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Google Chat Support Jobs in Baltimore, MD (NOW HIRING)

GRVTY

Software Engineer

Laurel, MD

$150K - $200K/yr

In this capacity, the Software Engineer will leverage advances in data science to support ... Development experience with Kubernetes, Amazon Web Services (AWS), Microsoft Azure, or Google Cloud ...

GRVTY

Software Engineer with Security Clearance

Laurel, MD · On-site

$150K - $200K/yr

In this capacity, the Software Engineer will leverage advances in data science to support ... Development experience with Kubernetes, Amazon Web Services (AWS), Microsoft Azure, or Google Cloud ...

Reflexive Concepts

Cloud Software Engineer III

Laurel, MD · On-site

$59.50 - $77.25/hr

Candidate will leverage advances in data science to support challenging analytic problems including ... ScyllaDB, Google Cloud Bigtable, Amazon DynamoDB, Azure Cosmos DB, Postgres, or equivalent ...

vetegrity

Senior Cloud Software Engineer

Annapolis Junction, MD · On-site

$61.25 - $79.75/hr

Leveraging advances in data science to support challenging analytic problems including information ... Experience with Claude Sonnet 4 * Ability to write code with dynamic prompts using OpenAI Chat ...

Power3 Solutions

Cloud Software Engineer L3

Laurel, MD

$200K - $275K/yr

Leveraging advances in data science to support challenging analytic problems including information ... Experience with Claude Sonnet 4 * Ability to write code with dynamic prompts using OpenAI Chat ...

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Google Chat Support information

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How much do google chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for google chat support in Baltimore, MD is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.17 per hour, depending on experience, location, and employer.

What is a Google Chat Support?

A Google Chat Support job involves assisting customers via Google Chat with troubleshooting, technical issues, or general inquiries. Support agents help users resolve problems, provide step-by-step guidance, and ensure a smooth experience with Google products or services. This role requires strong communication skills, problem-solving abilities, and knowledge of Google tools. Agents may assist individuals, businesses, or internal teams depending on the company's needs.

What are the typical daily responsibilities of a Google Chat Support team member?

As a Google Chat Support team member, your daily responsibilities will center around assisting customers via Google Chat by answering inquiries, troubleshooting issues, and providing clear solutions to users in real time. You will also update support tickets, document resolutions, and escalate more complex issues to technical or specialized teams as needed. Collaboration with colleagues and team leads is common to ensure consistent service levels and share best practices. Meeting customer satisfaction goals and maintaining professional, prompt communication are essential throughout your shifts. This role offers a dynamic and collaborative environment where you can develop your technical and interpersonal skills.

What are the key skills and qualifications needed to thrive in the Google Chat Support position, and why are they important?

To thrive as a Google Chat Support professional, you need strong customer service skills, problem-solving abilities, and experience with online communication tools, typically supported by a high school diploma or equivalent. Familiarity with Google Workspace, CRM systems, and ticketing platforms is often required, and certifications in customer support can be advantageous. Exceptional written communication, patience, and active listening are standout soft skills in this position. These competencies are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining high service standards in a digital support environment.

How do I join Google Chat Support?

To join Google Chat Support as a support agent, you typically need to apply through Google's career portal or partner programs, meet the required qualifications, and complete the application process. Relevant skills include customer service experience and familiarity with Google Workspace tools. Training and onboarding are provided after selection.

How do you become a Google Chat Support agent?

To become a Google Chat Support agent, candidates typically need customer service experience, strong communication skills, and familiarity with Google Workspace tools. Applying through Google's career portal and demonstrating problem-solving abilities are essential steps in the hiring process.

What job categories do people searching Google Chat Support jobs in Baltimore, MD look for?

The top searched job categories for Google Chat Support jobs in Baltimore, MD are:

Google Chat Support jobs near you
Infographic showing various Google Chat Support job openings in Baltimore, MD as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $53,835 per year, or $25.9 per hour.

Software Engineer

Laurel, MD

GRVTY
See more jobs at GRVTYexternal

$150K - $200K/yr

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Job description

What You'll be Owning

GRVTY is seeking a Software Engineer with a TS/SCI + Poly clearance (applicable to this customer) to join one of our top projects in Laurel, MD.

In this capacity, the Software Engineer will leverage advances in data science to support challenging analytic problems including information overload, discovery, attribution, tracking, and assessment. The Engineer will also develop an evolving suite of operational prototypes driven by state-of-the-art data science techniques for behavioral, geo-temporal, social, and content analysis against full-scale collection in robust, flexible, and multi-tenant cloud environments. One will also be responsible for researching to advance the science of machine learning and statistics in mission problems. 

Telework: Possible up to 2 days a week remote if tasking becomes available, but is not guaranteed.

What You Must Have

  • Active TS/SCI with Polygraph Clearance
  • A bachelor's degree in computer science or related discipline; an Associate's degree in computer science or related discipline and 2 years or programming experience or a High School diploma and 5 years of programming experience may be substituted for a bachelor's degree
  • At least 7 years of experience with Java, C++, or Python 
  • At least 5 years of experience designing and developing applications in a Windows or UNIX/Linux operating environment
  • At least 1 year of experience using database technologies such as Apache Accumulo, MongoDB, ScyllaDB, Google Cloud Bigtable, Amazon DynamoDB, Azure Cosmos DB, Postgres, or equivalent technologies
  • At least 1 year of experience using distributed batch- or stream-processing solutions such as Ray, Apache Spark, Apache Flink, Apache Beam, Databricks, cloud-native data-processing services, or equivalent technologies
  • At least 1 year of experience using distributed file or object storage systems such as HDFS, Amazon S3, Azure Data Lake Storage, Google Cloud Storage, or equivalent technologies
  • At least 1 year experience with requirements analysis and design for one (1) or more object-oriented systems 
  • Development experience with Kubernetes, Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Computing Services 
  • Required Skills: 
  • Minimum 1 year hands-on MLOps experience, including fine-tuning and operationalizing small ML models
  • Python
  • Python libraries (Pandas, NumPy, Scikit-learn, Matplotlib, Seaborn, Pytorch, Keras, spaCy, GLiNER)
  • Java
  • JavaScript
  • Angular
  • React
  • Docker
  • Kubernetes
  • AWS
  • Bash
  • Databases - Postgres, neo4j, click-house, accumulo, mongo-db, sql-lite, duckDB
  • Operating Systems - Linux (RHEL 8), Windows
  • Experience working with LLMs

What Would be Nice to Have

  • Experience with Claude Sonnet 4
  • Ability to write code with dynamic prompts using OpenAI Chat Completions API

Pay Range: At GRVTY, we understand that compensation is influenced by many factors-such as geographic location, federal contract labor categories, wage rates, prior experience, skillsets, education, and certifications. We're proud to offer a work environment that empowers our team to achieve a strong work-life balance. GRVTY provides competitive pay, comprehensive benefits, and meaningful opportunities for professional growth. Our benefits package is designed to support the well-being of our employees and their families, and includes coverage in areas such as healthcare, financial wellness, retirement planning, family assistance, continued education, and paid time off.

  • The pay range for this position is: $150,000.00 - $200,000.00

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