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Text Chat Jobs in Michigan (NOW HIRING)

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See Michigan salary details

$24.8K

$63.4K

$103.7K

How much do text chat jobs pay per year?

As of May 28, 2026, the average yearly pay for text chat in Michigan is $63,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $72,800.00 per year, depending on experience, location, and employer.

What is a Text Chat job?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the key skills and qualifications needed to thrive in the Text Chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

What does a typical workday look like for a Text Chat agent?

As a Text Chat agent, your day primarily involves responding to customer inquiries through online chat platforms, helping them with questions about products, troubleshooting issues, or guiding them through processes. You'll usually work as part of a support or service team, collaborating with other agents and supervisors to resolve complex problems or escalate inquiries when necessary. While the job is fast-paced, it is often remote or office-based with set shifts, providing a structured work environment. This role offers opportunities to develop communication and problem-solving skills, which can open doors to supervisory or specialized support positions in customer service.
More about Text Chat jobs
What are the most commonly searched types of Text Chat jobs in Michigan? The most popular types of Text Chat jobs in Michigan are:
What are popular job titles related to Text Chat jobs in Michigan? For Text Chat jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Text Chat jobs in Michigan look for? The top searched job categories for Text Chat jobs in Michigan are:
What cities in Michigan are hiring for Text Chat jobs? Cities in Michigan with the most Text Chat job openings:
Text Chat jobs near you
Customer Support Representative (part-time)

Customer Support Representative (part-time)

Ash & Erie

Detroit, MI

$15.50 - $20/hr

Part-time

Posted 3 days ago

Job description

We're Ash & Erie, the first major brand for shorter men. We're a small team based in downtown Detroit and dedicated to helping men 5'8" and below look and feel their best. It goes beyond shirts, pants, patterns, and even fit.

It's the feeling of confidence knowing that there's an entire brand that believes your height is perfect. We're searching for a strong communicator who loves to help people. We pride ourselves in offering the best possible shopping experience, clothes, and fit, and you will be a crucial part of fulfilling that promise.

WHAT YOU'LL DO: Be a resource for customers to learn more about our clothes, fit, and style. Assist customers with exchanges, returns, and anything else they need to ensure a positive shopping experience. Communicate with customers through email, live chat, and phone calls in a fast-paced manner.

Creatively problem solve and do whatever it takes to deliver the best possible customer experience! THIS MIGHT DESCRIBE YOU: You enjoy speaking with and all kinds of people! Passionate about product knowledge and delivering a great experience.

Comfortable speaking with customers through any medium, including in-person, email, text, chat, and phone calls. Excellent written and oral communication skills. Highly organized and strong attention to detail.

Ability to problem-solve and think on your feet. Ability to stay calm in stressful situations. Genuinely excited to work together and solve problems, even if it's outside of your role.

Excited to work with a small, startup environment. Familiarity with customer support and ecommerce software like Shopify and Zendesk is a plus. This is a part-time, hourly, remote position with an average expectation of 5-15 hours per week to start.

If it sounds like a good fit (pun intended!), we would love to hear from you! Please click here to apply. #J-18808-Ljbffr

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