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Chat Email Jobs in Baltimore, MD (NOW HIRING)

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

Immersion Consulting

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

Immersion Consulting, LLC

Contact Center Agent

Annapolis, MD · On-site

$16 - $21.75/hr

Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person. * Determine the best solution based on the issue and details provided by ...

Serigor

Service Desk Technician (Onsite)

Baltimore, MD · On-site

Serve as the initial point of contact for customers seeking technical assistance via phone, chat, email or in person. * Provide immediate on demand technical support for VIP users, e.g. Comptroller ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

Respond to customer inquiries through phone, chat, email and possibly SMS. * Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling ...

Covista

Customer Service Representative

Columbia, MD

$18 - $23/hr

Respond to customer inquiries through phone, chat, email and possibly SMS. * Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

Respond to customer inquiries through phone, chat, email and possibly SMS. * Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling ...

Covista

Customer Service Representative

Columbia, MD · On-site

$18 - $23/hr

Respond to customer inquiries through phone, chat, email and possibly SMS. * Support select reserved students to counsel concerns by way of outlined published offers and/or documented counseling ...

CYNET SYSTEMS

Service Desk Technician

Baltimore, MD · On-site

$27 - $32/hr

Serve as the initial point of contact for customers seeking technical assistance via phone, chat, email or in person. Provide immediate on demand technical support for VIP users relating to system ...

CYNET SYSTEMS

Service Desk Technician

Baltimore, MD · On-site

$27 - $32/hr

Serve as the initial point of contact for customers seeking technical assistance via phone, chat, email or in person. * Provide immediate on demand technical support for VIP users relating to system ...

Kentro

Technical Business Analyst

Woodlawn, MD · On-site

$110K/yr

Gather, analyze, and document business and technical requirements related to contact center platforms (e.g., telephony, CRM, chat, email, IVR, workforce management). * Map current and future state ...

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All JobsChat Email JobsChat Email Jobs in Baltimore, MD

Chat Email information

See Baltimore, MD salary details

$71K

$102.1K

$144.6K

How much do chat email jobs pay per year?

As of Aug 25, 2026, the average yearly pay for chat email in Baltimore, MD is $102,096.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $124,200.00 per year, depending on experience, location, and employer.

What is a chat email job?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a chat email support specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.

What are some common challenges faced by chat email support specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are the most commonly searched types of Chat Email jobs in Baltimore, MD?

The most popular types of Chat Email jobs in Baltimore, MD are:

What are popular job titles related to Chat Email jobs in Baltimore, MD?

For Chat Email jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Chat Email jobs in Baltimore, MD look for?

The top searched job categories for Chat Email jobs in Baltimore, MD are:

Chat Email jobs near you
Infographic showing various Chat Email job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,096 per year, or $49.1 per hour.

Contact Center Agent

Annapolis, MD • On-site

Immersion Consulting
Business Management Consulting • 11 - 50 employees
Learn more about Immersion Consultingexternal

$16 - $21.75/hr

Full-time

Re-posted 5 days ago

Job description

At Immersion Consulting, we're driven by a simple mission: deliver meaningful work that makes a real impact. We support Federal agencies with high-quality customer experience, operational excellence, and innovative problem-solving. We rely on talented people to make that possible. Our teams are collaborative, mission-focused, and committed to helping others. The Contact Center Agent role is key to ensuring exceptional service for millions of customers, and we're looking for individuals who take pride in accuracy, empathy, and professional growth.
Contact Center Agents are responsible for providing timely, accurate, and customer-focused assistance to Federal annuitants during Open Season and throughout Pre- and Post-Open Season periods. Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards.
Key Responsibilities:
  • Answer inbound calls and respond to customer inquiries related to FEHB, PSHB, and FEDVIP programs.
  • Process address changes, enrollment changes, cancellation/suspension requests, and other Open Season transactions.
  • Utilize secure systems to enter and update customer information.
  • Provide accurate guidance based on OPM-provided scripts, plan information, and regulatory requirements.
  • Use IVR, web chat, email, and other technology solutions to support customer interactions.
  • Escalate complex cases or special handling situations per contract guidelines.
  • Maintain confidentiality and comply with privacy and security requirements (FISMA, HIPAA, NIST).
  • Meet performance metrics such as Average Speed of Answer, customer satisfaction scores, and accuracy standards.

Requirements
  • High school diploma and 0-2 years of contact center or customer service experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a high-volume, time-sensitive environment

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