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Chat Email Jobs (NOW HIRING)

Awardco

Director of Global Support

Lindon, UT · On-site

You'll step into a global support organization spanning chat, email, and phone, a modern Salesforce-based service stack, and an active mandate to raise the bar on responsiveness, resolution, and ...

Awardco

Director of Global Support

Lindon, UT

You'll step into a global support organization spanning chat, email, and phone, a modern Salesforce-based service stack, and an active mandate to raise the bar on responsiveness, resolution, and ...

Anveta

Genesys Developer

Washington, DC · On-site

Experience with Genesys Cloud digital channels (chat, email, messaging), bot/virtual agent integrations, and journey/engagement capabilities. * Experience with Genesys Cloud WEM (WFM/QM), recording ...

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OkWhen

Customer Experience Coordinator

Atlanta, GA · On-site

$17.25 - $22.50/hr

Deliver real time technical assistance via chat, email, and video during business hours and live events. * Troubleshoot platform issues and escalate to technical or product teams when needed.

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Chat Email information

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$71.5K

$102.7K

$145.5K

How much do chat email jobs pay per year?

As of Jun 25, 2026, the average yearly pay for chat email in the United States is $102,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,000.00 and $125,000.00 per year, depending on experience, location, and employer.

What is the difference between Chat Email vs Customer Support Representative?

AspectChat EmailCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentRemote or office-based; primarily digital communication platformsOffice or remote; phone, email, and live chat interactions
Industry UsageCommon in e-commerce, tech, and service industriesWidespread across retail, telecom, and service sectors
Search & Comparison IntentOften searched for as a digital communication roleCompared for direct customer interaction roles

Chat Email roles focus on digital communication via chat and email platforms, often requiring strong written skills and familiarity with online tools. Customer Support Representatives handle a broader range of customer interactions, including phone and in-person support. Both roles are vital in customer service, but Chat Email positions are more specialized in online communication channels.

What are some common challenges faced by Chat Email Support Specialists, and how can they be addressed?

Chat Email Support Specialists often encounter challenges such as managing high volumes of customer inquiries, handling difficult or frustrated customers, and maintaining a consistent tone across written communications. To address these, it's important to develop strong time management skills, become proficient with help desk software, and follow established communication guidelines. Regular feedback from supervisors and collaboration with team members can also help improve performance and ensure a positive customer experience.

What are Chat Email jobs?

Chat Email jobs involve handling customer communications through both chat and email platforms. Employees in these roles respond to customer inquiries, resolve issues, and provide information or support efficiently in written form. These positions require strong written communication skills, attention to detail, and the ability to multitask using different digital tools. Chat Email jobs are common in customer service, technical support, and e-commerce industries, allowing businesses to assist customers quickly and effectively online.

What are the key skills and qualifications needed to thrive as a Chat Email Support Specialist, and why are they important?

To thrive as a Chat Email Support Specialist, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, attention to detail, and the ability to multitask are standout soft skills in this role. These skills ensure efficient, accurate, and customer-focused support, which is vital for maintaining client satisfaction and brand reputation.
More about Chat Email jobs
What cities are hiring for Chat Email jobs? Cities with the most Chat Email job openings:
What are the most commonly searched types of Chat Email jobs? The most popular types of Chat Email jobs are:
What states have the most Chat Email jobs? States with the most job openings for Chat Email jobs include:
What job categories do people searching Chat Email jobs look for? The top searched job categories for Chat Email jobs are:
Chat Email jobs near you
Infographic showing various Chat Email job openings in the United States as of June 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,749 per year, or $49.4 per hour.
Customer Support Rep (Chat, Text, Calls) - Part-Time $19/hr

Customer Support Rep (Chat, Text, Calls) - Part-Time $19/hr

Milan Laser Hair Removal

Omaha, NE • On-site

$22 - $24/hr

Other

Posted 24 days ago

Milan Laser Hair Removal rating

7.0

Company rating: 7.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

3rd of 39 rated hair and beauty

Job description

Omaha, Nebraska • In-Person • Part-Time
Now Starting at $19.00 per hour - Recently Increased Base Pay!
Who We Are
Not your average call center-that's the Milan difference.
Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 39 states and continued growth, we're expanding quickly-and our call center is the engine that drives it all.
This is a high-energy, team-first environment where people support each other, celebrate wins, and take pride in creating great client experiences. You'll be surrounded by people who work hard, move fast, and genuinely enjoy what they do.
This role is the launching point for your Milan career. You'll gain hands-on experience, learn the business from the inside out, and build a strong foundation for growth into:
  • A full-time Client Coordinator (inbound sales) role
  • Higher-earning, performance-based positions
  • Opportunities across Milan's corporate and field teams
About the Role
This is where the client experience comes to life.
As a Part-Time Client Services team member, you'll support clients across the country through inbound calls, email, chat, and text. You'll help schedule appointments, answer questions about their hair-free journey, resolve account needs, and assist new callers exploring a consultation.
Every interaction matters-you'll create experiences that feel clear, helpful, and personal.
This role is fast-paced and high-volume. You'll balance accuracy, efficiency, and strong service while delivering consistent experiences that reflect Milan's standards.
Compensation
  • Base Pay: $19.00 per hour
  • Additional earnings through hourly differentials and commission
  • Top performers earn $22-$24/hour total
Schedule
  • 16-24 hours per week
  • 4-5 hour shifts
  • Morning, evening, and weekend availability required
Business Hours:
  • Monday-Thursday: 7:30 AM - 8:00 PM
  • Friday-Saturday: 7:00 AM - 8:00 PM
  • Sunday: 8:00 AM - 6:30 PM
Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available and part-time team members are encouraged to apply.
What You'll Do
Client Support & Experience
  • Respond to inbound calls, emails, texts, and chat from current clients
  • Support appointment scheduling and assist with account questions
  • Deliver empathetic, confident, solutions-focused service
  • Assist inbound leads and help guide them toward booking consultations
Operational Excellence
  • Follow standard processes and scripting to ensure consistency
  • Accurately document all client interactions
  • Manage multiple conversations and systems at once
Performance & Team Environment
  • Meet productivity and customer service expectations
  • Participate in coaching, feedback, and development conversations
  • Support team initiatives and continuous improvements
What You Bring
Minimum Requirements
  • High school diploma or equivalent
  • 1+ year of customer service experience in a fast-paced environment
  • Ability to multitask across phone, email, and chat
  • Strong written and verbal communication skills
  • Typing speed of at least 60 WPM
  • Proven reliability, professionalism, and strong attendance
  • Ability to handle sensitive information with confidentiality
  • Comfort working in a structured, metric-driven environment
Preferred Experience
  • Call center experience
  • Multi-channel customer support (phone, chat, email)
  • Appointment scheduling or similar workflows
Behavioral Strengths
  • Customer Obsessed: Creates positive, supportive client experiences
  • Drive for Results: Takes ownership and meets expectations
  • Coachable: Open to feedback and eager to grow
  • Calm Under Pressure: Thrives in high-volume environments
  • Collaborative: Communicates clearly and supports the team
Availability Requirements
  • 16-24 hours per week
  • Must be able to work morning or evening shifts
  • Weekend availability required

Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available.
Equal Opportunity Employer.
#INDCC1

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