Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
East Hartford, CT · On-site
$64.50 - $82.25/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
East Hartford, CT · On-site
$64.50 - $82.25/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
... chat, e-mail, and other communications media. Principal Duties & Responsibilities * Provides reference service to students, faculty, staff, and the public individually or in groups tangible and ...
... chat, e-mail, and other communications media. Principal Duties & Responsibilities * Provides reference service to students, faculty, staff, and the public individually or in groups tangible and ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Monroe, CT · Hybrid
$16 - $21.50/hr
Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels. * The ability to consistently meet and exceed customer ...
Quick apply
Monroe, CT · Hybrid
$16 - $21.50/hr
Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels. * The ability to consistently meet and exceed customer ...
New Canaan, CT · On-site
$16 - $21.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...
Quick apply
New Canaan, CT · On-site
$16 - $21.75/hr
Medical
Dental
Vision
Life
Retirement
PTO
Summary The Customer Service Representative is the first point of contact for customers across multiple communication channels, including phone, email, SMS, web inquiries, and chat. This role is ...
Hartford, CT · On-site
Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...
Hartford, CT · On-site
Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...
Norwich, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Norwich, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Groton, CT · On-site
$51K - $68K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Groton, CT · On-site
$51K - $68K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
New Milford, CT · On-site
$53K - $71K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
New Milford, CT · On-site
$53K - $71K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Ansonia, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Ansonia, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Stafford Springs, CT · On-site
$53K - $71K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Stafford Springs, CT · On-site
$53K - $71K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Trumbull, CT · On-site
$50K - $67K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Trumbull, CT · On-site
$50K - $67K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Hartford, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Hartford, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Plainfield, CT · On-site
$49K - $66K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Plainfield, CT · On-site
$49K - $66K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Southington, CT · On-site
$52K - $70K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Southington, CT · On-site
$52K - $70K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Norwalk, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Norwalk, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
West Haven, CT · On-site
Medical
Dental
Vision
Life
PTO
Deliver effective research assistance in person, via chat, email, and phone, supporting users at all levels. * Conduct individualized research consultations tailored to the specific needs of students ...
West Haven, CT · On-site
Medical
Dental
Vision
Life
PTO
Deliver effective research assistance in person, via chat, email, and phone, supporting users at all levels. * Conduct individualized research consultations tailored to the specific needs of students ...
| Aspect | Chat Email | Customer Support Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications in communication or customer service | High school diploma or equivalent; customer service certifications beneficial |
| Work Environment | Remote or office-based; primarily digital communication platforms | Office or remote; phone, email, and live chat interactions |
| Industry Usage | Common in e-commerce, tech, and service industries | Widespread across retail, telecom, and service sectors |
| Search & Comparison Intent | Often searched for as a digital communication role | Compared for direct customer interaction roles |
Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.
For Chat Email jobs in Connecticut, the most frequently searched job titles are:
The top searched job categories for Chat Email jobs in Connecticut are:
$65.50 - $83.50/hr
Contractor
Re-posted 29 days ago
Genesys Cloud Architect
Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud.
Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs.
Ensures scalability, security, and platform best practices across voice and digital channels.
Provides technical oversight during build, testing, and deployment phases.
Indicative Skills
Genesys Cloud, IVR, routing, and digital channels.
Contact center architecture, cloud telephony, and CX analytics.
Experience integrating Genesys with CRM and backend systems using APIs.
Exposure to AI enabled CX features such as bots and agent assist.
Sourced by ZipRecruiter
Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.
It services
201 - 500 Employees
Edison, NJ, US
2005
