Chat Manager Jobs in Kentucky (NOW HIRING)

Python GraphQL Ruby 9,600-16,200 $

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•••••• is the intelligent orchestration platform for DevSecOps. •••••• enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust •••••• to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. •••••• is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our valuesand continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

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An overview of this role

As a Backend Engineer on the Chat Engine team, you'll build the engine behind •••••• Duo Chat, the conversational AI experience for •••••• . You'll work primarily in Python to build and maintain our agentic runtime: the Flow Registry, LangGraph flows, and the Duo Workflow Service. You'll also work in the •••••• Rails monolith, where Chat connects with the product.

You'll own scoped parts of the system, ship small features and improvements with minimal guidance, and collaborate with the team on larger projects. You'll work alongside senior and staff engineers who will partner with you on design and support your growth.

What you’ll do

• Develop secure, well-tested, and performant features and improvements for •••••• Duo Chat.
• Implement and extend agentic flows in Python using LangGraph, registered through the Flow Registry and served by the Duo Workflow Service.
• Integrate Chat capabilities with the •••••• Rails monolith, including its GraphQL application programming interface (API).
• Write maintainable code that meets our internal standards for a high-scale environment, including tests with every merge request.
• Review code within our Code Review Guidelines and respond promptly to contributions from people who don't work for ••••••.
• Identify technical debt and propose and implement solutions that improve the team's efficiency.
• Collaborate with Product Management, User Experience, and Frontend team members to improve product quality, security, and performance.
• Participate in Tier 2 or Tier 3 weekday, weekend, and occasional night on-call rotations to help troubleshoot product operations, security operations, and urgent engineering issues.

What you’ll bring

• Professional experience with Python, including building and testing production services.
• Working proficiency with Ruby on Rails, or a willingness to learn it, since a meaningful part of Chat lives in the •••••• monolith.
• Exposure to, or strong interest in, building on top of large language models, including prompting, tool or function calling, evaluation, and the failure modes of non-deterministic systems.
• Experience designing and building APIs, including diagnosing and optimizing performance issues, and comfort working with well-documented third-party services.
• A security-minded development approach that applies secure coding guidelines early in the development process.
• Clear and concise written communication about technical problems and iterative solutions, which is essential in a remote, largely asynchronous environment.
• Manage work independently, organize priorities, and ask for help when an issue is taking longer than expected.
• Demonstrate •••••• 's values by collaborating effectively in a fully remote, intensely iterative environment.
• Experience with LangGraph, LangChain, or a comparable agent orchestration framework.
• Experience with GraphQL and RSpec.
• Experience with the •••••• product as a user or contributor.
• Experience working on a remote, globally distributed team.

About the team

We're part of •••••• 's AI Engineering organization and own the AI-powered chat experience embedded across the •••••• platform. Chat Engine is the backend-focused team within the Duo Chat group. We're backend, frontend, and AI specialists working asynchronously across time zones, using issues, merge requests, and documentation as our main collaboration tools. We focus on expanding generative and agentic AI capabilities, improving the performance and reliability of chat workflows, and strengthening the debugging and testing foundations that help us run AI features safely at scale.

United States Salary Range$115,200-$194,400 USD

How •••••• Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Country Hiring Guidelines: •••••• hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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•••••• is proud to be an equal opportunity workplace and is an affirmative action employer. •••••• 's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. •••••• will not tolerate discrimination or harassment based on any of these characteristics. See also •••••• 's EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation, please let us know during the recruiting process.