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Weekend Chat Support Jobs in Baltimore, MD (NOW HIRING)

Leap LLC

Support Agent

Columbia, MD · On-site

$50K - $55K/yr

Position Overview The Support Agent serves as the first point of contact for Leap customers ... Provide timely, professional, and accurate responses to clients via phone, email, and chat.

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Baltimore, MD

Weekend Chat Support information

See Baltimore, MD salary details

$14

$25

$44

How much do weekend chat support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for weekend chat support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Baltimore, MD? The most popular types of Chat Support jobs in Baltimore, MD are:
What are popular job titles related to Weekend Chat Support jobs in Baltimore, MD? For Weekend Chat Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Baltimore, MD look for? The top searched job categories for Weekend Chat Support jobs in Baltimore, MD are:
What cities near Baltimore, MD are hiring for Weekend Chat Support jobs? Cities near Baltimore, MD with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Baltimore, MD as of July 2026, with employment types broken down into 76% Full Time, 8% Part Time, 15% Contract, and 1% Summer. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $53,835 per year, or $25.9 per hour.
988 Text and Chat Supervisor (11591)

988 Text and Chat Supervisor (11591)

Baltimore Crisis Response, INC

Baltimore, MD • Remote

$26 - $28/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

988 Text and Chat Supervisor   
Remote
$27.00-$28.50 Hourly  
Part- Time| Shifts: 3:00PM-11:00PM and 11:00PM-7:00AM| Every other weekend

Help Clients Begin Their Path to Recovery.

Provide behavioral health and substance use counseling services that support clients during treatment, including assessment, counseling, and care planning.

About Us

CarePoint Response, Inc. (CPR) is a nonprofit organization providing behavioral health crisis response services in Baltimore, including telephone crisis support, mobile crisis response teams, residential crisis services, and medical detoxification services. Since 1992, CPR has provided behavioral health crisis intervention and substance use treatment services for individuals experiencing mental health or substance use crises in Baltimore.

The Opportunity

The 988 Text and Chat Supervisor oversees a team of crisis counselors who provide immediate, confidential support via text and chat for individuals experiencing emotional distress or suicidal crisis. This leadership role ensures high-quality, trauma-informed services, supervises staff performance, manages risk, and supports operational goals to align with 988 Suicide & Crisis Lifeline standards.

Essential Functions

  • Provide real-time supervision, de-escalation assistance, and clinical guidance to text/chat counselors during shifts.
  • Facilitate regular supervision sessions, case consultations, and performance reviews.
  • Support onboarding, training, and continued development of new and current staff.
  • Monitor text and chats for quality, adherence to protocols, and client safety.
  • Track key performance indicators
  • Ensure accurate documentation and timely completion of required reports.
  • Assist in managing high-risk or complex situations, including imminent risk of harm to self or others.
  • Uphold 988 standards
  • Maintain schedules and ensure adequate staffing coverage for shifts.

Qualifications

Education & Credentials: 

  • Bachelor’s Degree in Counseling, Psychology, or related field (or bachelor’s with equivalent crisis experience)Experience: 
  • 2+ years of experience in crisis intervention or mental health services
  • 1+ year of supervisory or leadership experience.

  • Why Join CarePoint Response

    Make a direct impact in clients’ recovery journey.
    Medical, Dental, and Vision Insurance.
    403(b) Retirement Plan.
    Generous PTO – Vacation, Sick, Personal, and Holidays.
    Tuition Reimbursement & Professional Development Support.
    Be part of an innovative, mission-driven team transforming behavioral health care.

Apply