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Remote Text Chat Jobs in Michigan (NOW HIRING)

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

... remote helping individuals in crisis. If you are self-disciplined to work from home and wish to ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

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Remote Text Chat information

See Michigan salary details

$8

$24

$57

How much do remote text chat jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote text chat in Michigan is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.14 and $29.76 per hour, depending on experience, location, and employer.

What is a Remote Text Chat job?

A Remote Text Chat job involves communicating with customers or clients via online chat platforms to provide support, answer questions, or assist with sales, all while working from a remote location. These roles typically require good written communication skills, a reliable internet connection, and the ability to multitask efficiently. Remote text chat agents may work for customer service departments, technical support teams, or as online moderators. The job usually offers flexible hours and can be performed from home or any location with internet access.

What is the difference between Remote Text Chat vs Remote Customer Support Representative?

AspectRemote Text ChatRemote Customer Support Representative
Primary RoleEngages with customers via live text chat to resolve inquiriesHandles customer issues through various channels, including chat, phone, and email
Required SkillsExcellent written communication, quick typing, problem-solvingStrong communication skills, product knowledge, multi-channel support
Work EnvironmentPrimarily online, computer-based, remoteRemote or on-site, depending on employer, multi-channel tools
Common CertificationsCustomer service certifications, typing speed testsCustomer service certifications, product-specific training

Remote Text Chat focuses solely on live written communication with customers, often requiring quick typing and problem-solving skills. In contrast, Remote Customer Support Representatives may handle multiple communication channels, including chat, phone, and email, providing a broader support experience. Both roles are remote-friendly and require strong communication skills, but the scope and interaction methods differ.

What are some common challenges faced by remote text chat agents, and how can they be overcome?

Remote text chat agents often encounter challenges such as managing multiple conversations simultaneously, maintaining clear and friendly communication without visual cues, and remaining focused despite home-based distractions. To overcome these, agents can develop strong multitasking skills, use templates or knowledge bases for quick responses, and set up a dedicated workspace to minimize interruptions. Regular team meetings and ongoing training also help agents stay updated and connected with their team, ensuring high-quality customer service.

What are the key skills and qualifications needed to thrive as a Remote Text Chat Support Agent, and why are they important?

To thrive as a Remote Text Chat Support Agent, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer service platforms, live chat software, and ticketing systems like Zendesk or LiveChat is typically required. Strong problem-solving abilities, patience, and the ability to multitask make someone stand out in this position. These skills ensure efficient, clear support and positive customer experiences in a digital environment.
What are the most commonly searched types of Text Chat jobs in Michigan? The most popular types of Text Chat jobs in Michigan are:
What are popular job titles related to Remote Text Chat jobs in Michigan? For Remote Text Chat jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat jobs in Michigan look for? The top searched job categories for Remote Text Chat jobs in Michigan are:
What cities in Michigan are hiring for Remote Text Chat jobs? Cities in Michigan with the most Remote Text Chat job openings:
Remote Text Chat jobs near you
Infographic showing various Remote Text Chat job openings in Michigan as of July 2026, with employment types broken down into 61% Full Time, 8% Part Time, 1% Temporary, and 30% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $51,624 per year, or $24.8 per hour.
MiCAL 988 Crisis Specialist

MiCAL 988 Crisis Specialist

Common Ground

Pontiac, MI • On-site, Remote

$21/hr

Full-time

PTO

Re-posted 3 days ago

Job description

Description
Position at Common Ground
Job Title: MiCAL 988 Crisis Specialist
Base Pay: $21 hourly + shift differentials
Full and Part-Time Shifts Available
About you:
The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
  • Provide crisis support to 988 callers
  • Login to helpline applications
  • Respond to incoming calls of varying crisis nature
  • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
  • Employ de-escalation techniques to assist callers in crisis
  • Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
  • Coordinate with EMS or police to complete active rescue as needed
  • Document each encounter while in-call
  • Conduct follow-up calls to ensure successful access to services
  • Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
  • Maintain high level confidentiality while performing all duties
  • Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed

What you need to apply
  • High School Diploma or GED equivalent
  • Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space

What makes us different
  • Non-Profit mission-driven, person-focused environment
  • 100-hour Crisis Intervention training
  • Opportunity for professional growth
  • Team oriented environment
  • An organizational culture of mental and behavioral health support for all

For your hard work
  • Generous Paid Time Off
  • Shift premiums
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages

Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
See full job description here: https://cghelps.sharepoint.com/:b:/s/HRJobDescriptions/EfJQFHrqB5FKrOmeen9UgV0BByXn321COkcQC58D4NVBIw?e=vcFkgH
Find out more at https://commongroundhelps.org

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