ZipRecruiter

Log In

1

Live Chat Assistant Jobs in Kentucky (NOW HIRING)

Jobtailor

$95 - $130/hr

Run calibration sessions and join live deals when representatives need support * Own the sales knowledge base and content powering the AI sales chat assistant * Ensure customer-facing sales claims ...

Sternberg Chevrolet

Service Advisor Assistant

Louisville, KY · On-site

$13.75 - $18.25/hr

We are looking for a Service Advisor Assistant to join our growing team! The right candidate will ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Sternberg Chevrolet

Service Advisor Assistant

Louisville, KY · On-site

$14.50 - $19.25/hr

We are looking for a Service Advisor Assistant to join our growing team! The right candidate will ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Sternberg Chevrolet

Service Advisor Assistant

Louisville, KY

$13.75 - $18.25/hr

We are looking for a Service Advisor Assistant to join our growing team! The right candidate will ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Sternberg Chevrolet

Service Advisor Assistant

Louisville, KY · On-site

$13.75 - $18.25/hr

We are looking for a Service Advisor Assistant to join our growing team! The right candidate will ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Cargill

Seasonal Grain Production Worker

Owensboro, KY

$15.25 - $18.25/hr

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

David's Bridal, LLC.

Retail Supervisor

Florence, KY · On-site

$14.20 - $17.94/hr

As a member of the management team, you will assist in building and retaining a high performing ... Communicates daily sales goals to all team members and drives action through Chat Ins/Chat Outs.

Cargill

Utility Operator

Winchester, KY · On-site

$18/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196.

Cargill

Seasonal Grain Production Worker

Owensboro, KY · On-site

$15 - $18.25/hr

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

next page

Showing results 1-20

All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Kentucky

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Kentucky?

The most popular types of Live Chat jobs in Kentucky are:

What are popular job titles related to Live Chat Assistant jobs in Kentucky?

For Live Chat Assistant jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Kentucky look for?

The top searched job categories for Live Chat Assistant jobs in Kentucky are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 24% Part Time, 7% Temporary, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Head of Sales Performance

On-site

Jobtailor
See more jobs at Jobtailorexternal

$95 - $130/hr

Other

Posted 4 days ago

Job description

  • Build sales assets including sequences, talk tracks, objection-handling guides, battle cards, and demo collateral
  • Identify gaps in the sales motion and create tools, processes, or content to close them
  • Evaluate and implement AI-enabled sales tools, conversation intelligence, and automation
  • Manage and develop the inbound follow-up team, including SDRs and Sales Associates
  • Conduct 1:1s, coach performance, hire as the team scales, and manage the Sales Trainer
  • Own the Sales Associate and Account Executive pairing model, cadence standards, ownership rules, and CRM hygiene
  • Design, write, and A/B test email and chat follow-up sequences
  • Manage no-show recovery, rebooking, reactivation, and closed-lost opportunity campaigns
  • Reduce stage-to-stage funnel drop-off using reply rate, re-engagement rate, and conversion metrics
  • Oversee channel-partner leads and opportunities, including ownership, follow-up, reporting, and performance tracking
  • Review recorded calls and demos using a written sales scorecard and maintain monthly review coverage
  • Coach Account Executives on discovery, objection handling, urgency, and securing second calls
  • Run calibration sessions and join live deals when representatives need support
  • Own the sales knowledge base and content powering the AI sales chat assistant
  • Ensure customer-facing sales claims and automated-channel information are accurate and compliant
  • Build and lead Wing Assistant's inbound sales performance engine for its AI-enabled workforce solutions
Requirements
  • At least 4 years of experience in inside sales, sales development, sales enablement, revenue operations, or a similar commercial role
  • At least 2 years of experience managing or coaching a sales team
  • Track record of building sales systems, tools, or programs from scratch
  • Proven experience improving follow-up, pipeline conversion, show rates, or sales-cycle performance
  • Strong understanding of inbound sales funnels, lead management, and mid-funnel conversion
  • Experience coaching sales representatives on discovery, objection handling, urgency, and deal progression
  • Ability to review sales calls, identify performance gaps, and provide actionable feedbackHands-on experience building sales sequences across email, chat, SMS, or other follow-up channels
  • Strong CRM discipline and experience with platforms such as HubSpot or Salesforce
  • Ability to use data to diagnose funnel problems, set targets, and manage performance
  • Strong written and verbal English communication skills
  • Willingness and ability to work Pacific Time hours
Core Competencies

Demonstrates expertise in building and managing sales systems, tools, and processes to enhance sales performance and conversion metrics. Proficient in coaching sales teams and utilizing data-driven insights to optimize inbound sales funnels and lead management.

Highest-signal resume keywords
  • Sales Enablement
  • Coaching Sales Teams
  • Building Sales Systems
  • CRM Discipline
  • Data-Driven Performance Management
ATS Optimization Keywords Hard Skills
  • Sales Development
  • Pipeline Conversion
  • Follow-Up Sequences
  • Objection Handling
  • Lead Management
  • Sales Cycle Performance
  • Performance Tracking
  • Email A/B Testing
  • Conversation Intelligence
  • AI Sales Tools
Soft Skills
  • Written Communication
  • Verbal Communication
  • Coaching
  • Performance Evaluation
  • Team Management
Industry Keywords
  • Inbound Sales Funnels
  • Sales Motion
  • Sales Performance Engine
  • Channel-Partner Leads
  • Sales Knowledge Base
Tools & Technologies
  • HubSpot
  • Salesforce
  • AI Sales Chat Assistant
  • Sales Scorecard
  • Automation Tools
#J-18808-Ljbffr

Apply