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Email Support Jobs in Baltimore, MD (NOW HIRING)

Moore

Email Marketing Manager

Lanham, MD · On-site

As an Email Marketing Manager, you will plan and manage high-volume, segmented email marketing ... supporter experiences across all platforms, channels and devices. We are an innovation-led company ...

Dresner Group

Service Desk Engineer

Columbia, MD · On-site

As a Service Desk Engineer, picture yourself: • Taking ownership of customer incidents by providing telephone/remote/email support to Dresner Group clients. • Troubleshooting and resolving ...

Dresner Group

Service Desk Engineer

Columbia, MD

Taking ownership of customer incidents by providing telephone/remote/email support to Dresner Group clients. Troubleshooting and resolving various technical issues related to computer hardware and ...

Baltimore City Community College

Adjunct ESL

MD · On-site

$35.35/hr

To request an accommodation during the application or interview process, please email For technical assistance, please contact NEOEDs Applicant Support Line at 855-524-5627 or Email: support ...

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Email Support information

See Baltimore, MD salary details

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How much do email support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for email support in Baltimore, MD is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.29 per hour, depending on experience, location, and employer.

What is an email support specialist?

An Email Support specialist is a customer service professional responsible for assisting customers, answering inquiries, and resolving issues via email communication. They handle a wide range of tasks such as addressing product or service questions, processing orders, troubleshooting problems, and providing detailed information in written form. Their role requires strong written communication skills, attention to detail, and the ability to handle multiple requests efficiently. Email Support specialists often work in various industries including e-commerce, technology, and telecommunications.

What are common challenges faced by email support professionals, and how can they be managed?

Email Support professionals often handle high volumes of inquiries, which can lead to repetitive tasks and tight response time targets. Managing customer expectations and ensuring clear, empathetic communication are essential, especially when resolving complex issues without face-to-face interaction. To succeed, it's important to develop strong organizational skills, utilize available templates and knowledge bases efficiently, and collaborate closely with other support or technical teams to escalate or resolve difficult cases. Regular training and feedback sessions can also help team members stay updated on best practices and improve performance.

What is the difference between Email Support vs Customer Service Representative?

AspectEmail SupportCustomer Service Representative
Primary Communication MethodEmailPhone, in-person, email, chat
Work EnvironmentRemote or office-basedOffice, call centers, remote
Required SkillsWritten communication, patience, technical knowledgeVerbal communication, problem-solving, interpersonal skills
Common CertificationsCustomer service certifications, technical certificationsCustomer service certifications, communication skills training

While both roles focus on assisting customers, Email Support primarily handles inquiries via email, requiring strong written communication and technical knowledge. Customer Service Representatives often communicate through multiple channels, including phone and in-person, emphasizing verbal skills. Understanding these differences helps employers and job seekers find the right fit based on communication preferences and skill sets.

What skills and qualifications are needed to thrive as an email support specialist?

To thrive as an Email Support Specialist, you need excellent written communication skills, attention to detail, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing tools, and knowledge bases is typically required. Patience, problem-solving abilities, and time management are standout soft skills for this position. These skills are crucial for efficiently resolving customer inquiries, maintaining high satisfaction, and managing high volumes of support requests.
What are popular job titles related to Email Support jobs in Baltimore, MD? For Email Support jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Email Support jobs in Baltimore, MD look for? The top searched job categories for Email Support jobs in Baltimore, MD are:
Email Support jobs near you
Infographic showing various Email Support job openings in Baltimore, MD as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $38,425 per year, or $18.5 per hour.

Email Marketing Manager

Moore

Lanham, MD • On-site

Full-time

Medical, PTO

Re-posted 6 days ago

Job description

As an Email Marketing Manager, you will plan and manage high-volume, segmented email marketing campaigns. The Email Marketing Manager partners with strategists, account executives, copywriters, designers, and developers to manage email marketing content, scheduling, and email deliverability across multiple marketing automation and ESP platforms. The ideal candidate will be proactive with a strong attention to detail, possess analytical and problem-solving abilities with exceptional multi-tasking and prioritization skills.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels and devices. We are an innovation-led company that is the largest data, media, and marketingcompany in North America serving the purpose-driven industry with clients across education, association, political and commercial sectors.

For more information about Moore, please visitwww.wearemoore.com.

Your Impact:

  • Oversee the implementation of multiple client email marketing programs and collaborates with cross-functional team members to strategize, build, and QA email campaigns from concept to deployment.
  • Manage the list segmentation process for email campaign deployment, including identifying standard list segments, establishing baseline counts for measuring growth, and monitoring real-time analytics.
  • Create annual email marketing plans, calendaring, send cadences and frequency, and testing matrixes.
  • Analyze overall email performance, makes recommendations to optimize email campaigns in real-time and provides actionable insight for ongoing data-led optimization.
  • Create data extensions, data filters, suppression lists, master suppression lists, and attribute groups for multiple clients within various ESPs.
  • Design and develop automated campaigns using MAPs to send drip emails based on data and/or a prospects behavior.
  • Partner with data specialists to provide monthly analysis and reporting of campaign performance and overall email program.
  • Work with internal stakeholders to establish email marketing program and campaign scope, ensuring deliverables stay within statements of work.
  • Monitor, troubleshoot, and provide solutions for potential ESP issues related to rate-limiting, IP blacklisting, and spam traps.
  • Manage, train, and mentor Email Marketing Specialist.
  • Contribute to the team's expertise through research of new digital platforms, tools, strategies, and tactics to drive success.
  • Stay up to date on the latest email marketing and platform standards, technologies, best practices, and developments.
  • Recommend, learn, and master new ESP and MAP platforms, ultimately serving as the point of contact, subject matter expert, and trainer as needed.

Your Profile:

  • 4+ years of email marketing experience with an advertising agency, successfully managing the production of digital projects such as emails, landing pages, integrated campaigns, and websites.
  • Experience with Marketing Automation Platforms (Marketo, HubSpot).
  • Experience with Email Service Provider Platforms (Luminate, Engaging Networks, Emma, Campaign Monitor, Salesforce Marketing Cloud).
  • Experience creating annual email marketing plans, schedules, send cadences and testing matrixes.
  • Familiarity with the following is a plus:
    • Traffic analysis tools, such as Google Analytics.
    • CMS platforms (WordPress, Drupal)
    • Fundraising platforms (Qgiv, Luminate, Raise Donors, Fundraise Up, Classy)
    • CRM platforms (Salesforce, Raiser's Edge, Bloomerang, Donor Perfect)
    • Web languages (HTML, CSS, Java Script, XML)
  • Experience with non-profit email marketing is preferred.
  • Knowledge of the technical and regulatory side of email marketing including IP & domain reputation, CANSPAM and GDPR.
  • Ability to understand and analyze email metrics including deliverability, opens, clicks and conversions.
  • Understanding of influences affecting email deliverability and inbox placement.
  • Familiarity with digital direct response fundraising metrics and direct marketing strategy.
  • Ability to handle multiple complex projects simultaneously; a resourceful self-starter who can take initiative and follow through on projects in a deadline-driven environment.
  • Commitment to delivering error-free work and high-quality customer service to clients.
  • Strong written and oral communication and presentation skills.
  • Strong organizational and time management skills.
  • Outstanding problem-solving abilities and analytical skills.
  • Meticulous attention to detail.
  • Ability to remain calm under pressure, and adaptable in situations where priorities, demands and timelines conflict and change.
  • Strong interpersonal skills, with a focus on tact and diplomacy, proficient at defusing tense situations.
  • Ability to build collaborative relationships, and to thrive in a team environment.
  • Ability to identify opportunities for improvement and make constructive suggestions for change.

How We'll Support You:

  • Jointhe largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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