Live Chat Manager Jobs in Kentucky (NOW HIRING)

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YouTube San Bruno, CA, USA ; Cambridge, MA, USA ; +3 more ; +2 more

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

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X This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Cambridge, MA, USA; New York, NY, USA; Los Angeles, CA, USA.

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in product management, including managing consumer growth initiatives.
• Experience with video or live streaming product development within the media industry.
• Experience managing projects with multiple internal and external stakeholders.

• Master's degree in a technology or business related field.
• Experience with subscription models (SVOD), digital marketplaces, or transaction-based growth funnels.
• Deep expertise in the Sports and Media landscape and a passion for the future of broadcasting.
• Technical depth in understanding low-latency streaming, recommendation engines, and notification systems.
• Ability to navigate ambiguity and drive clarity in a rapidly evolving business area.
• Exceptional communication skills with the ability to influence C-suite leadership and external partners.

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.
In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.
One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

YouTube is where the world comes to watch video, and we are looking for a visionary Product Manager to lead the next evolution of our Live Events strategy. In this role, you will be focused on growing YouTube into a premier destination for global Live Sports, Entertainment, and Cultural moments. You will define and execute a multi-year roadmap for Live Events, across our sports and entertainment partnerships (e.g., NFL, FIFA, Oscars). This is a high-visibility, zero-to-one leadership opportunity requiring a blend of platform-scale thinking and consumer-product intuition.At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

• Work across a large cross-functional organization (Engineering, UX, Data Science, Sales, Ads, Marketing, Content Partnerships) to build a unified 'Live' experience across YouTube’s apps and surfaces.
• Create logic and data-backed cases supporting major live event content, developing a repeatable framework to assess Return on Investment (ROI) across different international markets, and ensuring these investment frameworks align with YouTube’s broader goals.
• Design and scale the systems that power discovery, notifications, and 'lean-forward' engagement features (e.g., Key Plays, Stats, Scores, Multiview, Live Chat).
• Act as the primary product partner for external sports leagues and media rights holders, ensuring our product roadmap supports our joint goals.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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