ZipRecruiter

Log In

2

Junior Technical Support Analyst Remote Jobs in Texas

Harris

(Remote) Support Analyst

Allen, TX · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Harris

(Remote) Support Analyst

Allen, TX · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Cayenta

(Remote) Support Analyst

Allen, TX · Remote

Experience working in a customer support or technical support environment. * Excellent ... Strong analytical and problem-solving skills. * Ability to prioritize and manage multiple ...

Abrigo

Support Analyst

Austin, TX · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...

Sageworks

Support Analyst

Austin, TX · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...

Abrigo

Support Analyst

Austin, TX · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... Bachelor's degree in Finance, Economics or equivalent years of experience * 2+ years technical ...

SimpliGov

Technical Support Specialist

Austin, TX · Remote

US - Remote About Us: SimpliGovis a leading government workflow automation platform that helps ... Analyze telemetry using available monitoring and diagnostics tools, including Azure Monitor ...

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

Analyze customer support data and trends, communicating insights effectively to account teams and ... remote. The working arrangement for this position will be confirmed during the hiring process.

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer ... Ability to analyze application and system logs to identify root cause * Experience working with ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site +1

Manage technical support activities, including documentation, corrective actions, root cause analysis, CRM tickets, and warranty-related support. * Identify opportunities to improve field service ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast, accurate solutions to customer requests * Triage technical issues effectively and route them to ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsJunior Technical Support Analyst Remote JobsJunior Technical Support Analyst Remote Jobs in Texas

Junior Technical Support Analyst Remote information

What does a junior technical support analyst do, especially in a remote role?

A Junior Technical Support Analyst provides first-level support for users experiencing technical issues with software, hardware, or network systems. In a remote role, they primarily communicate with clients or employees through email, chat, or phone to troubleshoot problems, guide users through solutions, and escalate complex issues to senior team members. They also document issues, maintain support records, and may assist with basic system updates or installations, all while working from a remote location. This role requires good communication skills, problem-solving abilities, and a basic understanding of IT systems.

What are the key skills and qualifications needed to thrive as a junior technical support analyst remote, and why are they important?

To thrive as a Junior Technical Support Analyst Remote, you need a solid understanding of computer systems, troubleshooting, and basic networking, often supported by a relevant degree or technical certification. Familiarity with ticketing systems like Zendesk, remote desktop tools, and knowledge of operating systems such as Windows or macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are essential to deliver timely technical support and maintain customer satisfaction in a remote work environment.

How does a junior technical support analyst typically collaborate with other teams in a remote environment?

As a Junior Technical Support Analyst working remotely, you'll frequently collaborate with cross-functional teams such as engineering, product management, and customer service through digital channels like email, chat, and video calls. Effective communication and documentation are essential, as you'll often need to escalate complex issues or relay customer feedback to the appropriate team. Regular virtual meetings and shared task management tools help ensure everyone stays aligned and support requests are resolved efficiently. This collaborative structure not only enhances problem-solving but also provides valuable learning opportunities from more experienced colleagues.

What is the difference between Junior Technical Support Analyst Remote vs Technical Support Specialist Remote?

AspectJunior Technical Support Analyst RemoteTechnical Support Specialist Remote
Required CredentialsAssociate degree or equivalent, basic technical knowledgeHigh school diploma or equivalent, some technical training
Work EnvironmentRemote, entry-level support rolesRemote, customer-focused technical support
Employer & Industry UsageIT companies, tech support firms, software providersIT services, hardware vendors, software companies

The Junior Technical Support Analyst Remote typically requires foundational technical skills and an entry-level certification, focusing on troubleshooting and customer support. The Technical Support Specialist Remote may have similar credentials but often emphasizes customer service and product knowledge. Both roles are remote and common in tech industries, but the analyst role may involve more technical diagnostics, while the specialist focuses on customer interaction.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Texas?

The most popular types of Technical Support Analyst Remote jobs in Texas are:

What cities in Texas are hiring for Junior Technical Support Analyst Remote jobs?

Cities in Texas with the most Junior Technical Support Analyst Remote job openings:

Junior Technical Support Analyst Remote jobs near you
Infographic showing various Junior Technical Support Analyst Remote job openings in Texas as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution.

Technical Support Analyst

Scanning Solutions

League City, TX • Remote

$28 - $39/hr

Full-time

Posted 9 days ago

Job description

This is a remote position.

Scanning Solutions is seeking a Technical Support Analyst to assist customers and internal teams with software and technology-related questions. The Technical Support Analyst will troubleshoot application issues, investigate reported problems, provide clear technical guidance, document resolutions, and coordinate with the appropriate teams when additional assistance is required.

This position is designed for a dependable and analytical professional who enjoys solving technology-related problems and helping users have a positive experience with business software.


Requirements
* High school diploma or equivalent required; technical education or certification is a plus.
* Previous technical support, help desk, software, or customer service experience is preferred but not required.
* Strong problem-solving and analytical abilities.
* Comfortable learning new software applications and technology systems.
* Strong written and verbal communication skills.
* Strong attention to detail and documentation skills.
* Ability to manage multiple requests and prioritize assignments.
* Ability to work independently while collaborating with internal teams.
* Reliable internet connection and a suitable remote work environment.

Benefits
* Competitive hourly compensation.
* Fully remote work environment.
* Structured training and onboarding.
* Professional and technical development opportunities.
* Collaborative and supportive work environment.
* Opportunities to gain experience with business software and technology solutions.
* Additional company benefits may be available based on eligibility and employment status.