ZipRecruiter

Log In

2

Junior Technical Support Analyst Remote Jobs (NOW HIRING)

United Airlines

Technical support Analyst

Columbia, SC · On-site +1

$29K - $69K/mo

... Junior Desktop Analyst . The ideal candidate will have a minimum of 1 - 2 years applicable ... remote access software Highschool Diploma or GED (General Educational Development) The base ...

Humata Health

Technical Support Analyst

Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... remote support sessions. Your knowledge will guide customers through the implementation and ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

Terex Corporation

Technical Support Analyst

Terex Corporation is a global leader in specialized equipment solutions, and they are seeking a Technical Support Analyst to provide TIER I support to customers. This role involves troubleshooting ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Tabs

Technical Support Analyst

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

InstantServe LLC

EBS Junior Technical Analyst

$27 - $36.25/hr

POSITION OVERVIEW We are seeking an EBS Junior Technical Analyst with focused, hands-on experience ... This is a primarily remote role supporting a Lackland, TX program with travel projected to be 2 ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

Overview We are seeking a skilled and customer-focused Technical Support Analyst II to provide ... Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. * Excellent ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

InstantServe LLC

EBS Junior Technical Analyst

$27 - $36.25/hr

POSITION OVERVIEW We are seeking an EBS Junior Technical Analyst with foundational experience in ... This is a primarily remote role supporting a Lackland, TX program with travel projected to be 2 ...

SERVPRO

Technical Support Analyst I

The Technical Support Analyst I is responsible for providing basic customer support through various communication channels while supporting corporate and franchise users with technical issues related ...

Futran Tech Solutions Pvt. Ltd.

Tech Support Analyst

Tech Support Analyst Location - Harlingen, US, Texas, US (onsite with 25-50 percent travel) Please ... remote with 25-50 percent travel in the RGV market to provide support for daily desktop technical ...

Govcio LLC

Customer Support Analyst (Remote)

$110K - $130K/yr

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization ... Manage ticket intake, triage, classification, and routing to appropriate technical teams. * Support ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsJunior Technical Support Analyst Remote Jobs

Junior Technical Support Analyst Remote information

See salary details

$15

$32

$53

How much do junior technical support analyst remote jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for junior technical support analyst remote in the United States is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $35.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Technical Support Analyst Remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What does a Junior Technical Support Analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

How does a Junior Technical Support Analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.
What cities are hiring for Junior Technical Support Analyst Remote jobs? Cities with the most Junior Technical Support Analyst Remote job openings:
What are the most commonly searched types of Technical Support Analyst Remote jobs? The most popular types of Technical Support Analyst Remote jobs are:
What states have the most Junior Technical Support Analyst Remote jobs? States with the most job openings for Junior Technical Support Analyst Remote jobs include:
Junior Technical Support Analyst Remote jobs near you
Technical Support Analyst

Technical Support Analyst

Pillsbury Winthrop Shaw Pittman Llp

Los Angeles, CA • On-site, Remote

Full-time

Posted 7 days ago

Job description

Los Angeles, CaliforniaJob Description

We are seeking a proactive and experienced Technical Support Analyst to join Pillsbury Winthrop Shaw Pittman LLP's Los Angeles office. This mid-level role is ideal for a professional with a solid technical foundation and experience in technical support. You will be responsible for resolving a range of IT issues, supporting end-users, and ensuring smooth daily operation of critical business systems, with a particular focus on applications and workflows common in legal practices.

Primary Responsibilities:

  • Provide technical support for hardware, software, and networking issues.

  • Support Microsoft 365, Windows OS, document management systems, and remote access platforms.

  • Serve as a point of escalation for complex incidents and collaborate with senior analysts or vendors as needed.

  • Assist with onboarding and offboarding of employees, including account provisioning and equipment setup.

  • Maintain accurate documentation for systems, procedures, and troubleshooting guides.

  • Provide service desk support during downtime and on an as needed basis by monitoring and responding to support tickets in a timely and professional manner.

  • Participate in IT projects, rollouts, and upgrades.

  • Provide support for audiovisual systems, conference room technology, and telecommunication systems as needed and occasionally during after-hours office events.

  • Ensure data security policies and compliance standards are upheld.

Qualifications:

  • Three to five years of experience in an IT support role, preferably within a law firm environment.

  • A comprehensive knowledge of Windows 10/11, Microsoft Office, and Teams is required. Experience with macOS, iOS and Androids are highly desired.

  • An understanding of printers, remote access tools, and mobile devices are required.

  • Experience with Mobile Device Management (MOM) is highly desired.

  • Experience with utilizing ticketing and asset management systems, such as ServiceNow is desired.

  • Strong problem-solving skills and ability to communicate clearly with both technical and non-technical users.

  • Ability to work independently, manage multiple priorities, and remain calm under pressure.

Physical Requirements:

  • Ability to sit in assigned work area, answer telephones, and respond to e-mails in a timely manner, and type proficiently for long periods of time

  • Ability to lift up to 50 pounds individually or assist in the lifting or large parcels

Preferred Qualifications:

  • Working knowledge of legal applications, including document management systems.

  • Familiarity with data privacy and compliance regulations.

  • Experience supporting hybrid or remote work environments.

  • IT certifications or coursework.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.

California Pay range for this role, with final offer amount dependent on skillset and experience, is $75,000-$85,000.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.

Apply