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Weekend Chat Support Jobs in Baltimore, MD (NOW HIRING)

Columbia Technology Partners

Tier 1 Helpdesk Support

Annapolis, MD · On-site

$19.75 - $26.75/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to user inquiries submitted through phone, email, chat, and ticketing systems. * Log, track, update, and resolve support requests using the ServiceNow ticketing platform. * Diagnose and ...

New

Ciena

Specialist, Global Technical Support

Baltimore, MD · On-site +1

$149K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide on-call support evenings and weekends for critical events. Establish and maintain a strong technical support relationship with assigned clients. Utilize debug tools as well as lab research to ...

Ciena Corporation

Specialist, Global Technical Support

Hanover, MD · On-site

$149K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide on-call support evenings and weekends for critical events. Establish and maintain a strong technical support relationship with assigned clients. Utilize debug tools as well as lab research to ...

Stratum Networks

Help Desk Specialist - Level 0

Annapolis, MD · On-site

$65K - $86K/yr

  • Medical

  • Retirement

  • PTO

Provides support 365 days a year. Shifts are rotating, 4 days a week (including weekends), 10 hours ... chat, and tickets. • Document all communications in a ServiceNow ticket system, escalate tickets ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Baltimore, MD

Weekend Chat Support information

See Baltimore, MD salary details

$14

$25

$44

How much do weekend chat support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend chat support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Baltimore, MD?

The most popular types of Chat Support jobs in Baltimore, MD are:

What are popular job titles related to Weekend Chat Support jobs in Baltimore, MD?

For Weekend Chat Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Baltimore, MD look for?

The top searched job categories for Weekend Chat Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Weekend Chat Support jobs?

Cities near Baltimore, MD with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 90% Full Time, 6% Part Time, and 4% Contract. Highlights an 90% In-person, 4% Hybrid, and 6% Remote job distribution, with an average salary of $53,835 per year, or $25.9 per hour.

System Administrator I - Weekend shift with Security Clearance

Flash Technology Group LLC

Annapolis Junction, MD • On-site

$85K - $96K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Interviewing for a System Administrator I/Tier I Help Desk! TS/SCI with POLYGRAPH clearance necessary! Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! Friday-Monday, 6am - 4pm Description: Respond to user inquiries via phone email, chat or ticketing systems. Log and track support requests using help desk ticketing systems. Diagnose and resolve technical issues to hardware, software and network connectivity. Provide step by step guidance to users for troubleshooting common problems. Escalate complex issues to second-level support or specialized teams, via ticketing systems. Provide guidance to less experienced professionals mentoring new hires and trainees when needed. Install, configure, and update software on user devices. Asist with password resets account lockouts and access issues. Support basic printer , scanner, and peripheral troubleshooting. Help maintain inventory of IT assets. Document and report solutions and procedures for recurring issues for leadership review. Maintain and report accurate records/tickets of support interactions and resolutions. Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions. Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken. Maintain a professional and empathetic tone when dealing with users and co-workers. Communicate technical information clearly to non-technical users. Document and reply provide d updates on ticket status and possible resolutions. Actively participate in team environment assisting co-workers when needed. Requirements: HS or GED with 10 years of experience. OR BS and 5 years of experience. Must have Customer Service and ServiceNow Ticketing experience. ++Must already have an IAT level I certification. Must be a US citizen. Salary varies based on Years of experience: $85,500- $96,900 A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications. Can apply to https://flashtg.com/flash-technology-careers or send resume to . Some of the benefits offered to Flash employees include: 401(k) with 6% company match - VESTS IMMEDIATELY Medical Insurance Dental Insurance Vision Insurance Life and Disability Insurance Complimentary Identity Theft Protection Tuition Reimbursement Paid Time Off Referral bonuses And more! At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We're committed to your growth and happiness! Flash Technology Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic. Apply to or through our website at https://flashtg.com/benefits-and-careers/ Comprehensive Benefits Package! 6% 401K MATCH! Great Referral Bonus Program!

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