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Chat Manager Jobs in Kentucky (NOW HIRING)

Huddle House

Shift Manager

Leitchfield, KY · On-site

$12 - $15.25/hr

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The Shift Manager will oversee the day to day operation and direction of team members ...

Huddle House

Shift Manager

Owensboro, KY · On-site

$12.50 - $16/hr

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The Shift Manager will oversee the day to day operation and direction of team members ...

Huddle House

Shift Manager

Central City, KY · On-site

$11.75 - $14.75/hr

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The Shift Manager will oversee the day to day operation and direction of team members ...

Huddle House

Manager in Training

Hazard, KY · On-site

$700/wk

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The Assistant Manager will be responsible for overseeing restaurant staff performance ...

Huddle House

Restaurant General Manager

Bardstown, KY · On-site

$3.0K - $3.3K/mo

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The General Manager is responsible for running a profitable restaurant and for making ...

Huddle House

Restaurant General Manager

Lawrenceburg, KY · On-site

$45K - $63K/yr

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The General Manager is responsible for running a profitable restaurant and for making ...

Huddle House

Restaurant General Manager

Scottsville, KY · On-site

$42K - $58K/yr

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The General Manager is responsible for running a profitable restaurant and for making ...

Huddle House

Restaurant General Manager

Lawrenceburg, KY · On-site

$3.0K/mo

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The General Manager is responsible for running a profitable restaurant and for making ...

Huddle House

Restaurant General Manager

Bardstown, KY · On-site

$47K - $65K/yr

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The General Manager is responsible for running a profitable restaurant and for making ...

Salesforce, Inc.

$173 - $260/hr

At the center of our product is Piper, our AI SDR, who engages website visitors in real time through chat, voice, and video. We're looking for a Senior Product Manager to own the website experience ...

ONE OUTSOURCING

Store Manager

Coralville, IA

Wireless Store Manager Job Function: We are looking for a result-driven Wireless Store Manager, to ... Accountability to monitoring and responding to group chat communication (WhatsApp) * Solid ...

dbi

Retail Supervisor

Florence, KY · On-site

Managing Performance * Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. * Observes individual team member performance and enforces action plans for ...

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Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Kentucky?

The most popular types of Chat jobs in Kentucky are:

What are popular job titles related to Chat Manager jobs in Kentucky?

For Chat Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Chat Manager jobs in Kentucky look for?

The top searched job categories for Chat Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Chat Manager jobs?

Cities in Kentucky with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Shift Manager

Huddle House

Leitchfield, KY • On-site

$12 - $15.25/hr

Full-time

Re-posted 15 days ago

Huddle House rating

4.2

Company rating: 4.2 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

20th of 20 rated casual dining restaurants

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart
At Huddle House, we believe it's "YOUR HOUSE. YOUR KITCHEN." Huddle House is the place where the guest is the boss. We're giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable...this is YOUR HOUSE and YOUR KITCHEN".
JOB SUMMARY
The Shift Manager will oversee the day to day operation and direction of team members during assigned shifts to ensure outstanding service and guest satisfaction. The incumbent will be responsible for restaurant operations during shifts when management is not present. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.
RESPONSIBILITIES
  • Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.
  • Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the unit's profitability
  • Maintain the highest standards of cleanliness and sanitation in your unit
  • Enforce all brands standards, company policies and procedures
  • Train all levels of staff in proper operations of the unit for POS systems and back of house functions to all levels of front of house operations
  • Ensure that each customer is completely satisfied during their visit
  • Represent the company with professionalism at all times

QUALIFICATIONS
  • Ability to communicate effectively with all hourly associates
  • Ability to cover all shifts during the normal operation of the unit
  • Previous restaurant experience required

OUR VALUES
  • Commitment to Excellence
  • Work Hard
  • Teamwork
  • Make a Difference
  • Have Fun

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart.
At Huddle House, we believe it's "YOUR HOUSE. YOUR KITCHEN." Huddle House is the place where the guest is the boss. We're giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable...this is YOUR HOUSE and YOUR KITCHEN".
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.

What Huddle House employees say

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