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Chat Email Jobs in Kentucky (NOW HIRING)

Ten Thousand Villages

$250/hr

Effectively handle customer inquiries by telephone, email, voicemail messages, live chat, and website forms * Provide customers with product and service information * Enter new and update existing ...

New

North Carolina Community College System

$250/hr

Provide exceptional customer service through telephone, text, chat, email, virtual, in-person, and other approved communication methods. Respond to general questions, identify the individual's needs ...

New

Manufacturing Jewelers & Suppliers of America

$60 - $80/hr

Chat, Email & Phone Availability: * Offer responsive technical support via both internal and external chat, email and phone platforms and be available for pre-scheduled and on-demand calls with ...

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All JobsChat Email JobsChat Email Jobs in Kentucky

Chat Email information

See Kentucky salary details

$62.1K

$89.2K

$126.4K

How much do chat email jobs pay per year?

As of Sep 8, 2026, the average yearly pay for chat email in Kentucky is $89,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $108,600.00 per year, depending on experience, location, and employer.

What is a chat email job?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a chat email support specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.

What are some common challenges faced by chat email support specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are the most commonly searched types of Chat Email jobs in Kentucky?

The most popular types of Chat Email jobs in Kentucky are:

What are popular job titles related to Chat Email jobs in Kentucky?

For Chat Email jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Chat Email jobs in Kentucky look for?

The top searched job categories for Chat Email jobs in Kentucky are:

Chat Email jobs near you
Infographic showing various Chat Email job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 16% Part Time, 7% Temporary, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $89,241 per year, or $42.9 per hour.

Seasonal Customer Care Specialist

Ten Thousand Villages

On-site

$250/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

The Temporary Customer Care Specialist is the first point of contact for Ten Thousand Villages e-commerce and wholesale customers who have questions or need assistance, engaging with them via several inbound channels, including phone and voicemail, live chat, email, and website forms. The primary responsibilities of the Temporary Customer Care Specialist center around assisting online shoppers with placing orders, answering customer questions, and resolving issues with existing orders. Additionally, the Temporary Customer Care Specialist is responsible for other office tasks essential to the customer experience including assisting with aspects of product returns, customer refunds, inventory management, fulfilment, and general customer satisfaction.

This position supports and contributes to the Ten Thousand Villages mission by: Helping to facilitate customer orders and a quality customer experience to yield customer acquisition and retention in order to increase the sales of our artisan partners’ products.

Position Duties/Responsibilities:
  • E-Commerce and Wholesale Customer Service & Problem Resolution
  • Ensure customers experience excellent customer service
  • Effectively handle customer inquiries by telephone, email, voicemail messages, live chat, and website forms
  • Provide customers with product and service information
  • Enter new and update existing customer information in relevant systems
  • Process orders
  • Process product returns and claims
  • Identify and elevate priority issues and suggest possible solutions
  • Identify opportunities to improve efficiencies and increase sales potential, offer suggestions, and work with supervisor to implement changes
Preferred Experience/Knowledge/Education/Skills/Abilities:
  • 2+ years customer service experience
  • Professional verbal and written customer-service and communication skills, including real-time communication
  • A passion for resolving problems and satisfying customers while working within established policies
  • Ability to handle PII and PCI securely and discretely and protect the privacy of customers always
  • Ability to work independently, practice good judgment, and take initiative in decision making
  • Ability to collaborate and integrate work with cross-functional teams
  • Must be detail-oriented and able to manage competing tasks and meet deadlines
  • Excellent computer and technological skills: proficient in Microsoft Office 365 programs including Outlook and Teams; extensive experience with internet-based applications, such as Shopify, required
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