ZipRecruiter

Log In

2

Remote Technical Support Analyst Remote Jobs in Florida

ADP

Technical Support Analyst II

Maitland, FL · On-site +1

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver ...

Radiance Technologies

The individual will support advanced remote sensing exploitation functions through detailed technical data analysis and through the development and improvement of techniques and procedures for the ...

Vispero

Technical Support Specialist

Clearwater, FL · On-site +1

$23/hr

Vispero is seeking a Technical Support Specialist to provide troubleshooting technical support and ... settings Remote Desktop and VPN environments * Strong analytical troubleshooting and problem ...

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

... remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

DPR Construction

Application Support Analyst

Orlando, FL · On-site +1

... remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

Canoe Intelligence

Support Analyst

Jacksonville, FL · On-site +1

As a Support Analyst, you'll be working alongside the Client Support team to manage client ... Technically Proficient; able to troubleshoot technical issues and relay technical information in a ...

FileCloud

Technical Support Engineer (USA)

Tampa, FL · Remote

This role is fully remote and will require working remotely with other team members. About the ... Experience in a Technical Support position * Support ticketing system experience (HubSpot, Zendesk ...

FileCloud

Technical Support Engineer (USA)

Tampa, FL · On-site +1

This role is fully remote and will require working remotely with other team members. About the ... Experience in a Technical Support position * Support ticketing system experience (HubSpot, Zendesk ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsRemote Technical Support Analyst Remote JobsRemote Technical Support Analyst Remote Jobs in Florida

Remote Technical Support Analyst Remote information

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
What are the most commonly searched types of Technical Support Analyst Remote jobs in Florida? The most popular types of Technical Support Analyst Remote jobs in Florida are:
What are popular job titles related to Remote Technical Support Analyst Remote jobs in Florida? For Remote Technical Support Analyst Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Analyst Remote jobs in Florida look for? The top searched job categories for Remote Technical Support Analyst Remote jobs in Florida are:
What cities in Florida are hiring for Remote Technical Support Analyst Remote jobs? Cities in Florida with the most Remote Technical Support Analyst Remote job openings:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in Florida as of July 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% Remote job distribution.
Technical Support Analyst II

Technical Support Analyst II

ADP

Maitland, FL • On-site, Remote

Full-time

Posted 16 days ago

Job description

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.
RESPONSIBILITIES:
  • Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
  • Responds promptly and professionally.
  • Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
  • Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products.
  • Effectively troubleshoots, replicates and develops workarounds for client issues.
  • Documents and communicates the results to the client and/or Corporate Development.
  • Maintains appropriate records of client contact through the CRM system.
  • Uses Knowledge Management database to locate solutions to issues.
  • Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
  • Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
  • Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
  • Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
  • Assists in new product pilots and roll outs to other departments and clients.
  • Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
  • Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
  • Mentors and trains newly hired associates to ensure successful integration into the role.
  • Identifies training needs for the department and assists with training development programs. Provides feedback to management.
  • Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
  • Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
  • Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
  • Assists in developing internal documentation to support new features and procedures for product enhancements.
  • Performs other related duties as assigned.
QUALIFICATIONS REQUIRED:
  • 1 - 3 Years ADP Client Services or equivalent outside experience
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Bachelor's Degree Preferred or Equivalent in Education - Experience
  • Bilingual (English/Spanish)
  • MCP Preferred or Equivalent experience
  • Microsoft office suite, client server, Operating Systems, TCP/IP
  • Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
ADP logo

About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

FacebookTwitter

View All ADP Jobs

Apply