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Chat Email Jobs (NOW HIRING)

MicroVentures

Client Support Specialist

Austin, TX

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will: 1) Build strong relationships by educating clients on the ...

MicroVentures

Client Support Specialist

Austin, TX

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will: 1) Build strong relationships by educating clients on the ...

MicroVentures

Client Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You will provide an exceptional client experience to our investors through chat, email, and phone channels. During a typical day you will: 1) Build strong relationships by educating clients on the ...

Epitec

Customer Service Rep

Framingham, MA · On-site

$22/hr

Job #105589 Customer Service Rep. Location: 100% Remote Pay Rate Range: $22 hourly W2 Contract 2 Roles Available: * 1 for Chat/Email * 1 for Phone Support Schedule Monday-Friday 9AM-5PM, Eastern ...

The Azek Company

Customer Service Associate

Scranton, PA · On-site

$14.25 - $19.75/hr

Deliver exceptional customer service across phone, chat, email, and other communication channels. [linkedin.com], [linkedin.com] * Build positive customer relationships through professional ...

Awardco

Director of Global Support

Lindon, UT · On-site

You'll step into a global support organization spanning chat, email, and phone, a modern Salesforce-based service stack, and an active mandate to raise the bar on responsiveness, resolution, and ...

SimplePractice

Support Specialist

Santa Monica, CA · On-site

Transition seamlessly between phone, chat, email, and other support channels as operational needs require. * Accurately document customer interactions and resolutions within company systems.

Awardco

Director of Global Support

Lindon, UT · On-site

You'll step into a global support organization spanning chat, email, and phone, a modern Salesforce-based service stack, and an active mandate to raise the bar on responsiveness, resolution, and ...

NexGen Agency

Customer Service Representative

Boca Raton, FL · On-site

$15.25 - $20.75/hr

Responsibilities: · Act as an advocate for our customers and be empathetic in all customer interactions · Provide extraordinary service to our customers via phone, email and chat · Place orders ...

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All JobsChat Email Jobs

Chat Email information

See salary details

$71.5K

$102.7K

$145.5K

How much do chat email jobs pay per year?

As of Aug 4, 2026, the average yearly pay for chat email in the United States is $102,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are some common challenges faced by chat email support specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What is a chat email job?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a chat email support specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.
More about Chat Email jobs
What cities are hiring for Chat Email jobs? Cities with the most Chat Email job openings:
What are the most commonly searched types of Chat Email jobs? The most popular types of Chat Email jobs are:
What states have the most Chat Email jobs? States with the most job openings for Chat Email jobs include:
What job categories do people searching Chat Email jobs look for? The top searched job categories for Chat Email jobs are:
Chat Email jobs near you
Infographic showing various Chat Email job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 53% Full Time, 5% Part Time, and 40% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $102,749 per year, or $49.4 per hour.

Remote Chat & Email Support Representative

Jobs for Humanity

Fort Lauderdale, FL • Remote

$16.25 - $20.75/hr

Full-time

Posted 19 days ago

Job description

Job Description

We are seeking a detail-oriented Remote Chat & Email Support Representative to join our team. As a first point of contact, you will play a crucial role in delivering exceptional customer service that reflects our core values and helps business owners get the support they need to thrive. This is a full-time, remote position for a candidate who is passionate about helping others and excels in written communication.

Responsibilities:

  • Respond promptly and professionally to customer enquiries via live chat and email channels.
  • Effectively troubleshoot customer issues, identify solutions, and guide them through to resolution.
  • Maintain detailed and accurate records of all customer interactions and feedback within our systems.
  • Collaborate with internal teams to manage and resolve more complex enquiries.
  • Uphold a high standard of customer satisfaction by providing a supportive and positive experience.
  • Embody the company's commitment to transparency and speed in all communications.


Qualifications:

  • Proven experience in a customer support role, with a strong focus on chat and email communication.
  • Exceptional written communication skills, with impeccable grammar, spelling, and punctuation.
  • Excellent time-management and organisational skills, with the ability to work independently in a remote environment.
  • A customer-focused mindset with a patient, empathetic, and professional demeanour.
  • Proficiency with customer support software and CRM systems is an advantage.
  • Must have a reliable high-speed internet connection and a suitable, quiet home-working environment.
Additional Information

All your information will be kept confidential according to EEO guidelines.

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