In this role, you will manage inbound inquiries and execute proactive outbound communications via phone, email, text, and live chat. Your primary goal is not closing floor sales, but generating ...
Quick apply
In this role, you will manage inbound inquiries and execute proactive outbound communications via phone, email, text, and live chat. Your primary goal is not closing floor sales, but generating ...
In this role, you will manage inbound inquiries and execute proactive outbound communications via phone, email, text, and live chat. Your primary goal is not closing floor sales, but generating ...
In this role, you will manage inbound inquiries and execute proactive outbound communications via phone, email, text, and live chat. Your primary goal is not closing floor sales, but generating ...
$118 - $150/hr
Guide the CRO and SEO strategy, managing direct reports and cross-functional partners to optimize ... Your recruiter will discuss this in depth with you during our first chat. Why Flock Every community ...
New
$118 - $150/hr
Guide the CRO and SEO strategy, managing direct reports and cross-functional partners to optimize ... Your recruiter will discuss this in depth with you during our first chat. Why Flock Every community ...
New
The Clinical Systems Manager (CSM) supervises the Clinical Systems Analysts and coordinates ... Communication may occur through telephone calls, meetings, email, chat platforms, virtual meetings ...
The Clinical Systems Manager (CSM) supervises the Clinical Systems Analysts and coordinates ... Communication may occur through telephone calls, meetings, email, chat platforms, virtual meetings ...
Warehouse Operations Manager Who We Are: GEODIS specializes in unlocking business value in a ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...
Warehouse Operations Manager Who We Are: GEODIS specializes in unlocking business value in a ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...
As a On Site Manager, you'll have the opportunity to develop and mentor employees, drive continuous ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.
As a On Site Manager, you'll have the opportunity to develop and mentor employees, drive continuous ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.
On-Site Manager-Warehouse
Morehead, KY · On-site
As a On Site Manager, you'll have the opportunity to develop and mentor employees, drive continuous ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.
On-Site Manager-Warehouse
Morehead, KY · On-site
As a On Site Manager, you'll have the opportunity to develop and mentor employees, drive continuous ... Brambles and CHEP never conduct interviews via online chat or request money as a term of employment.
Senior Manager Logistics
Corbin, KY · On-site
$90 - $94/hr
We are immediately hiring a Senior Manager Logistics in Corbin, KY or Louisville, KY for our Supply ... through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online ...
Senior Manager Logistics
Corbin, KY · On-site
$90 - $94/hr
We are immediately hiring a Senior Manager Logistics in Corbin, KY or Louisville, KY for our Supply ... through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online ...
Will do some chat as well. Essential Job Functions: • Excellent communications skills • Ability ... • Manage multiple customer interactions while maintaining accuracy • Work well in busy ...
Will do some chat as well. Essential Job Functions: • Excellent communications skills • Ability ... • Manage multiple customer interactions while maintaining accuracy • Work well in busy ...
Will do some chat as well. Essential Job Functions: * Excellent communications skills * Ability to ... Manage multiple customer interactions while maintaining accuracy * Work well in busy environment
Quick apply
Will do some chat as well. Essential Job Functions: * Excellent communications skills * Ability to ... Manage multiple customer interactions while maintaining accuracy * Work well in busy environment
$160 - $190/hr
... chat, email, SMS, and every other channel.We're building a future where customer experiences are ... Payroll Manager** to build the finance engine that keeps our company scaling. You'll own global ...
New
$160 - $190/hr
... chat, email, SMS, and every other channel.We're building a future where customer experiences are ... Payroll Manager** to build the finance engine that keeps our company scaling. You'll own global ...
New
Customer Care Agent
Louisville, KY · On-site
$15 - $20/hr
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Maintain reliable attendance * Thrive in a team ...
Customer Care Agent
Louisville, KY · On-site
$15 - $20/hr
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Maintain reliable attendance * Thrive in a team ...
Customer Care Agent
Louisville, KY · On-site
$13.75 - $18.50/hr
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Maintain reliable attendance * Thrive in a team ...
Customer Care Agent
Louisville, KY · On-site
$13.75 - $18.50/hr
Experience with chat, phone and email support; including proficient in computer systems and programs such as Microsoft office and CRM systems * Maintain reliable attendance * Thrive in a team ...
$145 - $196/hr
... chat applications. * Strong cross-team collaboration skills and proven ability to navigate the ... politics of change management. * A strategic mindset: you prioritize against the needs of the ...
$145 - $196/hr
... chat applications. * Strong cross-team collaboration skills and proven ability to navigate the ... politics of change management. * A strategic mindset: you prioritize against the needs of the ...
Retail Supervisor
Florence, KY · On-site
$14.20 - $17.94/hr
Managing Performance * Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. * Observes individual team member performance and enforces action plans for ...
Retail Supervisor
Florence, KY · On-site
$14.20 - $17.94/hr
Managing Performance * Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs. * Observes individual team member performance and enforces action plans for ...
Amazon Connect Manager, Technical Transformation
Louisville, KY · On-site
$111K - $111K/yr
Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time ...
Amazon Connect Manager, Technical Transformation
Louisville, KY · On-site
$111K - $111K/yr
Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms * Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time ...
$180 - $260/hr
... chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native ... We're looking for a Senior Engineering Manager to lead and grow this team. Your mandate is twofold ...
New
$180 - $260/hr
... chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native ... We're looking for a Senior Engineering Manager to lead and grow this team. Your mandate is twofold ...
New
$306 - $360/hr
AI Teammates Platform (AITP), AI Teammates Experience (AITX), AI Chat Experience, and Agent Orchestration. In this role, you will lead engineering managers and senior technical leaders to drive the ...
$306 - $360/hr
AI Teammates Platform (AITP), AI Teammates Experience (AITX), AI Chat Experience, and Agent Orchestration. In this role, you will lead engineering managers and senior technical leaders to drive the ...
Site Production Planning Manager
Cynthiana, KY · On-site
$188K - $230K/yr
Site Production Planning Manager Collaborate with Innovative 3Mers Around the World Choosing where ... Chat with Max For assistance with searching through our current job openings or for more ...
Site Production Planning Manager
Cynthiana, KY · On-site
$188K - $230K/yr
Site Production Planning Manager Collaborate with Innovative 3Mers Around the World Choosing where ... Chat with Max For assistance with searching through our current job openings or for more ...
Site Production Planning Manager
$188K - $230K/yr
Site Production Planning Manager Collaborate with Innovative 3Mers Around the World Choosing where ... Chat with Max For assistance with searching through our current job openings or for more ...
Site Production Planning Manager
$188K - $230K/yr
Site Production Planning Manager Collaborate with Innovative 3Mers Around the World Choosing where ... Chat with Max For assistance with searching through our current job openings or for more ...
Chat Manager information
What is a chat manager?
Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.
What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?
To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.
How does a chat manager typically collaborate with customer support and technical teams to improve service quality?
A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.
What is the difference between Chat Manager vs Customer Support Specialist?
| Aspect | Chat Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; experience in chat platforms | High school diploma or equivalent; customer service experience |
| Work Environment | Online, remote or office-based chat platforms | Call centers, online support, retail, or service settings |
| Employer & Industry Usage | Tech companies, e-commerce, customer service firms | Retail, telecom, hospitality, and service industries |
| Common Search & Comparison Intent | Understanding roles in chat-based customer service | Customer support roles and responsibilities |
Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.
What are the most commonly searched types of Chat jobs in Kentucky?
The most popular types of Chat jobs in Kentucky are:
What are popular job titles related to Chat Manager jobs in Kentucky?
For Chat Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Chat Manager jobs in Kentucky look for?
The top searched job categories for Chat Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Chat Manager jobs?
Cities in Kentucky with the most Chat Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 4 days ago
Job description
About Dan Cummins Auto Group
Join one of the largest and highest-volume dealership groups in Kentucky! At Dan Cummins Auto Group, we pride ourselves on providing an extraordinary automotive experience grounded in hometown values, transparent service, and continuous growth. We support our team with specialized training, modern tech tools, and a collaborative environment where high performers thrive.
Position OverviewThe Business Development Representative (BDC Rep) serves as the critical first point of contact for prospective automotive buyers. In this role, you will manage inbound inquiries and execute proactive outbound communications via phone, email, text, and live chat.
Your primary goal is not closing floor sales, but generating qualified leads and securing confirmed showroom appointments for our sales teams across all dealership locations.
Key ResponsibilitiesLead Response & Conversion: Respond rapidly to incoming internet leads, chat inquiries, and phone calls using approved messaging guidelines and templates.
Appointment Scheduling: Qualify customer needs and convert inquiries into booked, high-probability showroom appointments.
Outbound Outreach: Execute structured multi-touch follow-up campaigns to unsold leads, past customers, and digital prospects.
CRM Data Management: Log all customer interactions, update vehicle interests, and maintain accurate records within the CRM platform.
Product & Campaign Familiarity: Maintain up-to-date knowledge of current inventory, dealer incentives, financing options, and regional promotions.
No-Show Follow-Up: Re-engage missed appointments and reschedule visits to maintain pipeline velocity.
Customer Service Experience: Prior experience in customer service, call center environments, retail, or hospitality is strongly preferred.
Communication Skills: Excellent verbal and written communication abilities with a comfortable, clear, and professional phone presence.
Tech Savvy: Ability to quickly navigate CRM systems, internet tools, and multi-channel messaging platforms.
Drive & Resilience: Motivated, goal-oriented mindset capable of handling objection rejections with enthusiasm.
Requirements: Valid driver’s license and eligibility to work in the U.S.
Competitive base salary plus aggressive performance-based bonus incentives.
Comprehensive health, dental, and vision insurance options.
401(k) retirement plan with company contribution.
- Vacation accrual and PTO
Initial and ongoing training and personal/professional development programs.
Opportunities to advance into other positions throughout the company.
- 5 day work week, closed Sundays.