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Chat Manager Jobs in Kentucky (NOW HIRING)

Huddle House

Restaurant General Manager

Bardstown, KY · On-site

$3.0K - $3.3K/mo

Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends ... JOB SUMMARY The General Manager is responsible for running a profitable restaurant and for making ...

Partners in Digital Health

This role oversees all support operations, including chat, ticketing, knowledge management, escalation management, and customer satisfaction initiatives. The ideal candidate combines deep customer ...

Eloquent AI, Inc.

Our technology goes far beyond chat: it sees, reads, clicks, types, and makes decisions ... Your Role As an Agent Deployment Manager at Eloquent AI, you'll be responsible for leading the end ...

Apple Inc.

Lead and develop a team of experienced project managers delivering across Voice, Chat, Payments, Fulfillment, Order Support, and emerging digital experience programs leveraging AI/ML solutions.

Flock Safety

$100K - $120K/yr

AI support across chat, voice, email, and self-service that is useful, safe, measurable, and ... People-management or player-coach experience coaching designers, analysts, specialists, or ...

Salesforce, Inc.

$93K - $123K/yr

At the center of our product is Piper, our AI SDR, who engages website visitors in real time through chat, voice, and video. We're looking for a Senior Product Manager to own the website experience ...

R3Roofs

$65K/yr

Project Manager - Roofing & Exteriors R3 Roofing & Exteriors Starting Salary: $65,000 Benefits ... Google Chat * Google Calendar * Email and digital project documentation Compensation & Growth This ...

Apple Inc.

... Chat systems, Payments, Customer Care, Delivery, Fulfillment and many other Digital Programs ... Description We're looking for an exceptional Senior Project Manager that brings deep technical ...

ParentSquare, Inc.

Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use ... Manage new account setup from intake to activation. Set up Stripe/bank accounts, guide districts ...

GivingIQ

Experience with CRM, Chat, ticketing and other customer success tools. Strong organization and priority management skills. Location The role is mostly virtual (requiring a dedicated home workspace ...

Jobless

Manage new account setup from intake to activation. Set up Stripe/bank accounts, guide districts ... Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and ...

Apply

As Principal Product Manager, you will own the customer-facing agent end to end: the conversations ... Own the roadmap for the customer-facing conversational agent across chat and voice, from intent ...

Hopper Inc.

As Principal Product Manager, you will own the customer-facing agent end to end: the conversations ... Own the roadmap for the customer-facing conversational agent across chat and voice, from intent ...

Community Service Society of New York

$75K/yr

Respond to borrower inquiries via phone, chat, email, and other communication channels, providing general information on student loan topics. * Conduct intake and assess borrower needs, identifying ...

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Chat Manager information

What is a chat manager?

Chat Managers are professionals responsible for overseeing and facilitating online chat communications between a company and its customers or users. They manage chat support teams, ensure timely and accurate responses, and work to improve customer satisfaction through effective communication. Chat Managers may also analyze chat metrics, train new chat agents, and develop best practices to enhance service quality. Their role is vital in maintaining a positive digital customer experience and resolving issues efficiently.

What are the key skills and qualifications needed to thrive as a chat manager, and why are they important?

To excel as a Chat Manager, you need expertise in customer service, team leadership, and digital communication, often supported by prior experience in customer support or contact center environments. Familiarity with chat platforms, CRM software, and analytics tools is typically required, and certifications in customer service management can be beneficial. Strong soft skills such as conflict resolution, multitasking, and motivational leadership help build cohesive and high-performing teams. These competencies are essential for ensuring efficient, high-quality customer interactions and meeting organizational service goals.

How does a chat manager typically collaborate with customer support and technical teams to improve service quality?

A Chat Manager works closely with customer support agents to monitor conversations, identify recurring issues, and provide coaching for improved communication. They often liaise with technical teams to relay customer feedback and troubleshoot platform issues, ensuring prompt resolution and smoother chat operations. Regular meetings and data-sharing sessions help align strategies and maintain high service standards. This collaborative approach ensures that both customer-facing representatives and technical staff are informed and responsive to evolving customer needs.

What is the difference between Chat Manager vs Customer Support Specialist?

AspectChat ManagerCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; experience in chat platformsHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote or office-based chat platformsCall centers, online support, retail, or service settings
Employer & Industry UsageTech companies, e-commerce, customer service firmsRetail, telecom, hospitality, and service industries
Common Search & Comparison IntentUnderstanding roles in chat-based customer serviceCustomer support roles and responsibilities

Chat Managers oversee online chat support teams, managing chat interactions and ensuring quality. Customer Support Specialists handle direct customer inquiries across various channels. While both roles require customer service skills, Chat Managers focus on team oversight and chat platform management, whereas Customer Support Specialists focus on resolving customer issues directly.

What are the most commonly searched types of Chat jobs in Kentucky?

The most popular types of Chat jobs in Kentucky are:

What job categories do people searching Chat Manager jobs in Kentucky look for?

The top searched job categories for Chat Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Chat Manager jobs?

Cities in Kentucky with the most Chat Manager job openings:

Chat Manager jobs near you
Infographic showing various Chat Manager job openings in Kentucky as of August 2026, with employment types broken down into 83% Full Time, 9% Part Time, 7% Temporary, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Restaurant General Manager

Bardstown, KY • On-site

Huddle House
Restaurants • 1 - 5K employees
Learn more about Huddle Houseexternal

$3.0K - $3.3K/mo

Full-time

Re-posted 4 days ago

Key responsibilities

  • Manage all daily paperwork including sales reports, inventories, and other necessary documents to ensure restaurant profitability

  • Hire, discipline, and train staff members, including developing a staff member to assume duties in the manager's absence

  • Maintain cleanliness, sanitation, and quality standards, and ensure all operational procedures and policies are enforced

Huddle House rating

3.9

Company rating: 3.9 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart
At Huddle House, we believe it's "YOUR HOUSE. YOUR KITCHEN." Huddle House is the place where the guest is the boss. We're giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable...this is YOUR HOUSE and YOUR KITCHEN".
JOB SUMMARY
The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets quality of service and customer satisfaction. The incumbent will be responsible for creating a positive work environment and dining experience for our guests. This person will be expected to coach, mentor, and care for your people.
RESPONSIBILITIES
  • Meet or exceed budgets while focusing cost of goods sold and EBITDA
  • Manage all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
  • Maintain the highest standards of cleanliness and sanitation in your unit at all times
  • Complete monthly inspection of unit using the Unit Inspection form in the red book
  • Order all food and supplies needed to operate the unit on a daily basis
  • Hire and discipline staff members
  • Select and develop a staff member to assume all your duties when you are out of the unit
  • Hold monthly meeting with all employees to discuss any relevant information they need to assist in the running of the unit
  • Establish a visible presence in the community by visiting businesses, churches, civic organizations etc. to drive business and increase sales
  • Enforce all brands standards, company policies and procedures
  • Ensure that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
  • Train all levels of staff in proper operations of the unit for POS systems, back of house functions and front of house operations
  • Notify the District Manager or Vice President of Operations of any hurdles to your success

QUALIFICATIONS
  • High School Diploma or completion of a GED
  • Ability to communicate effectively with all hourly associates
  • Ability to cover all shifts during the normal operation of the unit
  • Previous restaurant experience required
  • Current ServSafe Certification

OUR VALUES
  • Commitment to Excellence
  • Work Hard
  • Teamwork
  • Make a Difference
  • Have Fun

Compensation: $3,000.00 - $3,300.00 per month
HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:
Bringing Friends and Families Together over Delicious Food Served from the Heart.
At Huddle House, we believe it's "YOUR HOUSE. YOUR KITCHEN." Huddle House is the place where the guest is the boss. We're giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it's a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: "Get comfortable...this is YOUR HOUSE and YOUR KITCHEN".
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.

What Huddle House employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Huddle House logo

About Huddle House

Sourced by ZipRecruiter

Founded in 1964, Huddle House is a renowned player in the food service industry, operating successfully in Decatur, GA, U.S., and with over 400 locations across the country as stated on their official website, huddlehouse.com. This full-service family restaurant chain is known for serving quality food in a warm, friendly, and casual environment that symbolizes the essence of ‘Any Meal. Any Time’. Their offerings encompass a wide variety of breakfast, lunch, and dinner options, including mouth-watering burgers, homestyle dinners, all-day breakfast, and Southern-style lunches.

Industry

Restaurants

Company size

1,001 - 5,000 Employees

Headquarters location

Decatur, GA, US

Social media

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