ZipRecruiter

Log In

2

Remote Technical Support Analyst Remote Jobs in Michigan

CSAA

In this role, you will partner with technical and business teams to onboard new source systems and ... Support platform modernization and data enablement initiatives , including adopting cloud-based ...

Aquent

EV Technical service Agent

Warren, MI · On-site +1

$23 - $26/hr

... and remote troubleshooting support for advanced energy charging equipment. Your efforts will ... Computer skills to develop, maintain, and analyze data. * Demonstrated ability to learn new ...

FastTek

EV Technical service Agent

Warren, MI · Remote

... and remote troubleshooting customer calls of Energy Home charging equipment to support with ... Computer skills to develop, maintain, and analyze data * Demonstrated ability to learn new ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · Remote

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Pyrovio

Ecosys Technical Specialist

Ann Arbor, MI · On-site +1

Provide technical support to end-users and administrators. * Troubleshoot and resolve technical ... Remote Benefits: * Competitive salary * Comprehensive benefits package * Professional development ...

Dykema

Litigation Project Analyst

Lansing, MI · On-site +1

... support consistent, defensible workflows in accordance with firm protocols and client expectations. The Litigation Project Analyst position is fully remote and open to our offices in Michigan ...

Dykema

Litigation Project Analyst

Detroit, MI · On-site +1

... support consistent, defensible workflows in accordance with firm protocols and client expectations. The Litigation Project Analyst position is fully remote and open to our offices in Michigan ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Michigan

Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Michigan? The most popular types of Technical Support Analyst Remote jobs in Michigan are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Michigan? For Remote Technical Support Analyst Remote jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Michigan look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Michigan are:
What cities in Michigan are hiring for Remote Technical Support Analyst Remote jobs? Cities in Michigan with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Remote Support Specialist

Remote Support Specialist

Trane Technologies plc

Grand Rapids, MI • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 297 frontline employees who took The Breakroom Quiz

113th of 536 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
RSS On Demand Role - Digital Services
Purpose:
Essential functions, qualifications, responsibilities, operational practices, and strategic aims for the Remote Support Specialist (RSS) On Demand role within the Digital Services Team.
I. Essential Functions
  • Digital Services Team Participation: Active contributor to the Digital Services Team, delivering remote support across the assigned region.
  • Customer Interaction: Facilitates professional phone and email engagement with external customers and internal departments.
  • General Office Duties: Completes office tasks such as report writing, attending team meetings, and managing company email communications.
  • Remote Site Logins: Conducts remote access to customer sites for troubleshooting, technical support, and system adjustments to BAS.
  • Trane Cloud Review & Resolution: Investigates Trane Cloud issues, reviews solutions, and executes recommended fixes where possible.
  • System Optimization & ECM Identification: Identifies opportunities for Energy Conservation Measures (ECMs), HVAC system upgrades, and system changes. Collaborate with Intelligent Services Engineers and Account Managers.
  • Service Contract Fulfillment: Completes building tasks for service agreement customers remotely when applicable.
  • Collaboration: Works closely with Account Managers, Project Managers, Account Engineers, field technicians, and customers to develop and evaluate solutions.
  • Proactive Communication: Consistently communicates with customers regarding system performance and recommendations.
  • Project Analysis: Applies expertise in controls and industry standards to analyze building automation projects.
  • Reporting: Delivers written reports detailing building metrics, recommendations, trouble logs, and observations to customers and internal teams.

II. Qualifications & Experience
  • Technical Knowledge: Comprehensive understanding of Building Automation Systems and HVAC equipment systems.
  • Computer Proficiency: Skilled in technical report writing, advanced computer navigation, and proficient in Microsoft Teams, Word, Excel, PowerPoint, and Outlook.
  • Database and Networking: Solid grasp of database management, IP networking, and BAS protocols such as BACnet, Lon Talk, and Modbus.
  • Problem Solving: Capable of resolving practical issues and adapting to non-standardized situations.
  • Communication: Exceptional verbal and written communication skills.
  • Customer Service: Demonstrates commitment to superior service for internal and external customers.
  • Collaboration: Effective teamwork, customer service, communication, and problem-solving capabilities.

III. Core Regional Responsibilities
1. Remote Technical Support & Triage
  • Operates as part of an On-Demand/Immediate Response Team. Is dedicated to a primary support area to resolve issues remotely for eligible customers.
  • Troubleshoots BAS systems and HVAC controls remotely.
  • Validates connectivity via Salesforce and Trane Connect.
  • Provides operational guidance and quick fixes.
  • Escalates complex issues to advanced support teams.

2. Customer Intake & Case Management
  • Regionalized Access: Accepts case management requests directly from Resource Coordinators for "connected" customers that are authorized to work directly with the RSS On Demand team. Intake for these customers is handled through established Resource Coordinator and RSS contacts.
  • Conducts structured intake procedures using Salesforce (when applicable), or regional case management methods, to verify agreement status and connectivity.
  • Verifies support status (warranty, billable, other) and documents cases accordingly.
  • Notify Account Managers of opportunities through Tech Lead submissions.

3. Digital Enablement & System Optimization
  • Supports regional platforms such as Trane Cloud, Cloud BMS, CMSA, CBSA, BBAI, and Intelligent Services.
  • Reviews building performance; implements system patches and ECMs when appropriate.
  • Conducts offset calibration and zone mapping for autonomous control systems.

4. Team Collaboration & Coverage
  • Plans regional coverage for holidays and absences based on localized needs.
  • Engages in cross-training, cross-regional dispatch, and recurring team meetings to ensure consistent service levels.
  • Collaborates with Resource Coordinators and regional service managers to align case management and intake practices.

IV. Strategic Regional Goals
  • Promote a "remote resolution first" approach to enhance efficiency and support the field technician scheduling workload.
  • Improve customer outcomes and increase service revenue through expanded remote resolution capabilities.
  • Support digital transformation initiatives within the region, prioritizing remote service delivery and building performance optimization.
  • Enhance accessibility to RSS On Demand services for qualified direct-access customers via Resource Coordinators, increasing overall regional responsiveness.

Annual Base Salary Range or Hourly Base Pay Range:
$23.80 - $43.85
Compensation Type:
Hourly
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

View All Trane Technologies Jobs

Apply