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Chat Manager Jobs in Seattle, WA (NOW HIRING)

Sports Clips

Licensed Salon Manager

Mill Creek, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Mill Creek, WA Whether you're a seasoned ... Text Wendy now to start the chat! Location Information: 1018 164th St. SE, Suite A-26 Mill Creek ...

Sports Clips

Licensed Salon Manager

Edmonds, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Edmonds, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 21940 Hwy 99 Edmonds, WA 98026

Sports Clips

Licensed Salon Manager

Bonney Lake, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Bonney Lake, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 21260 SR 410 E Bonney Lake, WA ...

Sports Clips

Licensed Salon Manager

Covington, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Covington, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-600 Location Information: 17307 SE 272nd St. Suite 120 ...

Sports Clips

Licensed Salon Manager

Lynnwood, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Lynnwood, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 12926 Mukilteo Speedway ...

Sports Clips

Licensed Salon Manager

Shoreline, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Shoreline, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 15407 Westminster Way N. #5A-2 ...

Sports Clips

Licensed Salon Manager

Everett, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Everett, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 4809 132nd St SE Suite #A101 ...

Sports Clips

Licensed Salon Manager

Lynnwood, WA · On-site

$35 - $55/hr

Salon Store Manager - $35-$55/hr Text Wendy : 206-758-6002 Lynnwood, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 18700 33rd Ave West Lynnwood ...

Sports Clips

Licensed Assistant Salon Manager

Everett, WA · On-site

$31 - $44/hr

Assistant Salon Manager - $31-$44/hr Text Wendy: 206-758-6002 Everett, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 4809 132nd St SE Suite #A101 ...

Sports Clips

Licensed Assistant Salon Manager

Edmonds, WA · On-site

$31 - $44/hr

Assistant Salon Manager - $31-$44/hr Text Wendy: 206-758-6002 Edmonds, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 21940 Hwy 99 Edmonds, WA 98026

Sports Clips

Licensed Assistant Salon Manager

Shoreline, WA · On-site

$31 - $44/hr

Assistant Salon Manager - $31-$44/hr Text Wendy: 206-758-6002 Shoreline, WA Sport Clips Haircuts of ... Text Wendy now to start the chat! 206-758-6002 Location Information: 15407 Westminster Way N. #5A-2 ...

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Showing results 21-40

All JobsChat JobsChat Manager JobsChat Manager Jobs in Seattle, WA

Chat Manager information

See Seattle, WA salary details

$26.2K

$69.8K

$116.6K

How much do chat manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for chat manager in Seattle, WA is $69,819.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $78,500.00 per year, depending on experience, location, and employer.

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Seattle, WA?

The most popular types of Chat jobs in Seattle, WA are:

What are popular job titles related to Chat Manager jobs in Seattle, WA?

For Chat Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Seattle, WA look for?

The top searched job categories for Chat Manager jobs in Seattle, WA are:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $69,819 per year, or $33.6 per hour.

Principal Technical Program Manager, Amazon Customer Service

Amazon

Seattle, WA • On-site

Full-time

Re-posted 4 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,100 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience - across all of our CS channels - in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network. Amazon Connect is the cloud-based, AI-powered contact center service that underpins our voice, chat, and messaging channels - and CS is one of its largest and most complex customers

As Connect's capabilities rapidly evolve, CS needs a strategic technical leader to shape how we leverage this service to deliver exceptional customer experiences at global scale.
We are seeking a Principal Technical Program Manager to own the strategic relationship between Amazon Customer Service and Amazon Connect. This leader will define our adoption strategy, identify and prioritize feature requests that unlock value for CS, and partner directly with Connect product and engineering teams to influence their roadmap on our behalf. You will evaluate which Connect capabilities we adopt, which we build around, and how we sequence platform investments to maximize customer impact while managing technical complexity

This role requires a rare combination of deep technical fluency, strategic thinking, and the ability to influence without authority across organizational boundaries.
Key job responsibilities
- Define and own the long-term strategy for how Amazon Customer Service leverages Amazon Connect across voice, chat, and messaging channels
- Serve as the primary strategic interface between CS and Connect, building strong partnerships with Connect product and engineering leadership
- Identify, prioritize, and advocate for CS feature requests with Connect, ensuring our needs are represented in their product roadmap
- Evaluate new and existing Connect capabilities to determine adoption, integration, or build-around decisions for CS
- Drive cross-functional alignment across CS engineering, operations, and product teams on service adoption sequencing and migration planning
- Manage complex technical programs spanning multiple teams and organizations, navigating dependencies and driving accountability for delivery
- Write strategic narratives and present to senior leadership to secure alignment on strategy and investment decisions
- Stay deeply informed on Connect's product roadmap and emerging capabilities, proactively identifying opportunities to improve CS customer experience
About the team
Amazon Customer Service Network Solutions is responsible for designing, planning, and operating Amazon's global customer service network. Our mission is to transform CS from a cost center into a growth driver by building intelligent systems that anticipate demand, match customers to the right experience, and continuously improve service quality. Our strategy with Amazon Connect is foundational to this mission - Connect powers the channels through which hundreds of millions of customer interactions flow each year.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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