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Remote Technical Support Analyst Remote Jobs in Columbus, OH

City Barbeque, LLC

IT Support Analyst

Dublin, OH · On-site

$26 - $30/hr

This person will be working in our Support Center in Dublin as this is not a remote position. Send ... The IT Support Team provides primary and secondary technical support to City BBQ's restaurant and ...

City BBQ

IT Support Analyst

Dublin, OH

This person will be working in our Support Center in Dublin as this is not a remote position. Send ... The IT Support Team provides primary and secondary technical support to City BBQ's restaurant and ...

Demand.com

Marketing Analyst (Remote)

Columbus, OH · Remote

DemandFactor is seeking a focused and skilled Marketing Analyst. This position is fully remote, and shifts are available during EST through PST hours. The selected candidate will perform various ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

... analytics Technical Proficiency: • Leverage the chat tooling and ticketing platform effectively • Provide high-quality end-user technical support related to enterprise software and hardware • ...

SynergisticIT

Data Analyst (Remote)

Columbus, OH · On-site +1

... analysts/Data Scientists. We welcome candidates with all visas and citizens to apply. Recent ... Candidates who lack experience, have had a break in careers, lack technical competency, or are ...

Designer Brands

Sr Financial Analyst-REMOTE

Columbus, OH · On-site +1

$82.60K - $102.90K/yr

Support managers with P&L management of both US and Canada retail. * Ongoing Business Insights ... Analyze trends, identify risks and opportunities, and provide recommendations to drive business ...

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$42

How much do remote technical support analyst remote jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote technical support analyst remote in Columbus, OH is $26.60, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $30.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Columbus, OH? The most popular types of Technical Support Analyst Remote jobs in Columbus, OH are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Columbus, OH look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Technical Support Analyst Remote jobs? Cities near Columbus, OH with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
IT Support Analyst

IT Support Analyst

City Barbeque, LLC

Dublin, OH • On-site

$26 - $30/hr

Full-time

Posted 16 days ago

City Barbeque rating

5.3

Company rating: 5.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

City Barbecue started in Columbus, OH in 1999 and we have grown to 78 joints in 12 states. We are an award-winning, quick casual concept that exists to serve and create happiness. Every day, we're smoking tastes of the nation, from Kansas City to the Carolinas; taking care of our friends and neighbors; and sharing our passion for the art and soul of barbecue. Columbus CEO has chosen us a Top Employer and we are intentional in making City Barbecue an employer of choice. We have the opportunity to bring a new IT Support Analyst onto our team. Great pay and benefits. This person will be working in our Support Center in Dublin as this is not a remote position. Send your resume in confidence today.


IT Support Analyst

Position Summary

The IT Support Team strives to help City BBQ associates by providing swift and effective solutions to all IT needs. The IT Support Team provides primary and secondary technical support to City BBQ’s restaurant and corporate associates. The IT Support Team takes pride in the quality of service we deliver, which is a direct reflection of City BBQ’s unique culture. What do you need to join this team? Qualified candidates must be enthusiastic, team-oriented, and ready to “Serve and Create Happiness”.

The IT Support Analyst is a key member of the IT Support Team. The Support Analyst responds and reacts to technology requests and incidents and ensures thorough and prompt completion or resolution. The Support Analyst monitors email, chat, phones, and ticketing systems to ensure that support SLAs are being met and exceeded. The Support Analyst is proficient in providing technical support and has proven customer service skills as an IT professional. The Support Analyst understands how to prioritize work items based on their impact. The Support Analyst utilizes their experience and judgement to identify priorities. The Support Analyst is capable of multi-tasking and tracking multiple items at once. The Support Analyst is a team player who thrives in helping their customers and teammates be successful.

Accountabilities

  • Responds to telephone calls, email and personal requests for technical support and assisting users with questions or problems, dispatching tickets with proper vendor support if needed.
  • Documents, monitors, and prioritizes incidents & requests to ensure a timely resolution while collaborating with internal and external support personnel.
  • Proficient in the troubleshooting of back office & laptop computers, DSL/T1/Broadband service, phone systems, NCR Point of Sale system, cell phones, tablets, video surveillance, just to name a few.
  • Utilize knowledge resources and contribute new KB content as opportunities arrise
  • Adheres or exceeds departmental service delivery standards, SLAs and KPIs
  • Completes assigned project-related work tasks within requested timelines
  • Some weekend, after-hours, or holiday work required.

Preferred Skills & Requirements

  • 1-3 years experience in service desk and/or Level 2 support roles.
  • Excellent problem solving and customer service skills - proven resourcefulness
  • College degree or equivalent preferred; additional training in advanced computer skills preferred.
  • Familiar with Aloha POS, Kitchen, ServerEPS, CMC/CFC or other point of sale systems
  • 1-3 years experience providing direct support of end point technologies such O365/Outlook, Windows, Android/iOS, Online Order Management systems, Catering Systems, ERP
  • 1-3 years experience supporting distributed network devices including modems, firewalls, routers, and access points
  • Ability to collaborate with others in a team environment.
  • Need to be able to sit for extended period and lift up to 50lbs.
  • Must be able to multi-task, managing multiple incident & service request tickets.
  • ITIL knowledge/exposure a plus.

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