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Harris

Client Services and Support Analyst (Remote)

$40 - $45/hr

Client Services and Support Analyst, Part-Time (32 hours) Schools FINS Enterprise - Remote ... Develop a deep understanding of the functional/technical features of our applications and use this ...

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Part Time Data Analyst (Remote)

New York, NY · Remote

A real estate services firm in New York City has a great Remote opportunity awaiting a new Data ... Technical experience in Software Development, Machine Learning or Statistical Analysis, Data ...

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L1 Support Analyst

The ICA Technical Support Analyst - L1 is responsible for ensuring ICA customer cases are properly ... Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced ...

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$69K - $158K/yr

Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical ... Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible ...

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IT Support Technician (Part-Time, REMOTE)

$38 - $40/hr

Overview Job Title: Part-Time IT Support Technician (Remote) Location: 100% Remote (U.S.) Duration ... Provide remote technical support to end users for hardware, software, and connectivity issues.

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Financial Planning Analyst (Remote)

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Technical Consultant - COTS / EAM

Remote ( USA) Duration: Part Time Job Details * Employment Type: Part-Time / Contract * Schedule ... Support and configure enterprise applications based on business needs. * Gather and analyze ...

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Client Services and Support Analyst (Remote)

Remote

Harris
Accounting Services • 1 - 5K employees
Learn more about Harrisexternal

$40 - $45/hr

Part-time

Posted 19 days ago

Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

82nd of 247 rated software companies

Job description

Client Services and Support Analyst, Part-Time (32 hours)
Schools FINS Enterprise - Remote - California
The Client Services and Software Support Analyst will provide high-quality, friendly, and prompt support and training services for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Client Services and Support Analyst, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.
Occasional travel may be required to client sites, user groups, and conferences. Travel is expected to be less than 25% annually.
What will be your impact:

  • Provide quality support to our clients, employing a high degree of service and timeliness of resolution.
  • In addition to the Professional Services team, provide end-user in-person and online training resources.
  • Assisting the Professional Services and Support teams in developing and maintaining end user training documentation.
  • Lead webinars and software training classes for our clients.
  • Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application-related issues and questions.
  • Diagnose software issues/bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient, and effective manner.

The ideal candidate will meet many, if not all, of these requirements:

  • Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner.
  • Polished presentation skills
  • Experience providing software training to CA K-12 school districts.
  • Excellent troubleshooting and analytical problem-solving skills
  • Excellent oral and written communication skills
  • Highly-developed organizational skills and time management ability
  • Ability to work independently on assigned projects, as well as in a team atmosphere
  • Highly motivated, flexible, adaptable nature
  • Ability to learn quickly in a fast-paced, challenging, and ever-changing environment
  • Well-versed in supporting apps on a hybrid Linux Back-end/Windows Front-end applications
  • Knowledge of Postgres and SQL Server databases;
  • Experience with client-server applications
  • Knowledge/experience with business intelligence query tools is preferred
  • Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred

Pay rate: $40.00 - $45.00 USD per hour.

What Harris Computer employees say

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About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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