products .
  • Track record of using competitor and user research to identify and close experience gaps against industry-leading products.
  • Be comfortable with a flexible schedule to support real-time collaboration with globally distributed teams, including regular early morning or evening meetings.
  • Have excellent written and verbal communication; able to frame tradeoffs for both engineering and executive audiences.
  • Be comfortable working across standard PM tooling for roadmapping, specs, and prioritization.

Salary Range or On Target Earnings:
Minimum:
$124,000.00
Maximum:
$271,200.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
08/19/26
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

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