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Email Support Jobs in Baltimore, MD (NOW HIRING)

Dresner Group

Service Desk Engineer

Columbia, MD · On-site

As a Service Desk Engineer, picture yourself: • Taking ownership of customer incidents by providing telephone/remote/email support to Dresner Group clients. • Troubleshooting and resolving ...

Dresner Group

Service Desk Engineer

Columbia, MD

Taking ownership of customer incidents by providing telephone/remote/email support to Dresner Group clients. Troubleshooting and resolving various technical issues related to computer hardware and ...

Baltimore City Community College

Adjunct ESL

MD · On-site

$35.35/hr

To request an accommodation during the application or interview process, please email For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: support ...

Baltimore City Community College

Bus Driver

Baltimore, MD · On-site

$17 - $23/hr

For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: support@governmentjobs.com if you're needing help with your online applicant account. Applicant ...

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All JobsEmail Support JobsEmail Support Jobs in Baltimore, MD

Email Support information

See Baltimore, MD salary details

$11

$18

$26

How much do email support jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for email support in Baltimore, MD is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What are popular job titles related to Email Support jobs in Baltimore, MD?

For Email Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Email Support jobs in Baltimore, MD look for?

The top searched job categories for Email Support jobs in Baltimore, MD are:

Email Support jobs near you
Infographic showing various Email Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 68% Full Time, 6% Part Time, 7% Temporary, and 19% Contract. Highlights an 81% In-person, 5% Hybrid, and 14% Remote job distribution, with an average salary of $38,425 per year, or $18.5 per hour.

Email & SMS Marketing Specialist

Baltimore, MD • On-site

JEDCo Brands Inc
See more jobs at JEDCo Brands Incexternal

$55K - $60K/yr

Full-time

Posted 27 days ago

Job description

Email & SMS Marketing Specialist

Location: Hybrid — Baltimore, MD (1–2 days/week in office)
Employment Type: Full-Time
Department: Marketing
Reports To: Marketing Director
Salary Range: $55,000–$60,000

Position Overview

JEDCo Brands is a Baltimore-based apparel company specializing in artist-designed apparel and accessories across a portfolio of major licensed brands, including Jeep, Ford, RAM, Chevy, Busch Light, Coors, Budweiser, Yuengling, Realtree, and more, along with our own in-house brands.

We are seeking an Email & SMS Marketing Specialist to manage the strategy, execution, and performance of our lifecycle and retention marketing programs across email and SMS channels. This role will support both direct-to-consumer (DTC) and wholesale marketing initiatives.

The ideal candidate is a creative and analytical marketer who can design engaging campaigns while leveraging data to optimize performance. This individual should be detail-oriented, comfortable working in a fast-paced e-commerce environment, and experienced with platforms such as Klaviyo and Shopify.

Key ResponsibilitiesEmail & SMS Campaign Management

  • Build, schedule, test, and deploy email and SMS campaigns using Klaviyo (required); Salesforce Marketing experience is a plus.

  • Develop and manage campaigns, automated flows, customer journeys, and triggered programs.

  • Translate marketing goals into segmentation strategies, automation workflows, and dynamic content.

  • Design visually engaging email assets using tools such as Photoshop, Canva, Figma, or similar platforms.

  • Write, edit, and proofread SMS and email content to align with brand voice and maximize engagement.

  • Organize and maintain digital assets within Klaviyo and related marketing platforms.

  • Support Shopify-related campaign tasks, including promotional codes, landing pages, and other marketing initiatives.

Lifecycle Marketing & Optimization

  • Develop strategies to improve customer engagement, retention, and lifetime value.

  • Identify opportunities for personalization, dynamic content, and behavioral targeting.

  • Execute segmentation, A/B testing, multivariate testing, and triggered campaigns.

  • Support initiatives focused on list growth, loyalty programs, and customer personalization.

Quality Assurance & Best Practices

  • Perform quality checks on all email and SMS campaigns across desktop and mobile devices before deployment.

  • Review and maintain automated flows to ensure accuracy, functionality, and updated creative content.

  • Maintain email deliverability, accessibility, and platform best practices.

Reporting & Analytics

  • Monitor and analyze key performance metrics, including:

    • Open rates

    • Click-through rates (CTR)

    • Conversion rates

    • Unsubscribe rates

    • Revenue generated

    • Revenue per recipient (RPM)

  • Provide insights and recommendations based on campaign performance data.

  • Use analytics to improve future campaigns and marketing strategies.

Cross-Functional Collaboration & Market Research

  • Collaborate with marketing and other teams to plan email and SMS campaigns across DTC and wholesale calendars.

  • Monitor competitor email, SMS, automation, and loyalty strategies to identify opportunities and trends.

  • Stay current with lifecycle marketing best practices and emerging technologies.

Qualifications

  • Bachelor’s degree preferred.

  • 2+ years of experience in email marketing, SMS marketing, lifecycle marketing, retention marketing, or CRM marketing.

  • Experience managing email campaigns in Klaviyo with measurable performance results required.

  • Klaviyo certification is a plus.

  • Strong design skills and experience using Photoshop or similar design tools.

  • Experience with Shopify and e-commerce customer journeys.

  • Apparel, retail, or lifestyle brand experience is preferred but not required.

Skills & Attributes

  • Strong analytical mindset combined with creative problem-solving skills.

  • Highly organized with the ability to manage multiple projects and deadlines.

  • Excellent writing, editing, and proofreading abilities.

  • Strong attention to detail and commitment to quality.

  • Clear and proactive communicator.

  • Collaborative team player who thrives in a fast-paced and evolving environment.

  • Ability to independently prioritize tasks and execute projects from start to finish.

How to Apply

Please submit your resume along with 2–3 examples of email or SMS campaigns you have designed or managed. Examples may include a portfolio, screenshots, or campaign links.