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Remote Technical Support Analyst Remote Jobs in Columbus, OH

... remote connections, and overall computer set-up. As an IT Support Analyst you would play an ... Have 2+ years of experience in a technical support or customer service environment supporting Mac ...

New

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... analytics Technical Proficiency: • Leverage the chat tooling and ticketing platform effectively • Provide high-quality end-user technical support related to enterprise software and hardware • ...

Provide analysis and troubleshooting for complex technical problems related to operations, service ... Provide eyes and hands for our remote network team. * Roll out new IT equipment (computers ...

Provide analysis and troubleshooting for complex technical problems related to operations, service ... Provide eyes and hands for our remote network team. * Roll out new IT equipment (computers ...

... trends with Analysts to track and resolve current and future problems. 8. Provides technical support to corporate associates via email and other means of communication. 9. Obtains increased ...

... trends with Analysts to track and resolve current and future problems. 8. Provides technical support to corporate associates via email and other means of communication. 9. Obtains increased ...

IT Support Analyst

Columbus, OH · On-site

$42.93 - $58/hr

... remote connections, and overall computer set-up. As an IT Support Analyst you would play an ... Have 2+ years of experience in a technical support or customer service environment supporting Mac ...

New

Deliver remote technical support as needed * Prepare accurate service reports and expense ... Experience servicing analytical instrumentation (OES, ICP, XRF) * Background in physics or ...

Sr Financial Analyst-REMOTE

Columbus, OH · On-site +1

$82K - $102K/yr

Support managers with P&L management of both US and Canada retail. * Ongoing Business Insights ... Analyze trends, identify risks and opportunities, and provide recommendations to drive business ...

Sr. Business Analyst - Remote

Alexandria, OH · On-site +1

$86K - $112K/yr

Supports one or more highly complex business processes, requiring design or integration of ... Excellent documentation skills, including technical writing. * Exceptional analytical and ...

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How much do remote technical support analyst remote jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote technical support analyst remote in Columbus, OH is $26.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Columbus, OH? The most popular types of Technical Support Analyst Remote jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Technical Support Analyst Remote jobs? Cities near Columbus, OH with the most Remote Technical Support Analyst Remote job openings:

Senior Commercial Insurance Analyst - Remote

CSAA

Delaware, OH • Remote

$83K - $110K/yr

Full-time

Retirement

Posted 2 days ago


Job description

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Senior Commercial Insurance Analyst - Remote

Requisition Number

R7696 Senior Commercial Insurance Analyst - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today's way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We're looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We're excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

We are actively hiring for a Senior Commercial Insurance Analyst - Remote!

Your Role:

As a Senior Commercial Insurance Analyst, you will support the overall business strategy by performing analysis to provide data informed decisions. You will formulate solutions and recommendations to complex business problems or processes. You will utilize your insurance knowledge and analytic methods and technical skills to extract actionable insights to inform business strategy and provide valuable risk management recommendations. You will play a crucial role in shaping the data foundation and fostering a robust data focused culture.

You will participate in and may lead large cross-functional projects. You will provide guidance, mentorship and training to develop lower-level associates, with accountability for team success.

Your Work:

  • Performs complex data analysis for commercial insurance related to overall business objectives. Research includes enlisting the collaboration of different departments and gaining their support on findings and action plan.

  • Types of analyses may range from, but not limited to, root cause, cost benefit, performance tracking, forecasting, and exploration, with a strong focus on generating actionable insights.

  • Applies knowledge gained from involvement in broader issues to make recommendations for procedure development and analysis needed for securing desired solution.

  • Consults with client group to identify and scope business needs and issues. Determines course of action, timeline and necessary participants. Prepares findings and recommendations for clients and presents to senior leaders.

  • Partners closely with IT partners to provide business definitions and data architectural inputs, perform User Acceptance Testing on digital and data assets.

  • Creates and maintains key business intelligence artifacts, will be the owner and SME on the accuracy and logic.

Required Experience, Education and Skills

  • 6+ years of directly related analytical experience in a related industry required.

  • Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience.

  • Superior research, statistical, analytical, data processing and mathematical skills with ability to structure and conduct analyses.

  • Ability to make effective formal presentations.

  • Strong oral and written communication skills.

  • Experience in Microsoft Office Suite, SQL, Visual Basic, data visualization tools such as Power BI or Tableau, and various structured analysis and design techniques.

  • Knowledge of insurance, accounting and rate-making concepts.

  • Strong ability to independently solve technical challenges by leveraging online resources.

  • Ability to coach and mentor co-workers and give feedback as required by using effective interpersonal skills.

  • Ability to work in a fast-paced team environment.

What would make us excited about you?

  • Advanced degree in related field and/or CPCU designation.

  • Commercial insurance experience.

  • Working knowledge of R or Python.

  • Experience with automating repetitive tasks.

  • Adaptability and the capability of multi-tasking and strong time management.

  • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).

  • Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).

  • Travels as needed for role, including divisional / team meetings and other in-person meetings.

  • Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support longterm success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional inperson moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Mobilitas Insurance Group is an equal opportunity employer.

#LI-JH1

Knowledge, Skills and Abilities

Required:

  • Superior research, statistical, analytical, processing and mathematical skills with ability to structure and conduct analyses
  • Adaptability and the capability of multi-tasking and strong time management
  • Ability to make effective formal presentations
  • Strong oral and written communication skills
  • Ability to work in a team environment
  • Ability to coach and mentor co-workers and give feedback as required by using effective interpersonal skills
  • Superior knowledge of insurance, accounting and rate-making concepts
  • Proficiency in Microsoft Office Suite, SAS, SQL, Visual Basic and various structured analysis and design techniques.

Education, Work Experience, Licenses & Certifications

  • Required:
  • Bachelor's degree in mathematics, business, statistics, economics, computer science or equivalent combination of education and experience
  • 6+ years of analytical experience in related industry; multiple functions experience is preferred

Preferred:

  • Advanced degree in related field and/or CPCU designation
  • 0 - 2 years Leadership and mentoring experience
The national average salary range for this position is $110,700.00-$123,000.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $110,700.00-$147,500.00. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.This job posting will be unposted on Sat, 20 Jun 2026.