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Text Chat Jobs in Michigan (NOW HIRING)

Adventure Credit Union

Contact Center Agent I

Dewitt, MI

$13.50 - $18.50/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit services. * Products and account information. * The operation, benefits, and access of several digital ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit services. * Products and account information. * The operation, benefits, and access of several digital ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit services. * Products and account information. * The operation, benefits, and access of several digital ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit services. * Products and account information. * The operation, benefits, and access of several digital ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit services. * Products and account information. * The operation, benefits, and access of several digital ...

Hub Group

Local CDL-A Truck Driver

Charlotte, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Marcellus, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Lawton, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Watervliet, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Kalamazoo, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Wayland, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

South Haven, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Bangor, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Coloma, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Kalamazoo, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Wyoming, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Quincy, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Kalamazoo, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

Hub Group

Local CDL-A Truck Driver

Edwardsburg, MI · On-site

$78K/yr

Employee Assistance Program (EAP) provides a confidential resource available over text/chat/video to employees and household members to help with navigating life's challenges * Supplemental insurance ...

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Showing results 1-20

All JobsText Chat JobsText Chat Jobs in Michigan

Text Chat information

See Michigan salary details

$24.8K

$63.4K

$103.7K

How much do text chat jobs pay per year?

As of Jul 21, 2026, the average yearly pay for text chat in Michigan is $63,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $72,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Text Chat position, and why are they important?

To thrive as a Text Chat agent, you need excellent written communication skills, fast and accurate typing abilities, and a customer service mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and live chat platforms is typically required, with some employers providing in-house training or certifications. Outstanding candidates demonstrate attention to detail, patience, and the ability to multitask efficiently in a fast-paced environment. These skills are essential to ensure clear, helpful, and timely responses that enhance customer satisfaction and support company goals.

What is a Text Chat job?

A Text Chat job involves communicating with customers or clients through text-based platforms like live chat, social media, or messaging apps. Responsibilities may include answering questions, resolving issues, providing support, or assisting with sales. This role requires strong typing skills, excellent written communication, and the ability to multitask. Many companies offer remote text chat positions, making it a popular option for those seeking flexible work.

What are the most commonly searched types of Text Chat jobs in Michigan? The most popular types of Text Chat jobs in Michigan are:
What are popular job titles related to Text Chat jobs in Michigan? For Text Chat jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Text Chat jobs in Michigan look for? The top searched job categories for Text Chat jobs in Michigan are:
What cities in Michigan are hiring for Text Chat jobs? Cities in Michigan with the most Text Chat job openings:
Text Chat jobs near you
Infographic showing various Text Chat job openings in Michigan as of July 2026, with employment types broken down into 61% Full Time, 8% Part Time, 1% Temporary, and 30% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $63,435 per year, or $30.5 per hour.
Contact Center Agent I

Contact Center Agent I

Adventure Credit Union

Grand Rapids, MI

$15.50 - $21.25/hr

Other

Posted 3 days ago

New

Job description

Description

Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a full time Contact Center Agent to the Adventure Team!

The primary purpose of this position is to provide superior member service while engaging with our membership through our in-bound Contact Center. The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a service culture consistent with the credit unions' mission, vision, core beliefs and goal of being a Trusted Financial Guide.

Responsibilities include, but not limited to:

  • Answers phone, text, chat and video banking inquiries from members regarding:
  • Loan and deposit services.
  • Products and account information.
  • The operation, benefits, and access of several digital features Adventure offers.
  • Troubleshoots inquiries and provides solutions for all accounts and services. Quotes interest rates, completes transfer requests, outgoing wire transfers, withdrawals, stop payments, etc. Orders checks, processes statement and check copy requests and properly assesses fees. Opens and redeems certificates of deposit, etc.
  • Actively uses Sales and Service skills to cross-sell credit union products and services by matching member needs to product benefits. Educates members on making the most effective use of services by explaining features and benefits.
  • Responsible for tracking cross sales and achieving set goals for Contact Center Agent.
  • Responsible for accuracy, follow-up and maintenance on all types of accounts using the core computer system. 
  • Records payments by phone requests, documents phone call and assesses appropriate fees.
  • Processes all address change forms and performs Address Analysis according to Red Flag Policy on all systems.
  • Is primary technical support for all for members and employees for Online Banking, BILLPAY, Multifactor issues and many other programs used by the staff at Adventure CU. 
  • Provides assistance by troubleshooting, researching and responding to member inquiries/concerns within authority. Approves and processes fee refunds.  
  • Processes return mail, assess appropriate fees and performs other side jobs as assigned. 
  • Understands and complies with all regulatory compliance polices. Follows established credit union policies and procedures.
  • Maintains a working knowledge of all Adventure Credit Union products and services.
  • Maintains the highest level of confidentiality to ensure all member information is protected and secure. Ensures that security procedures are followed.

Requirements

Job Requirements

  • High school diploma or equivalent.
  • One (1) to Three (3) years related experience in a customer/member service environment.
  • Strong sales skills.
  • Clearly, effectively and professionally communicate with coworkers, members, vendors and business partners, both verbally and in writing.
  • Strong understanding of online and mobile technologies.
  • Excellent typing and computer skills, including in-house email and core systems.
  • Bilingual is a plus!

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