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Remote Technical Support Analyst Remote Jobs in Rochester, MI

FastTek

EV Technical service Agent

Warren, MI · Remote

... and remote troubleshooting customer calls of Energy Home charging equipment to support with ... Computer skills to develop, maintain, and analyze data * Demonstrated ability to learn new ...

Dykema

Litigation Project Analyst

Detroit, MI · On-site +1

... support consistent, defensible workflows in accordance with firm protocols and client expectations. The Litigation Project Analyst position is fully remote and open to our offices in Michigan ...

KEYENCE

Field Application Engineer

Novi, MI · On-site +1

$54K - $81K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Brightwing

Dealer Auditor-Remote

Auburn Hills, MI · Remote

$35 - $40/hr

The role will support the Dealer Audit organization in planning, executing, and reporting audit ... analysis, recommending corrective actions, and identifying opportunities to improve internal and ...

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Remote Technical Support Analyst Remote information

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$40

How much do remote technical support analyst remote jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote technical support analyst remote in Rochester, MI is $25.35, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $28.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Rochester, MI? For Remote Technical Support Analyst Remote jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Rochester, MI look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Technical Support Analyst Remote jobs? Cities near Rochester, MI with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Business Analyst | Remote | W2

Business Analyst | Remote | W2

Stellent IT LLC

Detroit, MI • Remote

Contractor

Posted 13 days ago

Job description

Hi,
We have urgent role of Business Analyst | Remote. Please revert if you are interested in applying for this position.
Title: Business Analyst
Location: Detroit, MI (remote)
Type: W2 Contract
Detroit metro area consultants only
Must Have Skills:
UAT Testing skills
SIT Testing skills
bachelor's degree
Gas or Energy background
Position is Remote but Will need to come onsite to Detroit, Mi potentially once a month on average more in the initial 4 - 5 months and it would reduce in the middle months (Build Phase) and again might increase during SIT/ UAT and Deployment. Expenses etc. would be covered by Client.
The Functional Business Analyst will support the Functional Lead and Consultant in executing key project activities, ensuring smooth requirements gathering, solution design, testing, and deployment for IFS MWM. This role will work closely with business stakeholders, IT teams, and vendors to drive project success.
Duties:
Assist in functional delivery across Electric Field Operations, Meter Reading, and Revenue Management Protection for IFS MWM.
Support the development and maintenance of a Requirements Traceability Matrix (RTM).
Conduct fit/gap analysis to assess system capabilities and recommend enhancements.
Collaborate with MWM Developers to define and implement functional solutions.
Support creation and management of user stories to align business and system requirements.
Support material preparation for workshops and iterative design, build, and test cycles.
Support System Integration Testing (SIT), User Acceptance Testing (UAT), and
Deployment activities.
Coordinate with business stakeholders, PMO, IT teams, and vendors to ensure project milestones are met.
Provide functional expertise and documentation support while tracking progress against project timelines.

Avnish Rao

Technical Recruiter

3213351706

avnish@Stellentit.com

Stellent IT logo

About Stellent IT

Sourced by ZipRecruiter

Stellent IT, based in St Augustine, Florida, USA, is a renowned company in the IT sector whose primary focus is providing top-tier IT consulting and staffing services. Stellent IT's expertise lies not just in fulfilling IT staffing needs but in offering comprehensive technological solutions that enhance and drive business performance. Despite the limited information about their founding history, the company has earned a name for itself in the IT industry due to its commitment to quality and consistent delivery. With a mission centered around helping businesses efficiently navigate the IT landscape by providing strategic technology-inspired solutions, Stellent IT prides itself as a leader in its field.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

St Augustine, FL, US

Social media

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