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Chat Email Jobs in Kentucky (NOW HIRING)

ShipMonk

Sr. Customer Service Representative

Louisville, KY · On-site

$18.50 - $25.50/hr

Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations. * Forge strong partnerships with our ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY

$18.50 - $25.50/hr

Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations. * Forge strong partnerships with our ...

ShipMonk

Sr. Customer Service Representative

Louisville, KY

$18.50 - $25.50/hr

Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations. * Forge strong partnerships with our ...

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Showing results 1-20

All JobsChat Email JobsChat Email Jobs in Kentucky

Chat Email information

See Kentucky salary details

$62.1K

$89.2K

$126.4K

How much do chat email jobs pay per year?

As of Aug 4, 2026, the average yearly pay for chat email in Kentucky is $89,241.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $108,600.00 per year, depending on experience, location, and employer.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are some common challenges faced by chat email support specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What is a chat email job?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a chat email support specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.
What are the most commonly searched types of Chat Email jobs in Kentucky? The most popular types of Chat Email jobs in Kentucky are:
What are popular job titles related to Chat Email jobs in Kentucky? For Chat Email jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Chat Email jobs in Kentucky look for? The top searched job categories for Chat Email jobs in Kentucky are:
Chat Email jobs near you
Infographic showing various Chat Email job openings in Kentucky as of July 2026, with employment types broken down into 2% Locum Tenens, 57% Full Time, 8% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $89,241 per year, or $42.9 per hour.

Block Advisors Tax Advisor - Immediate Hire

H&R Block

Florence, KY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

About the Role
As you inspire people to make confident, informed decisions about their lives, careers, businesses and money, you'll build client relationships that will grow stronger every year.
Joining Block Advisors as a Tax Advisor means you'll serve clients with diverse tax and business services needs year-round. You'll have the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. We assist our clients in reaching their financial goals year-round.
Day to day, you'll...
  • Build year-round client relationships
  • Provide tax preparation, tax audit support and tax planning year-round
  • Create confidence in our clients by conducing tax interviews face to face and through virtual tools (video conferencing, phone, chat, email)
  • Generate business growth, increase client retention, and offer additional products and services
  • Provide clients with IRS support
    • All certification levels can provide tax notice services
    • Circular 230 associates can provide audit representation
  • Grow your tax expertise

Required Qualifications
  • 5+ years of tax experience
  • Experience completing individual tax returns
  • Tax planning and audit support
  • Ability to effectively communicate in person and virtually
  • Comfort working with virtual tools - video conferencing and chat
  • Experience working in a fast-paced, supportive environment
  • Successful completion of the H&R Block Tax Knowledge Assessment1 or equivalent
  • Must complete continuing education requirements and meet all other IRS and applicable state requirements

1 - Enrollment in or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Preferred Qualifications
  • CPA or Enrolled Agent certification
  • Experience completing business tax returns
  • Experience conducting virtual tax interviews
  • Sales and/or marketing experience
  • Bachelor's degree in accounting or related field

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Sponsored Job
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