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Text Chat Jobs (NOW HIRING)

Centerstone

Statewide Chat/Text Crisis Specialist

Alton, IL · On-site

$20.05 - $28.10/hr

Answer crisis contacts via Zoom contact center or the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs. * Conduct follow-up ...

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How much do text chat jobs pay per year?

As of Jun 8, 2026, the average yearly pay for text chat in the United States is $72,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $83,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

What is a Text Chat job?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

More about Text Chat jobs
What cities are hiring for Text Chat jobs? Cities with the most Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Text Chat jobs? States with the most job openings for Text Chat jobs include:
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Text Chat jobs near you
Infographic showing various Text Chat job openings in the United States as of May 2026, with employment types broken down into 7% Locum Tenens, 79% Full Time, 5% Part Time, and 9% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $72,781 per year, or $35 per hour.
988 Text/Chat Contact Specialist - Full Time

988 Text/Chat Contact Specialist - Full Time

Contra Costa Crisis Center

Walnut Creek, CA

$25 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description


988 Contact Specialist (Text/Chat)

Location: Walnut Creek, CA - On-site, Full-time

Compensation Range: $25-28/hour, Non-Exempt

Opportunities for pay increase following successful completion of training and tenure milestones.


Full Time Shifts Available:

Evening, Night, Overnight/Graveyard

The 988 Text/Chat Contact Specialist primary responsibility is to respond to text/chat as assigned by the Shift Supervisor and/or Center Manager


About Contra Costa Crisis Center The Contra Costa Crisis Center strengthens our community by providing 24/7 services that prevent and reduce the impact of crisis. Through 988, 211, Grief Services, and coordinated partnerships with health and behavioral health systems, we connect people in need to compassionate care and life-saving support every day.


Position Summary The 988 Chat/Text Contact Specialist responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA.


Key Responsibilities Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. Maintain accurate, timely documentation and uphold confidentiality standards. Respond to after-hours community lines as assigned. Build rapport with callers while maintaining professional boundaries. Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. Communicate effectively and compassionately with text/chat contacts, staff and volunteers. Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). Support and coach volunteer crisis counselors from a multicultural and inclusive perspective.


Required Qualifications Commitment to working within Contra Costa Crisis Center's Code of Ethics and organizational policies. Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. Proficiency with computers, databases, and online communication tools. Demonstrated personal accountability, emotional maturity, and team participation. Ability to apply the structure of a call/text/chat including transitional phrases Ability to direct clients to appropriate resources. Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting.


Strongly Preferred Bachelor's degree in psychology, social welfare, counseling, or related field. Spanish language fluency (spoken and written). Flexible schedule with evening, weekend, and holiday availability.


Compensation & Benefits Hourly Rate Range: $25-28/hour. Opportunities for pay increase following successful completion of training and tenure milestones. Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan.


Equal Employment Opportunity Statement Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community.


To Apply Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.


Apply