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Full Time Technical Support Analyst Remote Jobs (NOW HIRING)

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Technical Support Analyst

Denver, CO · Remote

Role Overview: We're looking for a Remote Technical Support Analyst who loves solving problems and ... providing exceptional customer experiences. You'll be the first line of technical assistance for ...

Humata Health

Technical Support Analyst

Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...

Tabs

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$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst ... Perks and Benefits (Full-time Employees) * Competitive compensation and equity * Unlimited PTO * Up ...

Futran Tech Solutions Pvt. Ltd.

OIM Support Analyst

Phoenix AZ (Remote till Covid) Type: Full Time * Technical /Functional Knowledge of Oracle identity manager and governance & MySSO(Ping Federate) Applications * Hands on experience with Identity self ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

ASM Research

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Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management ...

ADP

Technical Support Analyst II

Maitland, FL · Remote

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

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All JobsFull Time Technical Support Analyst Remote Jobs

Full Time Technical Support Analyst Remote information

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$15

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$43

How much do full time technical support analyst remote jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for full time technical support analyst remote in the United States is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $31.25 per hour, depending on experience, location, and employer.

What is the difference between Full Time Technical Support Analyst Remote vs Technical Support Specialist?

AspectFull Time Technical Support Analyst RemoteTechnical Support Specialist
CredentialsTypically requires a relevant IT certification or degreeOften requires similar certifications or experience in technical support
Work EnvironmentRemote, working from home or remote officeCan be remote or on-site, depending on employer
Industry UsageCommon in IT, tech companies, and service providersWidely used across various industries including tech, telecom, and retail
Job FocusDiagnosing and resolving technical issues, supporting software/hardwareProviding technical assistance, troubleshooting, customer support

While both roles involve technical troubleshooting and customer support, the Full Time Technical Support Analyst Remote typically emphasizes remote work and may involve more analytical tasks, whereas the Technical Support Specialist can be on-site or remote with a broader focus on customer service and technical assistance across industries.

What cities are hiring for Full Time Technical Support Analyst Remote jobs? Cities with the most Full Time Technical Support Analyst Remote job openings:
What are the most commonly searched types of Technical Support Analyst Remote jobs? The most popular types of Technical Support Analyst Remote jobs are:
What states have the most Full Time Technical Support Analyst Remote jobs? States with the most job openings for Full Time Technical Support Analyst Remote jobs include:
Full Time Technical Support Analyst Remote jobs near you

Technical Support Analyst

Telaid Industries, Inc.

Norcross, GA • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

FULLY REMOTE

Position Title: Technical Support Analyst

Reports To: Technical Support Specialist

Shifts: 11PM - 7:30 AM EST, 1 AM - 9:30 AM EST, 4 AM - 12:30 PM EST

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption to drive positive business outcomes through scalable and repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. With over 40 years of experience, Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.

Our Core Values are –

  • Be Proactive
  • Be a Team Player
  • Take Ownership
  • Do the Right Thing

Summary

In this role you will provide customer service and technical support over the phone and online primarily to field technicians, as well as clients and vendors. The Technical Support Analyst position will provide help desk and other service and technical support to technicians who are working in the field, while maintaining notes and activities in Telaid’s ServiceNow & Field Resource applications. The Technical Analyst also provides resolutions to inquiries that are received via email or through our call center. The Technical Analyst role is a critical touch point and is essential to the success of our technicians in the field and our client’s overall experience.

Responsibilities

  • Support field technician needs via emails and phone calls and other approved support channels.
  • Support techs in the field related to network connectivity/structured cabling, Wi-Fi installations & support, audio conferencing and distribution systems, media/video display and distribution systems, security, burglar, and fire alarm services.
  • Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.
  • Maintains advanced user standards and compliance within the Telaid ServiceNow and FIT work assignment applications.
  • Perform “triage” to troubleshoot tickets prior to dispatching to field technicians.
  • Address escalations from clients, partners, or field technicians.
  • Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, field technicians, business partners, and customers.
  • Perform other work-related duties as assigned by management.
  • Skills & Work Experience
  • Superior customer service, technical service and support, and communications skills, both written and verbal.
  • Must have experience with routers, switches, and device configurations.
  • Must have CCST, CCNA, JNCIA, JNCIS certifications (or matching experience)
  • 2-4 years’ project management and\or technical support experience in a fast-paced, corporate environment.
  • Proven technical support experience in a service or support center.
  • Working knowledge of Wi-Fi, Low voltage Structured Cabling, Analog, and Data Networking.
  • Ability to read, analyze and interpret business correspondence and data.
  • Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.
  • Superior documentation and follow-up skills and strong attention to detail.
  • Moderate to advanced proficiency level with Microsoft Office Suite – Word, Excel, and Outlook.
  • Telecommunications experience in technical support or field support is a plus.

Benefits of the Telaid Team:

  • Base Pay
  • Performance Based Incentives
  • Medical, Dental and Vision
  • Life/Disability
  • 401k with Employer Match
  • EAP
  • Paid Time Off
  • Professional Development Courses

Apply