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Junior Technical Support Analyst Remote Jobs (NOW HIRING)

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Technical Support Analyst

Denver, CO · Remote

Role Overview: We're looking for a Remote Technical Support Analyst who loves solving problems and ... providing exceptional customer experiences. You'll be the first line of technical assistance for ...

United Airlines

Technical support Analyst

Columbia, SC · On-site +1

$29K - $69K/mo

... Junior Desktop Analyst . The ideal candidate will have a minimum of 1 - 2 years applicable ... remote access software Highschool Diploma or GED (General Educational Development) The base ...

Humata Health

Technical Support Analyst

Hybrid - Orlando, Florida, US or Remote, US • Responsibilities * Deliver high-quality technical ... Analyze customer support data to identify recurring issues, pain points, and opportunities for ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

... remote support sessions. Your knowledge will guide customers through the implementation and ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

BizFirst

Junior Technical Writer

Leesburg, VA · Remote

$52 - $54/hr

This is a remote position. Junior Technical Writer Federal Proposal/RFI Support - Navy Marketing ... analytics, and marketing technology programs for complex clients. The client name will be shared ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

Tabs

Technical Support Analyst

$60K - $82K/yr

Why This Role Matters We're looking for a highly capable, fast-thinking Technical Support Analyst to help manage the increasing volume of technical support requests from our merchants (a Tabs ...

InstantServe LLC

EBS Junior Technical Analyst

$27 - $36.25/hr

POSITION OVERVIEW We are seeking an EBS Junior Technical Analyst with focused, hands-on experience ... This is a primarily remote role supporting a Lackland, TX program with travel projected to be 2 ...

ASM Research

Technical Support Analyst

Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization setup, organization association, and user management ...

ADP

Technical Support Analyst II

Maitland, FL · Remote

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

Acara Solutions

Technical Support Analyst II

Buffalo, NY · On-site +1

$65K - $75K/yr

The Technical Support Analyst II works with internal employees as well as external customers to ... Desktop support - desk side and remote phone support * Provide 1st and 2nd level help desk support ...

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How much do junior technical support analyst remote jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for junior technical support analyst remote in the United States is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $35.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Junior Technical Support Analyst Remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What does a Junior Technical Support Analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

How does a Junior Technical Support Analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.
What cities are hiring for Junior Technical Support Analyst Remote jobs? Cities with the most Junior Technical Support Analyst Remote job openings:
What are the most commonly searched types of Technical Support Analyst Remote jobs? The most popular types of Technical Support Analyst Remote jobs are:
What states have the most Junior Technical Support Analyst Remote jobs? States with the most job openings for Junior Technical Support Analyst Remote jobs include:
Junior Technical Support Analyst Remote jobs near you

Technical Support Analyst

Telaid Industries, Inc.

Norcross, GA • Remote

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

FULLY REMOTE

Position Title: Technical Support Analyst

Reports To: Technical Support Specialist

Shifts: 11PM - 7:30 AM EST, 1 AM - 9:30 AM EST, 4 AM - 12:30 PM EST

Telaid is a provider of technology deployments solutions to multi-site clients. For over 40 years Telaid has been the technology partner of choice for enterprise clients that want to accelerate technology adoption to drive positive business outcomes through scalable and repeatable programs. Telaid understands the critical need to integrate emerging technologies quickly and precisely. Everything we do is designed to help our customers deploy and manage technologies efficiently and cost effectively. With over 40 years of experience, Telaid has an unprecedented ability to execute complex, large scale technology projects on time, and on budget.

Our Core Values are –

  • Be Proactive
  • Be a Team Player
  • Take Ownership
  • Do the Right Thing

Summary

In this role you will provide customer service and technical support over the phone and online primarily to field technicians, as well as clients and vendors. The Technical Support Analyst position will provide help desk and other service and technical support to technicians who are working in the field, while maintaining notes and activities in Telaid’s ServiceNow & Field Resource applications. The Technical Analyst also provides resolutions to inquiries that are received via email or through our call center. The Technical Analyst role is a critical touch point and is essential to the success of our technicians in the field and our client’s overall experience.

Responsibilities

  • Support field technician needs via emails and phone calls and other approved support channels.
  • Support techs in the field related to network connectivity/structured cabling, Wi-Fi installations & support, audio conferencing and distribution systems, media/video display and distribution systems, security, burglar, and fire alarm services.
  • Help manage on-site labor, troubleshoot, and direct calls to ensure successful completion of work assignments by field technicians.
  • Maintains advanced user standards and compliance within the Telaid ServiceNow and FIT work assignment applications.
  • Perform “triage” to troubleshoot tickets prior to dispatching to field technicians.
  • Address escalations from clients, partners, or field technicians.
  • Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, field technicians, business partners, and customers.
  • Perform other work-related duties as assigned by management.
  • Skills & Work Experience
  • Superior customer service, technical service and support, and communications skills, both written and verbal.
  • Must have experience with routers, switches, and device configurations.
  • Must have CCST, CCNA, JNCIA, JNCIS certifications (or matching experience)
  • 2-4 years’ project management and\or technical support experience in a fast-paced, corporate environment.
  • Proven technical support experience in a service or support center.
  • Working knowledge of Wi-Fi, Low voltage Structured Cabling, Analog, and Data Networking.
  • Ability to read, analyze and interpret business correspondence and data.
  • Ability to write (create) reports and business correspondence with minimal direction to meet professional quality standards.
  • Superior documentation and follow-up skills and strong attention to detail.
  • Moderate to advanced proficiency level with Microsoft Office Suite – Word, Excel, and Outlook.
  • Telecommunications experience in technical support or field support is a plus.

Benefits of the Telaid Team:

  • Base Pay
  • Performance Based Incentives
  • Medical, Dental and Vision
  • Life/Disability
  • 401k with Employer Match
  • EAP
  • Paid Time Off
  • Professional Development Courses

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