Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Quick apply
Hartford, CT · On-site
$65.50 - $83.50/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
East Hartford, CT · On-site
$64.50 - $82.25/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
East Hartford, CT · On-site
$64.50 - $82.25/hr
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. Works closely with business and technical teams to deliver scalable, reliable ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Monroe, CT · Hybrid
$16 - $21.50/hr
Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels. * The ability to consistently meet and exceed customer ...
Quick apply
Monroe, CT · Hybrid
$16 - $21.50/hr
Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels. * The ability to consistently meet and exceed customer ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Responsibilities : • Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. • Diagnose and ...
Bethany, CT · On-site
$80 - $100/hr
Provides technical services to architects, contractors, distributors, and other stakeholders via phone, chat, email, and site visits. Investigates and settles customer complaints, coordinates ...
Bethany, CT · On-site
$80 - $100/hr
Provides technical services to architects, contractors, distributors, and other stakeholders via phone, chat, email, and site visits. Investigates and settles customer complaints, coordinates ...
Groton, CT · On-site
$51K - $68K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Groton, CT · On-site
$51K - $68K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Norwich, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Norwich, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Stafford Springs, CT · On-site
$53K - $71K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Stafford Springs, CT · On-site
$53K - $71K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Trumbull, CT · On-site
$50K - $67K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Trumbull, CT · On-site
$50K - $67K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Norwalk, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Norwalk, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Hartford, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Hartford, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Southington, CT · On-site
$52K - $70K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Southington, CT · On-site
$52K - $70K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Ansonia, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
Ansonia, CT · On-site
$51K - $69K/yr
Strong verbal, written, and interpersonal communication skills, with the ability to interact with associates at all levels and resolve issues via chat, email, and in person * Working knowledge of ...
| Aspect | Chat Email | Customer Support Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications in communication or customer service | High school diploma or equivalent; customer service certifications beneficial |
| Work Environment | Remote or office-based; primarily digital communication platforms | Office or remote; phone, email, and live chat interactions |
| Industry Usage | Common in e-commerce, tech, and service industries | Widespread across retail, telecom, and service sectors |
| Search & Comparison Intent | Often searched for as a digital communication role | Compared for direct customer interaction roles |
Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.
The most popular types of Chat Email jobs in Connecticut are:
For Chat Email jobs in Connecticut, the most frequently searched job titles are:
The top searched job categories for Chat Email jobs in Connecticut are:
$65.50 - $83.50/hr
Contractor
Re-posted 4 days ago
Position: Genesys Cloud Architect
Location: Hartford, CT
Long Term Contract
Genesys Cloud Architect
Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions.
Leads architecture for omnichannel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security.
Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center platforms.
Key Skills:
Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM), cloud security.
Responsibilities
Solution architecture and technical design of the CX transformation on Genesys Cloud. Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs. Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.
Indicative Skills
Genesys Cloud, IVR, routing, and digital channels. Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI enabled CX features such as bots and agent assist.
