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Chat Manager Jobs Near Me

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... management • Maintain professionalism and netiquette to ensure messages are received as intended • Respond timely via the chat platform to prevent delay or frustration • Clearly document ...

IT Support

Columbus, OH · On-site

$24 - $25/hr

Customer Support: • Provide front-line support via phone or live chat with professionalism ... managing customer expectations. • Maintain composure and professionalism in high-pressure and ...

Patient Care Advocate

Delaware, OH · On-site

$16.75 - $21.75/hr

Ability to Respond to emails from patients/providers and communicate with prospective customers via chat and social media * Ability to support to all levels of management in all areas of the region ...

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Chat Manager information

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$23K

$61.4K

$102.5K

How much do chat manager jobs pay per year?

As of Jul 30, 2026, the average yearly pay for chat manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.
What cities are hiring for Chat Manager jobs? Cities with the most Chat Manager job openings:
What states have the most Chat Manager jobs? States with the most job openings for Chat Manager jobs include:
What are the most commonly searched types of Chat jobs? The most popular types of Chat jobs are:
A map of the United States highlighting the number of Chat Manager job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Chat Manager job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Technical Support / Helpdesk Support in South Jordan, UT 84095

Amicis Global

Columbus, OH • On-site

$21/hr

Contractor

Re-posted 2 hours ago


Job description

Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
 
About Job:
Roles and Responsibilities:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent processes. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
 
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience
Required Education:
• High school diploma or GED with relevant work experience