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How much do technical support administrator jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for technical support administrator in the United States is $28.05, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $27.64 per hour, depending on experience, location, and employer.

What is a technical support administrator?

A Technical Support Administrator is an IT professional responsible for assisting users with technical issues related to computer systems, software, and networks. They troubleshoot problems, resolve hardware or software conflicts, and ensure that IT systems run smoothly. Their duties often include responding to support tickets, installing and configuring hardware, maintaining system security, and providing user training. Technical Support Administrators play a key role in minimizing downtime and ensuring productivity by quickly addressing technical issues within an organization.

What are the key skills and qualifications needed to thrive as a technical support administrator?

To thrive as a Technical Support Administrator, you need strong troubleshooting abilities, in-depth knowledge of computer systems and networks, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and platforms like Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills help you stand out by effectively assisting users and managing stressful situations. These skills ensure swift resolution of technical issues, high user satisfaction, and efficient IT operations.

How does a technical support administrator typically collaborate with other departments to resolve complex technical issues?

Technical Support Administrators often work closely with teams such as engineering, product management, and quality assurance to resolve complex technical problems that go beyond standard troubleshooting. When an issue is escalated, you might gather detailed information from users and relay it to developers or engineers, participate in cross-functional meetings, and follow up to ensure timely solutions. This collaborative environment not only helps resolve issues efficiently but also offers exposure to different aspects of the company's technology, making it an excellent opportunity for professional growth.

What is the difference between Technical Support Administrator vs Technical Support Specialist?

AspectTechnical Support AdministratorTechnical Support Specialist
Required CredentialsTypically an associate's or bachelor's degree in IT or related field; certifications like CompTIA A+ are commonSimilar credentials; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support teams, handling internal or external client issuesCustomer-facing roles, providing technical assistance via phone, chat, or email
Employer & Industry UsageIT departments, tech companies, managed service providersIT support firms, tech companies, customer service centers
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsClarifying job functions, skills, and career paths

The main difference is that Technical Support Administrators often handle more administrative and coordination tasks within support teams, while Technical Support Specialists focus on direct technical assistance to users. Both roles require similar credentials and work environments, but their focus areas differ slightly.

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Technical Support Administrator jobs near you

Technical Support Administrator

Concord, NC • On-site

DNP Imagingcomm America Corporation
See more jobs at DNP Imagingcomm America Corporationexternal

$18/hr

Full-time

Re-posted 25 days ago

Job description

Job purpose

The Technical Support Admin will provide support and assistance to customers who are experiencing issues with software, hardware, or network-related issues. This position requires exceptional customer service skills. Technical Support Admin role will work closely with the Level 1 support team and escalate issues to the appropriate department as necessary.


Duties and responsibilities


  • Provide live call assistance to customers in need of refunds or other service requests.
  • Daily review of open tickets and reassigning employee workloads as needed.
  • Upload data into our server to facilitate the follow-up calls to our technical support team.
  • Respond to customer inquiries and proficiently resolve issues using phone, email, or SMS communication.
  • Escalate complex issues to the appropriate department or Technical Support area as necessary.
  • Document customer updates, issues, and resolutions accurately in the ticketing system.
  • Process orders and Return Merchandise Authorizations (RMAs)
  • Review and audit customer uploads with a logical sense of when to create a new service ticket to address issues promptly.
  • Maintain a high standard of customer service by consistently providing exceptional support to all customers.
  • Other duties assigned by management.


Qualifications

  • High School Diploma or GED
  • 2+ years of quality experience in a related field
  • Familiarity with ticketing systems and customer relationship management (CRM) software
  • Proficiency with basic computer programs including MS Office and database systems.
  • Working knowledge of email systems, computer hardware, and peripherals.
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Ability to work independently and as part of a team.
  • Availability to work flexible hours, including evenings and weekends.
  • Bilingual Spanish and English is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The position requires the individual to spend extensive time at a desk working with programs and computer equipment including a variety of photographic and photographic-related equipment in an office environment. The position may also require some lifting of the standard computer and computer-related equipment up to 20 pounds.

DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at www.dnpphoto.com/en-us/.

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.