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Remote Text Chat Jobs in Michigan (NOW HIRING)

Common Ground

Workforce Management Coordinator

Pontiac, MI · On-site +1

$53K - $62K/yr

You are comfortable working independently while supporting a fully remote, 24/7 crisis contact ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

All JobsRemote Text Chat JobsRemote Text Chat Jobs in Michigan

Remote Text Chat information

See Michigan salary details

$8

$24

$57

How much do remote text chat jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for remote text chat in Michigan is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.14 and $29.76 per hour, depending on experience, location, and employer.

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in Michigan? The most popular types of Text Chat jobs in Michigan are:
What are popular job titles related to Remote Text Chat jobs in Michigan? For Remote Text Chat jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Michigan look for? The top searched job categories for Remote Text Chat jobs in Michigan are:
What cities in Michigan are hiring for Remote Text Chat jobs? Cities in Michigan with the most Remote Text Chat job openings:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Michigan as of June 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution, with an average salary of $51,624 per year, or $24.8 per hour.

Workforce Management Coordinator

Common Ground

Pontiac, MI • On-site, Remote

$53K - $62K/yr

Full-time

PTO

Posted 9 days ago

Job description

Description
Position at Common Ground
Job Title: MiCAL Workforce Management Coordinator
Schedule: Full-Time, Monday - Friday, 8:00 am - 4:00 pm
Wage: $53,000 - $62,000 annually
About You
The ideal MiCAL Workforce Management Coordinator is analytical, detail-oriented, and thrives in a fast-paced environment where priorities can shift quickly. You enjoy solving complex staffing challenges, using data to drive decisions, and collaborating with leaders to ensure the right resources are in the right place at the right time. You are comfortable working independently while supporting a fully remote, 24/7 crisis contact center operation.
About Us
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
A Day in the Life
As the Workforce Management Coordinator, you will play a critical role in supporting the daily operations of the Michigan Integrated Crisis and Access Line (MiCAL). Your work will help ensure that individuals in crisis can connect with support when they need it most.
  • Build and manage staff schedules while monitoring real-time service levels and queue performance.
  • Make intra-day staffing adjustments and coordinate coverage for call-offs, PTO, and operational needs.
  • Develop staffing forecasts and workload projections to support daily operations and long-term planning.
  • Analyze workforce data and trends to improve efficiency and support budgeting, projects, and special initiatives.
  • Maintain workforce schedules, calendars, and staffing systems while coordinating trainings and non-contact activities.
  • Create and distribute workforce reports and provide guidance to leaders and staff on WFM processes and schedules.
  • Troubleshoot workforce management and scheduling system issues while partnering with leadership and vendors on resolutions.
  • Support a collaborative, mission-driven environment through effective communication, confidentiality, and special project support.

What You Need to Apply
  • Permanent year-round Michigan residency (required)
  • Bachelor's degree or an equivalent combination of education and work experience.
  • Previous experience with workforce planning using workforce management software (required)
  • Ability to interpret workforce data and apply insights to operational decision-making.
  • Experience with NiCE Workforce Management software (highly preferred)
  • Experience using forecasting tools and methodologies (highly preferred)
  • Familiarity with call center technologies and reporting (preferred)
  • Advanced computer skills and proficiency including Microsoft Excel and spreadsheet analysis (required)
  • Ability to work independently and collaboratively in a virtual environment.
  • At-home high-speed internet meeting minimum requirements and a private, distraction-free home office (required)

What Makes Us Different
  • Mission-driven, nonprofit organization dedicated to supporting individuals in crisis.
  • Opportunity to make a direct impact on the delivery of behavioral health services across Michigan.
  • Fully remote work environment with a collaborative and supportive leadership team.
  • Opportunity to shape and improve workforce planning strategies for a growing statewide program.
  • Professional growth and development opportunities.
  • A culture that values innovation, teamwork, and mental and behavioral health support for all.

For your hard work
  • Generous Paid Time Off
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages

Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
Find out more at https://commongroundhelps.org

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