Technical Support Analyst
Los Angeles, CA · On-site +1
Los Angeles, California We are seeking a proactive and experienced Technical Support Analyst to ... Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Los Angeles, CA · On-site +1
Los Angeles, California We are seeking a proactive and experienced Technical Support Analyst to ... Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Los Angeles, CA · On-site +1
Los Angeles, California We are seeking a proactive and experienced Technical Support Analyst to ... Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...
Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...
The Meditech Technical Support Analyst is responsible for providing technical and operational ... This is a remote position.
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The Meditech Technical Support Analyst is responsible for providing technical and operational ... This is a remote position.
Phoenix AZ (Remote till Covid) Type: Full Time * Technical /Functional Knowledge of Oracle identity manager and governance & MySSO(Ping Federate) Applications * Hands on experience with Identity self ...
Phoenix AZ (Remote till Covid) Type: Full Time * Technical /Functional Knowledge of Oracle identity manager and governance & MySSO(Ping Federate) Applications * Hands on experience with Identity self ...
Terex Corporation is a global leader in specialized equipment solutions, and they are seeking a Technical Support Analyst to provide TIER I support to customers. This role involves troubleshooting ...
Terex Corporation is a global leader in specialized equipment solutions, and they are seeking a Technical Support Analyst to provide TIER I support to customers. This role involves troubleshooting ...
Atlanta, GA · On-site +1
$23 - $30/hr
The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...
Atlanta, GA · On-site +1
$23 - $30/hr
The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...
$60K - $82K/yr
Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst ... Perks and Benefits (Full-time Employees) * Competitive compensation and equity * Unlimited PTO * Up ...
$60K - $82K/yr
Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst ... Perks and Benefits (Full-time Employees) * Competitive compensation and equity * Unlimited PTO * Up ...
Effective communication, analytical, and critical thinking skills are required to help our ... Experience providing technical support to remote customers * Excellent verbal and written ...
Effective communication, analytical, and critical thinking skills are required to help our ... Experience providing technical support to remote customers * Excellent verbal and written ...
Buffalo, NY · On-site +1
$65K - $75K/yr
The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...
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Buffalo, NY · On-site +1
$65K - $75K/yr
The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...
Los Angeles, CA · On-site +1
Senior Technical Support Analyst: We are seeking an experienced Senior Technical Support Staff ... Ability for employees to work from a remote location (e.g., home) or office. * Personal meetings ...
Los Angeles, CA · On-site +1
Senior Technical Support Analyst: We are seeking an experienced Senior Technical Support Staff ... Ability for employees to work from a remote location (e.g., home) or office. * Personal meetings ...
Los Angeles, CA · On-site +1
$72K - $90K/yr
... remote staff across North America and the world. Under our next generation of leadership, we're ... Senior Technical Support Analyst: We are seeking an experienced Senior Technical Support Staff ...
Los Angeles, CA · On-site +1
$72K - $90K/yr
... remote staff across North America and the world. Under our next generation of leadership, we're ... Senior Technical Support Analyst: We are seeking an experienced Senior Technical Support Staff ...
Tech Support Analyst Location - Harlingen, US, Texas, US (onsite with 25-50 percent travel) Please ... remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical ...
Tech Support Analyst Location - Harlingen, US, Texas, US (onsite with 25-50 percent travel) Please ... remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical ...
$110K - $130K/yr
GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization ... Manage ticket intake, triage, classification, and routing to appropriate technical teams. * Support ...
$110K - $130K/yr
GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization ... Manage ticket intake, triage, classification, and routing to appropriate technical teams. * Support ...
Charlotte, NC · Remote
Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for ...
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Charlotte, NC · Remote
Technical Support Analyst II Type: Full-Time, Remote Ignite Retail Technology is hiring a Technical Support Analyst II to operate at the front line of our retail technology platform. This role is for ...
ITSM Support Analyst Remote The ITSM Support Analyst provides configuration and administrative ... Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as ...
ITSM Support Analyst Remote The ITSM Support Analyst provides configuration and administrative ... Act as a technical resource to others to resolve problems, issues, errors, queries, and reports as ...
$70K - $85K/yr
This role is currently remote, and the position's core hours are North American. This position will ... Provides courteous, efficient, and professional technical support by phone and email to customers ...
$70K - $85K/yr
This role is currently remote, and the position's core hours are North American. This position will ... Provides courteous, efficient, and professional technical support by phone and email to customers ...
$70K - $85K/yr
This role is currently remote, and the position's core hours are North American. This position will ... Provides courteous, efficient, and professional technical support by phone and email to customers ...
$70K - $85K/yr
This role is currently remote, and the position's core hours are North American. This position will ... Provides courteous, efficient, and professional technical support by phone and email to customers ...
They are seeking a Senior Technical Application Support Analyst to assist with software implementations and provide technical support for their Core Director banking solution. Responsibilities : • ...
They are seeking a Senior Technical Application Support Analyst to assist with software implementations and provide technical support for their Core Director banking solution. Responsibilities : • ...
New York, NY · Remote
$90 - $130/hr
This role combines functional-technical integration, application support, and PeopleSoft ... Bachelor's degree in a related discipline 3+ years of full-time experience as a PeopleSoft ...
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New York, NY · Remote
$90 - $130/hr
This role combines functional-technical integration, application support, and PeopleSoft ... Bachelor's degree in a related discipline 3+ years of full-time experience as a PeopleSoft ...
The Technical Support Analyst - IBM i serves as a key customer contact for troubleshooting ... As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that ...
The Technical Support Analyst - IBM i serves as a key customer contact for troubleshooting ... As a full-time, exempt employee at Fortra, you'll enjoy a comprehensive benefits package that ...
$15.38 - $17.94
9% of jobs
$17.94 - $20.50
12% of jobs
$21.22 is the 25th percentile. Wages below this are outliers.
$20.50 - $23.06
16% of jobs
The median wage is $24.94 / hr.
$23.06 - $25.61
18% of jobs
$25.61 - $28.17
12% of jobs
$30.15 is the 75th percentile. Wages above this are outliers.
$28.17 - $30.73
11% of jobs
$30.73 - $33.28
10% of jobs
$33.28 - $35.84
6% of jobs
$35.84 - $38.40
3% of jobs
$38.40 - $40.95
1% of jobs
$40.95 - $43.51
2% of jobs
$15
$27
$43
| Aspect | Full Time Technical Support Analyst Remote | Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a relevant IT certification or degree | Often requires similar certifications or experience in technical support |
| Work Environment | Remote, working from home or remote office | Can be remote or on-site, depending on employer |
| Industry Usage | Common in IT, tech companies, and service providers | Widely used across various industries including tech, telecom, and retail |
| Job Focus | Diagnosing and resolving technical issues, supporting software/hardware | Providing technical assistance, troubleshooting, customer support |
While both roles involve technical troubleshooting and customer support, the Full Time Technical Support Analyst Remote typically emphasizes remote work and may involve more analytical tasks, whereas the Technical Support Specialist can be on-site or remote with a broader focus on customer service and technical assistance across industries.
Full-time
Re-posted 7 days ago
We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.
Primary Responsibilities:
Provide technical support for hardware, software, and networking issues.
Support Microsoft 365, Windows OS, document management systems, and remote access platforms.
Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.
Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.
Maintain accurate documentation for systems, procedures, and troubleshooting guides.
Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.
Participate in IT projects, rollouts, and upgrades.
Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.
Ensure data security policies and compliance standards are upheld.
Qualifications:
Three to five years of experience in an IT support role, preferably within a law firm environment.
A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids are highly desired.
An understanding of printers, remote access tools, and mobile devices are required.
Experience with Mobile Device Management (MOM) is highly desired.
Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.
Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.
Ability to work independently, manage multiple priorities, and remain calm under pressure.
Physical Requirements:
Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time
Ability to lift up to 50 pounds individually or assist in the lifting or large parcels
Preferred Qualifications:
Working knowledge of legal applications, including document management systems.
Familiarity with data privacy and compliance regulations.
Experience supporting hybrid or remote work environments.
IT certifications or coursework.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.
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Law firms
1,001 - 5,000 Employees
New York, NY, US