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Entry Level Technical Support Analyst Remote Jobs in Florida

DPR Construction

Application Support Analyst

Tampa, FL · On-site +1

... remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

DPR Construction

Application Support Analyst

Orlando, FL · On-site +1

... remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical ... supporting cloud-based and enterprise applications. * Ability to perform root cause analysis and ...

Radiance Technologies

The individual will support advanced remote sensing exploitation functions through detailed technical data analysis and through the development and improvement of techniques and procedures for the ...

ITrade STEM

Cyber Security Intern

Fort Lauderdale, FL · Remote

ITRADE Innovations is seeking an entry-level Concierge Security Analyst with a focus on modern ... Customer service or technical support background What We Offer: * Comprehensive training in ...

AEM-OA

... non-technical audiences. * Excellent analytical, problem-solving, organizational, and time ... This is a fully remote opportunity based in Australia. * Must be eligible to work in Australia ...

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Entry Level Technical Support Analyst Remote information

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Florida? The most popular types of Technical Support Analyst Remote jobs in Florida are:
What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Florida? For Entry Level Technical Support Analyst Remote jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Florida look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Florida are:
What cities in Florida are hiring for Entry Level Technical Support Analyst Remote jobs? Cities in Florida with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you
Technical Support Specialist

Technical Support Specialist

BIS Digital

Fort Lauderdale, FL • Remote

Full-time

Posted 22 days ago

Job description

Position:

Technical Support Specialist

The technical support specialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations.

The responsibilities of the Technical Support Specialist include but are not limited to the following:

  • Answer incoming calls and respond to customer emails in a timely manner.
  • Provide technical insight to answer and resolve customer queries.
  • Leverages all available resources to provide the best information.
  • Follows all established processes regarding request for onsite service.
  • Maintains awareness of those assigned to support the call queue.
  • Appropriately escalates issues to supervisors.
  • Routes call appriately as requested.
  • Stays current on AV products and solutions serviced by the organization.
  • Leverages remote desk top technology to assist with remote software installations
  • Other related duties as assigned

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