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Live Chat Manager Jobs in Connecticut (NOW HIRING)

Mitchell Subaru

Subaru BDC Call Center Consultant

Canton, CT · On-site

$15.50 - $20.75/hr

... live chat, incoming calls, email sales leads. * Makes sales appointments * Ability to explain product performance and benefits * Build strong rapport with customers * Work closely with management on ...

Executive Auto Group

BDC Agent

Wallingford, CT

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates ... Utilize CRM tracking system daily * Participate in team and process development sessions ...

Executive Auto Group

BDC Agent

Wallingford, CT · On-site

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates ... Utilize CRM tracking system daily * Participate in team and process development sessions ...

Executive Jeep Nissan

Automotive BDC Agent

North Haven, CT · On-site

$15 - $20/hr

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates ... Utilize CRM tracking system daily * Participate in team and process development sessions ...

Executive Jeep Nissan

Automotive BDC Agent

North Haven, CT · On-site

$15 - $20/hr

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates ... Utilize CRM tracking system daily * Participate in team and process development sessions ...

Executive Auto Group

Automotive BDC Agent

North Haven, CT · On-site

$15 - $20/hr

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates ... Utilize CRM tracking system daily * Participate in team and process development sessions ...

Executive Auto Group

Automotive BDC Agent

North Haven, CT · On-site

$15 - $20/hr

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates ... Utilize CRM tracking system daily * Participate in team and process development sessions ...

Legrand Group

Technical Support Manager

West Hartford, CT · On-site

$100 - $125/hr

This can include answering customers' technical questions by phone, e-mail, live chat, and Salesforce. * Manage the development and maintenance of the Wiremold Knowledge tool. Manage the development ...

Merritt Staffing - Stratford

Customer Support Rep

Monroe, CT · Hybrid

$16 - $21.50/hr

Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels. * The ability to consistently meet and exceed customer ...

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Live Chat Manager information

See Connecticut salary details

$21.9K

$58.4K

$97.5K

How much do live chat manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for live chat manager in Connecticut is $58,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $65,600.00 per year, depending on experience, location, and employer.

What is a live chat manager?

A Live Chat Manager oversees a company's live chat operations, ensuring customer inquiries are handled efficiently and professionally. They manage a team of chat agents, optimize workflows, and implement strategies to improve response times and customer satisfaction. Their role also involves analyzing chat performance metrics, training staff, and integrating chat tools with other support systems.

What are the typical daily responsibilities of a live chat manager?

A Live Chat Manager typically oversees a team of chat agents, monitors ongoing conversations, and ensures customers receive timely and accurate support. Their day often includes analyzing chat metrics to identify trends, holding coaching sessions with team members, updating chat scripts or FAQs, and collaborating with other departments like IT and marketing to resolve product issues. They may also handle escalated customer situations and coordinate training sessions to enhance team skills. This role requires balancing real-time supervision with long-term process improvements in a dynamic, customer-focused environment.

What are the key skills and qualifications needed to thrive in the live chat manager position, and why are they important?

To excel as a Live Chat Manager, you need experience in customer service, team leadership, and performance analytics, often supported by a relevant bachelor's degree or equivalent work experience. Familiarity with live chat software (such as Zendesk or LiveChat), CRM tools, and ticketing systems is highly valuable, as is knowledge of basic reporting and workflow management platforms. Outstanding communication, problem-solving, and coaching skills help you effectively manage agents and ensure seamless customer interactions. These skills are crucial for maintaining high customer satisfaction, optimizing team performance, and driving continuous improvement in a fast-paced digital support environment.

What are the most commonly searched types of Live Chat jobs in Connecticut?

The most popular types of Live Chat jobs in Connecticut are:

What are popular job titles related to Live Chat Manager jobs in Connecticut?

For Live Chat Manager jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Live Chat Manager jobs in Connecticut look for?

The top searched job categories for Live Chat Manager jobs in Connecticut are:

What cities in Connecticut are hiring for Live Chat Manager jobs?

Cities in Connecticut with the most Live Chat Manager job openings:

Live Chat Manager jobs near you

Business Development Coordinator Sales

Manhattan Motorcars Group

Westport, CT

Full-time

Medical, Dental, Retirement, PTO

Re-posted 18 days ago

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Manhattan Motorcars is an elite new and pre-owned retailer of Porsche, Bentley, Lamborghini, and Bugatti vehicles conveniently located in New York City, respected as one of the most successful luxury and performance automotive dealers in the world. We have unmatched sales and service continuously from 1995-Present. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Manhattan Motorcars has become known. 

At Manhattan Motorcars, we believe our employees are our greatest asset.  As such, we treat all employees with respect and appreciation for their contributions to the company.  Manhattan Motorcars is always looking for a qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships. 

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Health and wellness
  • Flexible Work Schedule
  • Saturday Lunches
  • Discounts on products and services

Responsibilities

  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen

Apply