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Remote Technical Support Analyst Remote Jobs (NOW HIRING)

Swoon Staffing

Technical Support Analyst

Dallas, TX · Remote

$24 - $27/hr

Technical Support Analyst (Remote | 24/7 Support) Location: 100% Remote Schedule: Rotating shifts (including evenings, nights, weekends, and holidays) Contract Duration - 6 months/w2 Join a leading ...

Humata Health

Technical Support Analyst

Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...

pregis

Technical Support Specialist

Tulsa, OK · Remote

Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ... Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... remote support sessions. Your knowledge will guide customers through the implementation and ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

United Airlines

Technical support Analyst

Columbia, SC · On-site +1

$29K - $69K/mo

Your skills and experience 2 years' work experience supporting customers remotely in a technical ... remote access software Highschool Diploma or GED (General Educational Development) The base ...

Govcio LLC

Customer Support Analyst (Remote)

$110K - $130K/yr

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization ... Manage ticket intake, triage, classification, and routing to appropriate technical teams. * Support ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide ... Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. * Excellent ...

Terex Corporation

Technical Support Analyst

Terex Corporation is a global leader in specialized equipment solutions, and they are seeking a Technical Support Analyst to provide TIER I support to customers. This role involves troubleshooting ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Tabs

Technical Support Analyst

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

Futran Tech Solutions Pvt. Ltd.

Tech Support Analyst

Tech Support Analyst Location - Harlingen, US, Texas, US (onsite with 25-50 percent travel) Please ... remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical ...

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Remote Technical Support Analyst Remote information

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How much do remote technical support analyst remote jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for remote technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Analyst, and why are they important?

To thrive as a Remote Technical Support Analyst, you need solid troubleshooting abilities, knowledge of computer systems, and a background in IT or a related field, often supported by certifications like CompTIA A+ or Microsoft Certified. Familiarity with ticketing systems, remote desktop software, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical issues remotely. These skills are vital for resolving user concerns efficiently and maintaining high levels of customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Analyst Remote vs Remote Customer Support Specialist?

AspectRemote Technical Support Analyst RemoteRemote Customer Support Specialist
Required CredentialsTypically certifications like CompTIA A+ or Network+; technical knowledgeCustomer service skills; may have certifications like HDI or ITIL
Work EnvironmentTechnical troubleshooting, remote access tools, diagnostic softwareCustomer communication, issue resolution via chat, email, or phone
Employer & Industry UsageIT companies, tech support firms, software providersRetail, telecom, e-commerce, service industries

While both roles involve remote support, the Remote Technical Support Analyst focuses on technical troubleshooting and diagnostics, whereas the Remote Customer Support Specialist emphasizes customer communication and issue resolution. The former requires more technical certifications, while the latter centers on customer service skills.

What is a Remote Technical Support Analyst?

A Remote Technical Support Analyst is a professional who assists customers or employees with technical issues related to computer systems, software, networks, or hardware, all from a remote location. They typically troubleshoot problems over the phone, via email, or through remote desktop tools. Their responsibilities include diagnosing technical issues, providing step-by-step solutions, and ensuring that IT systems are running efficiently. Remote Technical Support Analysts play a key role in maintaining productivity for businesses by resolving technical problems quickly and effectively.

What are some common challenges faced by Remote Technical Support Analysts, and how can they be effectively managed?

Remote Technical Support Analysts often face challenges such as troubleshooting complex technical issues without physical access to devices, communicating clearly with users who may have varying technical backgrounds, and managing multiple tickets simultaneously. Effective management of these challenges involves strong problem-solving skills, the use of remote desktop tools, clear and patient communication, and maintaining detailed documentation of issues and solutions. Additionally, staying organized and prioritizing tasks helps ensure timely resolution and high user satisfaction.
More about Remote Technical Support Analyst Remote jobs
What cities are hiring for Remote Technical Support Analyst Remote jobs? Cities with the most Remote Technical Support Analyst Remote job openings:
What are the most commonly searched types of Technical Support Analyst Remote jobs? The most popular types of Technical Support Analyst Remote jobs are:
What states have the most Remote Technical Support Analyst Remote jobs? States with the most job openings for Remote Technical Support Analyst Remote jobs include:
What job categories do people searching Remote Technical Support Analyst Remote jobs look for? The top searched job categories for Remote Technical Support Analyst Remote jobs are:
Remote Technical Support Analyst Remote jobs near you
Infographic showing various Remote Technical Support Analyst Remote job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,277 per year, or $27.5 per hour.
Technical Support Analyst

Technical Support Analyst

Swoon Staffing

Dallas, TX • Remote

$24 - $27/hr

Contractor

Medical, Dental, Vision

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

We're Hiring: Technical Support Analyst (Remote | 24/7 Support)

Location: 100% Remote
Schedule: Rotating shifts (including evenings, nights, weekends, and holidays)

Contract Duration - 6 months/w2

Join a leading Healthcare Technology & Information Services organization and provide technical support to healthcare clients in a fully remote, 24/7 environment.

What You'll Do

  • Provide technical support via phone, email, chat, and ticketing systems.
  • Troubleshoot software and product issues.
  • Support healthcare eligibility & benefits verification and payer connectivity.
  • Interpret ANSI X12 270/271 transactions.
  • Document and manage cases in Salesforce while meeting SLAs.

What We're Looking For

  • 2+ years of experience in Healthcare IT, SaaS Technical Support, or Technical Support.
  • Experience with Healthcare Revenue Cycle, Eligibility & Benefits Verification, and ANSI X12 270/271.
  • Hands-on experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
  • Strong troubleshooting, communication, and customer service skills.
  • Experience with Salesforce is a plus.

Interested? Apply today!